Got questions? We've got answers

Requesting a refund for an interview booking on CoHostMarket is a straightforward process designed to ensure homeowners have a seamless experience. Here’s a detailed guide to help you understand when and how you can request a refund:

Eligibility for Refunds

• Unapproved Interview Requests: If your interview request is not approved by the service provider within 48 hours, no payment will be taken from your account. This ensures you are not charged for interviews that do not proceed.

• Cancelled Interviews: If a service provider cancels the interview before it takes place, you are eligible for a refund.

• Service Provider No-Show: If the service provider fails to attend the scheduled interview, you can request a refund.

Steps to Request a Refund

• Log In to Your Account: Access your CoHostMarket account using your registered email and password.

• Navigate to the ‘Bookings’ Section: Go to the ‘Bookings’ tab in your dashboard to view your interview history.

• Select the Interview: Click on the interview booking for which you want to request a refund.

• Request Refund: Click on the ‘Request Refund’ button and provide the necessary details, including the reason for your refund request. 

Refund Processing Time

• Approval: Once your refund request is submitted, our support team will review it. The review process typically takes 3-5 business days.

• Refund Issuance: If approved, the refund will be issued to your original payment method within 7-10 business days.

Important Considerations

• Banking Information: Ensure your banking information is up to date in your profile to avoid delays in refund processing.

• Communication: Keep a record of all communications with the service provider and CoHostMarket support to facilitate a smooth refund process.

Contact Support

If you encounter any issues or need further assistance with your refund request, please contact our support team. By following these steps, you can efficiently manage your interview bookings and ensure you receive refunds when applicable.