Got questions? We've got answers

Navigate to Your Security Settings

Start by accessing your security panel from your HostPro dashboard.

• Go to Dashboard > Account

• Select Password & Security from the main menu

This section allows you to manage passwords, recovery options, and multi-layered security settings.

Why Regular Updates Are Essential

For optimal protection, we recommend updating your password and security questions at least every 90 days.

• Use a strong mix of uppercase, lowercase, numbers, and symbols

• Keep security answers confidential and hard to guess

• Do not share your account credentials with others

How to Change Your Password

Updating your password only takes a minute and helps protect all ongoing sessions.

• Enter your current password

• Create a new, secure password

• Check the option: "Require all devices to authenticate with the new password"

✅ This ensures all active sessions are logged out and must re-authenticate.

Enable Two-Factor Authentication

Adding an extra layer of login security is strongly recommended for all HostPro users.

• Go to Password & Security in your dashboard

• Activate Two-Factor Authentication (2FA)

• Follow the instructions using SMS or an authenticator app

This significantly increases protection against unauthorized access to your account.

Need help? Click here for a step-by-step setup guide.

Resetting Forgotten Credentials

If you can’t log in or forgot your password, it’s easy to reset your access.

• Go to the login screen and click "Forgot Password"

• Follow the prompts sent to your email or SMS

Click here to begin the reset process now.

Suspicious Activity? Report It

If you notice unfamiliar login attempts, password changes, or anything that looks suspicious:

• Report it immediately using our Contact Form

• Update your password and enable 2FA for added security