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What to Expect During a Temporary Account Restriction on CoHostMarket If your CoHostMarket account is under temporary restriction, don’t worry — this is a standard review process. Our goal is to ensure compliance with community standards and marketplace policies while keeping your workflow uninterrupted. This review period gives you the opportunity to clarify any issues, continue serving clients, and take any needed action to restore full access. You Can Still Manage Active Orders Your ability to fulfill ongoing client work remains intact. All active projects can continue as planned while your account is under review. Deliver services and submit completed work Respond to revision requests and order messages Maintain timelines and provide high-quality support Communication Channels Stay Open Transparency is key during the restriction period. You can continue messaging clients, responding to inquiries, and managing communication without disruption. Use this time to demonstrate professionalism and stay responsive. This helps prevent confusion and reassures clients that their project is still a priority. You Can Access Cleared Payouts Any payments that have already cleared before the restriction will remain available through your connected Stripe Express account. Your right to withdraw those funds remains unaffected. Cleared earnings can be withdrawn normally Pending payouts will follow standard schedules The Purpose of the Review Temporary account restrictions are not permanent suspensions. This process helps protect all users while giving freelancers a chance to address potential issues — such as profile inconsistencies, policy violations, or unusual account activity. You’ll be notified of the reason and any next steps required to restore your full account access. How to Demonstrate Compliance To speed up the review outcome, continue providing excellent service, maintain polite and professional communication, and address any feedback constructively. Ensure your profile and listings follow platform guidelines Resolve any disputes or miscommunications calmly Reply promptly to any requests from the CoHostMarket support team What Happens After the Review? Once the review is complete, your account status will be updated. Possible outcomes include: Account reinstated with full access Continued restriction with ongoing monitoring Permanent suspension (in rare or serious cases) Our team evaluates your account history, order activity, and communication to make a fair and balanced decision. Need Help? If you have questions during the review process, reach out through our Contact Form. Our support team is here to help clarify next steps and assist with your account status. Stay active, deliver great service, and use this review window as an opportunity to improve your presence on CoHostMarket.

Boost Your Profile Credibility and Client Trust To maintain trust and security for all users, CoHostMarket requires freelancers to verify their accounts. Complete these simple steps—email confirmation, phone verification, and optional ID upload—to activate your profile, build client confidence, and unlock full platform features. Step 1: Verify Your Email Address Begin your account verification by confirming your email address: Register with a valid email (e.g., Gmail, Outlook, or professional domains). Check your inbox and click the confirmation link we send you. If you can't find the email, remember to check your spam or promotions folder. Step 2: Complete Phone Verification Add your mobile number for enhanced security and trust: Navigate to your account settings to enter your mobile number. Receive a 6-digit SMS code, and enter it to verify your number. Didn't get the code? Check SMS blocking settings or request another. Step 3: Upload Your Government ID (Platform Verification) To boost trust and credibility, CoHostMarket may ask you to upload your ID directly to your profile. This verification is separate from Stripe. Accepted documents: Passport, driver's license, or national ID. Upload a clear, high-quality, color image. Ensure your ID is valid, not expired, and matches your profile name. ⚠️ This step is optional initially but strongly recommended to strengthen your profile's credibility. What Happens After You're Verified? Once verification is complete, you immediately unlock: A "Verified" badge on your profile. Ability to publish your services and receive client inquiries. Increased trust and visibility among clients. Ready to Receive Payments? To start earning securely, you'll need to complete an additional step to verify your identity through Stripe Express. → Click here for the Stripe Payout Verification Guide Is Your Information Secure? Absolutely. Your personal information is securely encrypted and handled according to industry-standard security practices. CoHostMarket prioritizes your privacy and safety at every step. Need Help? Experiencing issues or have questions? Reach out to our team through the Contact Form or explore our other Help Center articles. ✅ You're now all set to start growing your CoHostMarket profile and earning securely!

