.svg)
Return & Refund Policy
Welcome to CoHostMarket, where innovation meets excellence in property management. Our refund policy is designed to ensure transparency, fairness, and satisfaction across all our transactions — subscriptions, online service offers, digital products, consultations, and add-ons for service providers.
| Category | Refund window | Refundable until |
|---|---|---|
| Local service provider profile | 14 days | Profile is approved & verified |
| HostPro membership | 14 days | Membership activated or service published |
| Online service offers | 30 days | Significant delivery discrepancy only |
| Digital products | 30 days | Product is defective or mismatched |
| Online consultations | 30 days | Not delivered as scheduled or described |
| Add-ons (service providers) | Until used | Add-on is activated or used |
| Subscriptions (recurring plans) | Not prorated | Active until end of billing cycle |
| Interview credits & job connects | Non-refundable | Never — remain in account until used |
General Terms
Baseline rules that apply across all CoHostMarket transactions
Eligibility for refunds: refunds are generally available only for issues such as service not delivered, a significant discrepancy between the service description and delivery, or technical issues on our platform that prevent service completion.
Request window: refund requests must be made within 30 days of the transaction date.
Not a quality guarantee: CoHostMarket does not mediate subjective disagreements about work quality. If you're unhappy with the standard of a delivered service, we encourage you to request a revision directly with the provider first — refunds are reserved for non-delivery, mismatched descriptions, or platform-side issues.
Subscriptions & Recurring Plans
How cancellations and billing cycles work for ongoing plans
- ✓You can cancel anytime from your account settings — access continues until the end of the current billing cycle.
- ✕We don't provide prorated refunds for the unused portion of a billing cycle once it has started.
- ✓If you're charged after cancelling, or charged twice by mistake, that amount is refunded in full once verified.
- ✓Report billing errors within 30 days of the charge for the fastest resolution.
Refund Rules by Category
Each category on CoHostMarket follows its own refund conditions
- ✓Refundable if your profile has not been approved and verified, and the request is made within 14 days of purchase.
- ✕No refunds are issued once the profile is approved and verified — this keeps our network of verified providers reliable.
- ✓Refundable if your membership hasn't been activated, used, or no service has been published, within 14 days of purchase.
- ✕No refunds once the membership is activated, used, or a service is published — we're committed to fostering a community of active and engaged professionals.
- ✓Refundable if the service isn't delivered as described or there's a significant discrepancy between description and delivery.
- ✓Requests must be made within 30 days of the purchase date.
- ✓Refundable if the product is defective or doesn't match its description.
- ✓Requests must be made within 30 days of purchase.
- ✓Refundable if your consultation isn't provided as scheduled or there's a significant discrepancy between description and delivery.
- ✓Requests must be made within 30 days of the consultation date.
- ✓Refundable for service providers if the add-on hasn't been activated or used.
- ✕Once activated or used, refunds are not issued — ensuring fair use of resources.
Interview Credits & Booking Fee
How interview-related charges and credits work
- ✕Purchased interview credits and job connects are non-refundable and non-transferable.
- ✓Once purchased, they remain in your account until used — no expiry pressure.
- ✓The fee is only deducted from the buyer's account if the service provider approves the request within 48 hours.
- ✓If the provider doesn't respond within 48 hours, no payment is taken at all.
Partial Refunds & Resolution Process
When a full refund isn't the right outcome, here's how we handle it
- ✓If only part of a service was delivered or completed, a partial refund reflecting the undelivered portion may be issued.
- ✓Partial refunds are agreed between you and the provider where possible, with our support team stepping in if needed.
- ✓We always recommend contacting the provider directly first — most issues are resolved faster this way.
- ✓If you can't reach an agreement, escalate to our support team and we'll review the case impartially.
How Refunds Are Paid
What to expect once a refund request is approved
- ✓Approved refunds are returned to your original payment method whenever possible.
- ✓If your original method is unavailable, the amount is credited to your CoHostMarket account balance instead.
- ✓Our team reviews and responds to requests within 5–7 business days.
- ✓Once approved, funds typically appear within 7–10 business days, depending on your bank or card provider.
How to Request a Refund
Contact our support team with your order details and the reason for your request. Our team will review your request and respond within 5–7 business days, ensuring a swift and fair resolution.
Contact Support →At CoHostMarket, we're committed to your success and satisfaction. For more details, please refer to our Terms and Conditions. Let's continue to innovate and elevate property management together!
Continue with Facebook
Continue with Google
