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Learn what steps are taken if a dispute between a homeowner and a service provider cannot be resolved through standard procedures on CoHostMarket.

Exhausting Mediation Efforts

• Final Attempt: Before concluding that a dispute cannot be resolved, CoHostMarket Support will exhaust all mediation efforts, attempting to find a mutually acceptable solution.

Support Team Assessment

• Detailed Review: Our support team will perform a final assessment of all evidence and communications related to the dispute.

Final Decision by CoHostMarket

• Binding Resolution: If mediation fails, CoHostMarket will issue a final, binding decision based on the detailed review. This decision will be communicated to both parties.

Post-Decision Steps

• Implementation: Both parties must adhere to CoHostMarket’s final decision. Any necessary actions will be enforced to ensure compliance.

Impact on Account Standing

• Review of Account: Depending on the nature of the dispute and the decision, CoHostMarket may review the involved accounts for compliance with our terms of service.
• Possible Actions: Actions may include warnings, suspensions, or other measures to ensure the integrity of the platform.

Further Dispute Escalation

• External Resolution: If either party is dissatisfied with the final decision, they may seek external dispute resolution methods, such as mediation or legal action, outside of CoHostMarket.

By understanding what happens when a dispute cannot be resolved, you can better navigate potential conflicts and know the steps CoHostMarket takes to ensure fairness.

For more information, please refer to our dispute resolution policy.