Terms of Service

1. Introduction & Platform Overview

Welcome to Cohostmarket, the professional platform dedicated to connecting property owners with expert service providers. By accessing, browsing, or using our platform at www.cohostmarket.com, you agree to be legally bound by these Terms of Service.

Platform Role: We facilitate connections between service seekers and providers. We are not property owners, property managers, or service providers ourselves. Our services are limited to providing a platform for these connections.

Acceptance: Your use of our platform constitutes acceptance of these terms. If you disagree with any provision, please discontinue use immediately.

2. Definitions

• "Platform" or "Cohostmarket": Our website, mobile applications, and all related services
• "Property Owner" or "Host": Individual seeking property management services for their Airbnb listing
• "Local Service Provider" or "Co-host": Professional offering physical property management services
• "Digital Expert": Professional offering online services, consultations, or digital products through HostPro
• "User": Any person using our platform, including all above categories
• "Services": All features, tools, and functionality provided by our platform
• "Content": All text, images, data, and materials uploaded or shared on our platform
• "Guest": Individual renting accommodation from a property owner
• "Client": Individual purchasing services from a digital expert

3. User Registration & Service Types

Eligibility Requirements

• Must be 18+ years of age
• Capable of forming legally binding contracts
• Valid payment method required for paid services
• Compliance with all applicable laws in your jurisdiction

Service Categories

Property Management Services (Cohostmarket) Local

For professionals providing physical, location-based property management including:

• Property cleaning and maintenance
• Guest check-in/check-out services
• Property inspections and repairs
• Local guest support and assistance
• Key management and property access

Digital Services (HostPro) Digital

For professionals providing online-only services including:

• Digital consulting and strategy
• Online training and education
• Digital marketing services
• Virtual assistance and support
• Digital products and downloads
• Remote consultation services

4. Service Tiers & Subscription Plans

Local Property Management Services (Cohostmarket)

Digital Services Platform (HostPro)

Property Owner Fees

• Connection Fee: $5 per hired service provider
• Platform Fee: 3% of direct payments processed through our platform
• Payment Methods: Direct bank transfer, PayPal, Payoneer

5. Fees, Payments & Refunds

Payment Terms

• Currency: All fees are in US Dollars (USD)
• Processing: Payments processed through secure third-party providers
• Billing: Subscription fees charged at signup and renewal dates
• Currency Conversion: Handled automatically for international users

Refund Policy

Membership and subscription fees are generally non-refundable after the service period begins, with limited exceptions:

Refund Exceptions

• Technical Issues: Platform unavailability for 72+ consecutive hours due to our technical failures
• Service Delivery: Failure to activate approved accounts within the promised timeframe (24 hours for PRO, 3 days for Premium, 7 days for Standard)
• Payment Errors: Duplicate charges or unauthorized payments due to platform security breaches
• Legal Requirements: Where mandated by applicable consumer protection laws

No Refunds For

• Change of mind or business circumstances
• Failure to use services after account activation
• Account suspension due to terms violations
• Market conditions or business performance

Subscription Renewals

Annual Plans (Cohostmarket)

• Automatic renewal on expiration date (1 year from signup)
• Email notifications sent 30 days and 7 days before renewal
• 48-hour grace period after renewal for cancellation with full refund

Monthly Plans (HostPro)

• Automatic renewal on monthly anniversary date
• Email notification sent 7 days before renewal
• 24-hour grace period after renewal for prorated refund

6. User Conduct & Community Guidelines

Acceptable Use

Users must:

• Provide accurate, truthful information
• Maintain professional communication standards
• Respect intellectual property rights
• Comply with all applicable laws and regulations
• Report suspicious or inappropriate behavior

Prohibited Activities

Users may not:

• Engage in fraudulent, deceptive, or misleading practices
• Harass, threaten, or discriminate against other users
• Share inappropriate, offensive, or illegal content
• Attempt to circumvent platform fees or security measures
• Use automated tools to scrape or harvest platform data
• Impersonate other individuals or organizations
• Violate any third-party intellectual property rights

7. Content & Intellectual Property

Platform Content Rights

All platform materials, including design, text, graphics, software, and trademarks, are owned by or licensed to Cohostmarket and protected by intellectual property laws.

