Got questions? We've got answers

Navigating to Security Settings:

- Head to Dashboard > Account.

- From the main menu, choose Password & Security.

Why Update?

For optimum account protection, we advocate altering your password and security responses every 90 days. A robust password includes a blend of uppercase, lowercase, numbers, and symbols.

How to Change Your Password:

- Enter your current password.

- Craft a new, strong password.

- Opt for the option "Require all devices to authenticate with the new password".

This action ensures all active sessions get logged out for added safety.

Bonus: Enhancing Your Account's Safety:

- Add a two-layer security mechanism (like two-factor or multi-factor authentication). This provides an additional protective layer for your account.

Click here for a step-by-step guide.

Things to Remember:

- A memorable yet challenging-to-guess security answer is crucial.

- Always keep your password and security responses confidential.

- Never permit anyone else to access your ProConnect account.

- If you've forgotten your credentials, click here to initiate a reset process.

Notice anything suspicious?

Report any potential security breaches here.

Note: Our two-step verification process is continuously evolving to include more authentication methods. The options you witness might differ, but rest assured, we're on the path to making it as seamless as possible for everyone.

For any further questions or assistance, please reach out to our dedicated support team.