Feedback is a cornerstone of the HostPro Market experience, providing insights into your professional engagements. If you ever come across feedback that feels unjust, here are the pathways you can consider: Respond to Feedback: Engage directly by leaving a public reply next to the client's feedback. This must be undertaken within four weeks of the contract's termination. Initiate a Feedback Dispute: Although feedback disputes are reserved for exceptional circumstances (given that most feedback remains undisputed), we recognize the need for this recourse in certain situations. Additionally, our elite freelancers and agencies can seek feedback removal. Similarly, those utilizing our Project Catalog can request to remove one specific feedback each month. How to Respond to Feedback Offering a response to feedback allows you to clarify, explain, or address concerns raised by the client. It's essential to note that you have a single chance to reply to each feedback. Once submitted, this response cannot be altered. It may also take up to 24 hours for your reply to appear on your profile. Steps: - Log into your Account Dashboard - Navigate to ORDERS > DISPUTE - Select the relevant dispute - In the feedback section, opt for "Reply to this feedback." - Locate the contract in question and post your response. How to Initiate a Feedback Dispute Feedback is subjective and represents the client's viewpoint. As such, we generally don't modify or probe these comments for accuracy. If a feedback issue arises, your first action should be to discuss it directly with your client. If both sides agree, feedback can be modified within the contract settings. At HostPro Market, we are committed to upholding our Terms of Service. If you believe a piece of feedback goes against these terms, please get in touch with our Support Team. To successfully dispute feedback, provide a detailed overview of the contract and a clear statement highlighting how the feedback breaches the HostPro Market's Terms of Service.

Clients may sometimes be less responsive or not communicate promptly. Reasons can range from being preoccupied with multiple projects, facing technical glitches, or personal emergencies. If a client remains unresponsive for a prolonged period, consider the following actions: 1. Pause the Project: It's prudent to halt the ongoing work until you receive further instructions or feedback. Proceeding without the client's input might lead to misaligned outcomes. 2. Seek Assistance from HostPro Market Support: In certain situations, requesting our Support Team's intervention to reach out to the client might be beneficial. We're here to facilitate seamless collaborations. Hourly Contracts: If you're engaged in an hourly contract and decide to terminate it due to client inactivity, your logged hours will be invoiced as usual. However, anticipate no further payments on the concluded contract. Should a client neglect to compensate you for invoiced hours, rest assured you'll receive compensation if you qualify for HostPro Market's Hourly Protection. Fixed-Price Contracts: For fixed-price contracts, terminating the agreement would mean forgoing any funds still in escrow. A more measured approach would be to finalize the current milestone and present the completed work for payment. I f the client remains inactive post-submission, the funds will be automatically released to you after a 14-day window. Should the client return and decline the submission (and if you're confident that the work aligns with the agreed parameters), you can initiate a dispute. Remember: communication is the foundation of any successful collaboration. In the face of challenges, remain professional, patient, and proactive in seeking solutions.

Navigating Disagreements on the HostPro MarketWhile we aspire for harmonious interactions between freelancers and clients, we recognize that conflicts might occasionally arise. It's always best to first seek understanding and resolve issues directly with your client. Yet, when resolutions seem elusive, HostPro Market provides Fixed-Price Protection to assist you. Under this protection, freelancers can initiate disputes in the following situations: - A project is concluded with a remaining escrow balance. - Work is delivered, but the client withholds a milestone payment. Reminder: Freelancers have a window of 7 days to either accept or contest a client's escrow refund request. Filing a Dispute for a Concluded Contract: - Navigate to your 'Work' dashboard and select 'All Contracts.' - Identify the relevant contract and click on 'View Request.' - Opt for 'I disagree with this request and wish to raise a dispute.' - Proceed by outlining the reasons for your disagreement. Elaborate on the work completion status and justify your claim for the payment. This comprehensive account aids the mediation specialist in understanding your stance. - Review the implications of initiating a dispute, and if you concur, proceed to 'Raise Dispute. Note: Dispute notifications can also be accessed via your alerts or chat threads. Disputing an Ongoing Contract: - Reach out to HostPro Market Support. - Detail your claim substantiating the completion of your work and the payment owed. This clarity helps the mediator to gauge your perspective. - Our support will then create a mediation case for expert review. Tracking Your Disputes: - After lodging a dispute, monitor or modify your request by: - Logging into HostPro Market. - Navigating to 'My Jobs' and opting for 'All Contracts.' - Finding the relevant contract and selecting 'View Dispute.' The Mediation Process: Disputes under the Fixed-Price Protection undergo a mediation process with a dedicated HostPro Market mediator. This specialist engages with both parties, striving for an amicable resolution, which might span up to three weeks. If a client remains unengaged during this phase, you'll be informed of the dispute's result. Usually, an agreement is reached. But, if consensus eludes both parties during mediation, the mediator may propose a non-binding solution. Rejecting this proposition would lead to a 'Notice of Non-Resolution'. As a last resort, you can opt for binding arbitration through a neutral external agency, 'Brief Arbitration Services'. Their decision stands as final. For an in-depth understanding of the arbitration process or the Fixed-Price Escrow Guidelines, visit our dedicated sections on the platform.