User Content License

By uploading content to our platform, you grant Cohostmarket a revocable, worldwide, royalty-free license to:

• Display your content on our platform
• Promote your services to potential clients
• Optimize platform functionality and user experience

8. Property Owner Terms

Service Selection Responsibility

Property owners are fully responsible for:

• Selecting appropriate service providers
• Negotiating service terms and compensation
• Ensuring providers have proper licenses and insurance
• Managing ongoing service relationships

Platform Obligations

Cohostmarket provides:

• Initial connection facilitation
• Secure payment processing
• Basic verification services
• Dispute resolution support

Payment Processing

• All payments must be processed through our secure platform
• Direct payments outside the platform are prohibited
• Platform fees apply to all processed transactions

9. Local Service Provider Terms

Professional Requirements

• Valid business licenses and permits
• Appropriate insurance coverage
• Professional profile image mandatory
• Accurate service descriptions and qualifications

Service Delivery Standards

• Provide services with professional competence
• Maintain property owner and guest confidentiality
• Respond promptly to property owner communications
• Handle emergencies according to agreed protocols

Platform Relationship

Service providers operate as independent contractors, not employees. This relationship does not constitute:

• Joint venture or partnership
• Employment or agency relationship
• Authority to act on behalf of Cohostmarket

10. Digital Expert Terms (HostPro)

Service Categories

Digital experts may offer:

• Online consulting and strategy services
• Digital marketing and optimization
• Virtual training and education
• Digital products and downloadable resources
• Remote assistance and support services

Service Delivery Requirements

• Deliver services as described and within agreed timeframes
• Maintain professional communication standards
• Provide clear service descriptions and deliverables
• Respect client confidentiality and data privacy

Digital Product Standards

• Products must be original or properly licensed
• Clear descriptions of product features and limitations
• Appropriate file formats and quality standards
• Compliance with intellectual property laws

11. Privacy & Data Protection

Data Collection & Use

We collect and use personal information as detailed in our Privacy Policy, including:

• Account registration information
• Service usage and interaction data
• Payment and billing information
• Communication records for support purposes

User Rights

Depending on your location, you may have rights including:

• Access to your personal data
• Correction of inaccurate information
• Deletion of personal data
• Data portability
• Objection to certain processing activities

International Compliance

• GDPR: Full compliance for European users
• CCPA: California privacy rights protected
• Other Jurisdictions: Compliance with applicable local privacy laws

12. Platform Security & Safety

Security Measures

• Secure data transmission and storage
• Regular security audits and updates
• Multi-factor authentication options
• Fraud detection and prevention systems

Background Verification

We conduct reasonable verification measures, including:

• Identity verification for all users
• Criminal background checks where legally permitted
• Professional license verification for service providers
• Business registration confirmation

13. Disclaimers & Limitations

Platform Availability

Our platform is provided "as is" and "as available." We do not guarantee:

• Uninterrupted service availability
• Error-free operation
• Complete accuracy of all information
• Compatibility with all devices or browsers

Service Provider Performance

We are not responsible for:

• Quality of services provided by independent contractors
• Disputes between users
• Compliance with local regulations by service providers
• Property damage or personal injury

Limitation of Liability

To the extent permitted by law, our liability is limited to:

• Direct damages only (no consequential or punitive damages)
• Maximum amount of fees paid to us in the preceding 12 months
• Exclusions may not apply where prohibited by law

14. Dispute Resolution

Internal Resolution Process

1. Direct Contact: Users should first attempt to resolve disputes directly
2. Platform Support: Contact our support team for mediation assistance
3. Escalated Review: Senior team review for complex disputes
4. Final Decision: Written resolution provided within 15 business days

Arbitration Agreement

For disputes that cannot be resolved through our internal process:

• Binding arbitration through recognized arbitration service
• Individual arbitration only (no class actions)
• Arbitration location determined by applicable law
• Costs shared according to arbitration rules

15. Account Termination

User-Initiated Termination

• Users may close accounts at any time
• Subscription cancellation does not entitle refunds except as specified
• Data may be retained for 12 months for reactivation purposes
• Certain obligations survive account closure

Platform-Initiated Termination

We may suspend or terminate accounts for:

• Violation of these terms
• Fraudulent or illegal activity
• Harassment or abuse of other users
• Extended inactivity (12+ months)
• Non-payment of fees

16. Legal Provisions

Governing Law

These terms are governed by the laws of the United States, without regard to conflict of law principles. Local consumer protection laws may provide additional rights that cannot be waived.

Changes to Terms

• We may update these terms at our discretion
• 30-day advance notice provided via email
• Continued use constitutes acceptance of changes
• Right to terminate if you disagree with changes

General Provisions

• Severability: Invalid provisions do not affect remaining terms
• Entire Agreement: These terms constitute the complete agreement
• Assignment: We may assign our rights; users may not assign without consent
• Force Majeure: Neither party liable for events beyond reasonable control

17. Contact Information