Got questions? We've got answers

On CoHostMarket, we offer a variety of add-ons to enhance your profile and service offerings. These include Additional Location Add-ons, Dynamic Google Maps, Featured Profiles, Job Connects, and Interview Credits.

Here’s a detailed guide on our refund policy for these purchases:

General Refund Policy

Non-Refundable Policy for Add-Ons:

Once an add-on purchase is completed, refunds are generally not granted. This policy applies to all types of add-ons, including

• Additional Location Add-ons

• Dynamic Google Maps Add-ons

• Featured Profiles Add-ons

• Job Connects Add-ons

• Interview Credits Add-ons

Reason: Add-on purchases provide immediate benefits and enhancements to your profile, making it impractical to offer refunds once these services are delivered.

Specific Add-Ons

1. Additional Location Add-Ons:

• Purpose: Expand your service coverage to multiple locations.

• Policy: Non-refundable after purchase due to the immediate update and enhancement of your profile.

2. Dynamic Google Maps:

• Purpose: Display precise location coverage to attract more clients.

• Policy: Non-refundable as the service provides instant visibility enhancements on your profile.

3. Featured Profile Add-On:

• Purpose: Increase your profile’s visibility by featuring it prominently.

• Policy: Non-refundable since the feature is activated immediately, offering instant benefits.

4. Job Connects:

• Purpose: Increase the number of job opportunities you can apply for.

• Policy: Non-refundable after purchase due to the immediate increase in available job connects.

5. Interview Credits:

• Purpose: Allow more interview requests with potential clients.

• Policy: Non-refundable as credits are immediately available for use upon purchase.

Important Considerations

Review Before Purchasing:

• Due Diligence: We strongly recommend reviewing the benefits and functionality of each add-on before making a purchase. Ensure that the add-on meets your specific needs and will provide value to your service offerings.

Understanding Benefits:

• Immediate Advantages: All add-ons are designed to provide immediate advantages to your profile. The enhancements and features are applied instantly, which is why refunds are not offered post-purchase.

Dispute Resolution

Initial Contact:

• Reach Out: If you encounter issues with your add-on purchase, please contact us for assistance. Our support team is committed to resolving any problems you may face.

Terms and Conditions:

• Policy Details: For more comprehensive information about our refund policy and dispute resolution process, please refer to our Terms and Conditions.

• Binding Agreement: By purchasing our add-ons, users agree to these terms and conditions, ensuring a fair and transparent process for both parties.

How to Manage Add-On Purchases

1. Check Add-On Benefits:

• Overview: Review the benefits and functionality of your purchased add-ons in your account dashboard.

2. Contact Support for Issues:

• Support Team: If you face any issues or need assistance with your add-ons, please reach out to our support team via the Contact Us page.

3. Provide Necessary Details:

• Information: Include your account details, add-on purchase information, and the issue you are encountering when contacting support.

By understanding these guidelines, you can manage your add-on purchases effectively and ensure a smooth experience on CoHostMarket.