Understanding the Essence While every freelance gig on HostPro Connect is expected to proceed seamlessly, we acknowledge that discrepancies might arise. When conflicts over work submissions or payments crop up, we encourage freelancers to iron out issues directly with clients. Yet, when dialogue doesn't pan out, there's the Fixed-Price Safeguard at your disposal. Key Takeaway: A 7-day window exists for freelancers to respond to any escrow refund proposition made by a client. What Should You Know? Closed Contract Dispute Steps: - Dashboard Access: Navigate to 'Orders.' - Dispute: Opt for 'Open Dispute,' identify the contract, and hit 'Open Dispute.' - State Your Case: After choosing 'Open Dispute,' ensure you provide precise details about the nature of your dispute. - Decision Point: Post reviewing, if in agreement, proceed with the dispute. Ongoing Contract Disputes: - Seek Support: Initiate a conversation with HostPro Connect's Help Center. - Be Explicit: Make sure to detail the exact nature of your grievance. - Trust The Process: Our team will engage mediation specialists for an objective review. - Dispute Oversight: You can monitor and edit your claims after submission. Head to 'All Contracts' under 'My Engagements' and pinpoint your contract. Mediation: The Middle Ground - The Three-week Journey: HostPro Connect's mediation specialists are seasoned in guiding both parties towards a mutually agreeable solution within 21 days. - Unresponsive Clients: If a client opts for silence, you will be informed of the subsequent steps. - The Eventual Step: If an amicable resolution eludes, the mediator might present a non-binding resolution. Rejecting this leads to the final path of 'FinalSay Arbitration Services,' where decisions are conclusive. For a detailed look into the Fixed-Price Safeguard or insights on arbitration, please visit our platform's designated sections.

The Basics: What's Happening? If a client feels the invoiced hours for their project from the past week don't align with your delivery, they possess the right to raise a dispute. This action will temporarily halt the contract and restrict the weekly work limit. Key Takeaway: Three days. That's the window you have to voice your stance. Ignoring this can result in potentially losing funds that aren't safeguarded by our Hourly Payment Assurance. Your Options and Steps Viewing and Addressing the Dispute: Pathway: Go to 'My Engagements' > 'All Engagements' and filter using 'Closed Engagements' if necessary. Locate & Assess: Identify the job with the disagreement and click 'Review Disagreement'. This section provides comprehensive details about the dispute. Your Voice: Accept or decline the dispute. Acceptance results in a fund return to the client. Declining triggers an expert review within a day. Choosing to Decline: Examination Phase: Our team evaluates your work records to ascertain if the contested hours align with ProConnect's Hourly Assurance criteria. The Outcomes: If all hours are compliant: Payment proceeds as per the routine.Non-compliant hours get refunded to the client. Choosing to Accept: The full disputed amount gets refunded to the client. Proactive Measures: Reduce the risk of disagreements. Always ensure you're logging hours for the right client and that your records mirror your work genuinely. At every work week's end, double-check your hours, correcting any mistakes prior to client billing. For clarity on ProConnect's Hourly Assurance, feel free to dive deeper into our platform's dedicated section.

Guideline to Updating Your Security Credentials on HostPro Keeping your account secure starts with maintaining up-to-date login credentials. This includes your password, email address, and recovery options. On HostPro (part of the CoHostMarket platform), it’s important to update your details regularly to prevent unauthorized access. Here’s a step-by-step guide to help you update your password, enable two-factor authentication, and reset your credentials when needed. Navigate to Your Security Settings Start by accessing your security panel from your HostPro dashboard. Go to Dashboard > Account Select Password & Security from the main menu This section allows you to manage passwords, recovery options, and multi-layered security settings. Why Regular Updates Are Essential For optimal protection, we recommend updating your password and security questions at least every 90 days. Use a strong mix of uppercase, lowercase, numbers, and symbols Keep security answers confidential and hard to guess Do not share your account credentials with others How to Change Your Password Updating your password only takes a minute and helps protect all ongoing sessions. Enter your current password Create a new, secure password Check the option: "Require all devices to authenticate with the new password" ✅ This ensures all active sessions are logged out and must re-authenticate. Enable Two-Factor Authentication Adding an extra layer of login security is strongly recommended for all HostPro users. Go to Password & Security in your dashboard Activate Two-Factor Authentication (2FA) Follow the instructions using SMS or an authenticator app This significantly increases protection against unauthorized access to your account. Need help? Click here for a step-by-step setup guide. Resetting Forgotten Credentials If you can’t log in or forgot your password, it’s easy to reset your access. Go to the login screen and click "Forgot Password" Follow the prompts sent to your email or SMS Click here to begin the reset process now. Suspicious Activity? Report It If you notice unfamiliar login attempts, password changes, or anything that looks suspicious: Report it immediately using our Contact Form Update your password and enable 2FA for added security   Note: HostPro’s security features evolve regularly to include the latest protections. You may see different 2FA methods available as we improve platform-wide security. Need Help? For any security-related concerns, use our Contact Form. Our team is here to assist you with account recovery and safety. ✅ Stay protected and keep your HostPro account secure by regularly updating your security credentials.

