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CoHostMarket provides a structured dispute resolution process specifically for online service purchases, online consultations, One-Time Payment package services, and interview bookings conducted through our platform.

Eligibility for Dispute Resolution

Our dispute resolution services apply to transactions conducted entirely through the CoHostMarket platform.

This includes:

• Online service purchases
• Online consultations
• One-Time Payment package services
• Interview bookings

Services handled outside the platform are not covered under our dispute resolution process. This policy ensures we can effectively manage and mediate disputes for transactions within our control.

Initiating a Dispute

If you encounter an issue with a service purchased through CoHostMarket, you can initiate a dispute by following these steps:

• Communicate Directly: Initially, attempt to resolve the issue directly with the service provider through our messaging system. Many disputes can be resolved through clear and open communication.
• Submit a Dispute: If direct communication does not resolve the issue, submit a dispute through the CoHostMarket Help Center. Provide detailed information about the issue, including relevant evidence such as messages, transaction details, and any other supporting documents.

Dispute Mediation Process

• Review: Our support team will review the submitted dispute, gathering additional information from both parties as necessary.

• Mediation: We will mediate between the homeowner and the service provider to find a fair and reasonable resolution. This may involve negotiating a refund, service adjustment, or other appropriate actions.

• Resolution: Based on the findings and negotiations, CoHostMarket will issue a resolution. This decision is final and binding for both parties.

Interview Disputes

If a misunderstanding or issue arises from an interview booking, follow these steps:

• Direct Communication: Contact the service provider or homeowner to discuss the misunderstanding.

• Dispute Submission: If unresolved, submit a dispute through the Help Center with detailed information about the interview issue.

• Mediation and Resolution: Our team will mediate the dispute and provide a resolution, ensuring both parties are satisfied with the outcome.

Exclusions

• Services Conducted Outside the Platform: CoHostMarket will not mediate disputes for services arranged or completed outside our platform.

• Direct Damage Claims: CoHostMarket is not liable for direct damages such as property damage or personal injury claims. Homeowners and service providers should address such issues through their own legal or insurance channels.

Ensuring Fairness

• Our goal is to ensure fairness and transparency in all transactions. By adhering to our structured dispute resolution process, we aim to maintain a trustworthy and reliable platform for all users.

For more detailed information on our dispute resolution process, please visit our Help Center.