Complete Stripe Verification to Safely Receive Your Payouts To securely receive payouts from your completed services on CoHostMarket, you must verify your identity through Stripe Express.Completing this verification ensures compliance, safe payouts, and seamless financial transactions. Step 1: Complete Stripe Identity Verification Stripe requires identity verification to comply with financial regulations and ensure secure payments. Required documents: A clear, color photo of your government-issued ID (passport, driver’s license, or national ID) A recent proof of address document (utility bill, bank statement, or rental agreement with your full name and address) ⚠️ Your name must exactly match your CoHostMarket profile. Stripe typically approves documents within a few hours, though it can occasionally take up to 48 hours. Step 2: Provide Your Tax Information Stripe will request your tax details based on your location: U.S. Citizens: Complete a W-9 form. Non-U.S. Citizens: Complete a W-8BEN form or your local equivalent. ✅ This step ensures legal compliance and avoids payout delays. Step 3: Set Up Your Payout Method Add your preferred payout method securely via Stripe: Provide accurate bank account details (routing number, account number, account holder name) Ensure details match exactly your identity verification documents Double-check for accuracy to avoid delays ✅ Payouts are processed according to Stripe’s schedule once set up. How Long Does Verification Take? Expect these general timelines: Stripe ID Verification: Typically a few hours, occasionally up to 48 hours. Tax and Payout Setup: Usually instant if your information is accurate. Common Issues to Avoid Blurry or cropped ID documents Name mismatch between profile and documents Expired or unreadable documents Proof of address lacking clear full name or date Experiencing issues? Learn more: Why Was My ID Rejected? Is My Data Secure? Absolutely. Your data is fully encrypted and protected. Stripe is a globally trusted, PCI-compliant platform used by millions worldwide, ensuring your personal and financial data stays secure. ✅ Once Verified, You Can: Receive direct payouts to your bank Access your personal Stripe dashboard for payout tracking Fully utilize your earning capabilities on CoHostMarket Haven't Completed Platform Verification? You’ll also need to verify your CoHostMarket account to publish services and gain client trust. → Complete Your CoHostMarket Account Verification Need Additional Help? Contact us via the Support Contact Form. Our team is ready to assist you. ✅ Now you're ready to start earning securely and efficiently on CoHostMarket!

Why Was My ID Rejected on CoHostMarket or Stripe? ID verification rejections can happen either during your CoHostMarket platform verification or Stripe payout onboarding. While it’s a common issue, the good news is it can usually be resolved with just a few adjustments. This article explains the difference between the two verification types, why IDs are rejected, and how to fix them quickly so you can continue offering services and receive payments. 1. Platform-Level ID Rejection (CoHostMarket) This occurs when verifying your identity directly on the CoHostMarket platform — a step required before your services can be published or marked as verified. Common Reasons: Blurry or low-quality photo of your ID ID is expired or cropped Name on ID does not match your profile name Missing or incomplete upload (e.g., only one side of a document) How to Fix It: Take a new photo of your government-issued ID (no scans or screenshots) Ensure all four corners are visible and legible Use your real full name on your profile before re-uploading 2. Payout ID Rejection (Stripe Express) Stripe Express handles ID and tax verification for payouts on CoHostMarket. If your documents were rejected here, you won’t be able to receive payments until resolved. Common Stripe Rejection Reasons: ID photo is blurry, cropped, or too dark Document is expired or damaged Name mismatch between your Stripe profile and uploaded documents Proof of address does not show your full name and current address Tips to Resolve It: Upload original photos taken with your phone (not scanned copies) Make sure text is readable, and the image is not cropped Use a valid document like a passport, driver’s license, or national ID Proof of address must be recent and clearly show your full name For accepted document types, see: Stripe’s document requirements What Happens After You Resubmit After re-uploading your ID, here’s what to expect: CoHostMarket reviews: usually within 1 business day Stripe reviews: typically takes a few hours (up to 48 hours in some cases) Once approved, you’ll be fully verified and ready to publish services and receive payouts. Need Help or Pre-Check? If you’re unsure why your document was rejected or want to avoid a second rejection, we can help: Send your updated ID or proof of address to [email protected] for review Include your username and a short note so we can check quickly We’ll respond within 24 hours with feedback or confirmation. Let’s get your account verified smoothly! ✅ Once your ID is verified on both CoHostMarket and Stripe, your services will go live, and payouts will be enabled.