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What is Phone Verification?

Phone verification is a process used to confirm that the phone number provided by our users is valid and can receive communications from CoHostMarket. This enhances the security and trustworthiness of user accounts.

How Does Phone Verification Work?

Our phone verification system supports receiving a One-Time Passcode (OTP) via SMS or a phone call for most countries. When you verify your phone number, you will receive an OTP that you need to enter on the platform to confirm your phone number.

Why Am I Not Receiving SMS?

If you are experiencing issues with receiving the OTP via SMS, it could be due to various reasons:

• Network Issues: Temporary network problems with your mobile carrier can delay or prevent the delivery of the OTP.

• Country Restrictions: Some countries may be restricted by our phone verification provider (Twilio). If you are located in a restricted country, you might not receive the OTP via SMS.

• Incorrect Number: Ensure that the phone number you have entered is correct and includes the appropriate country code.

What Should I Do If I Don't Receive the OTP?

If you are unable to receive the OTP via SMS, you can try the following steps:

• Opt for a Phone Call: Instead of SMS, choose the option to receive the OTP via a phone call. This method can sometimes bypass SMS delivery issues.

• Manual Verification: If you are still facing issues, we can proceed with manual phone verification. Please contact our support team, and we will assist you in verifying your phone number manually.

How to Contact Support for Manual Verification?

To request manual verification, follow these steps:

• Log in to your CoHostMarket account.
• Navigate to the 'Contact Us' section.
• Provide your profile ID and phone number, and request manual verification.
• Our support team will reach out to you to complete the verification process.

Need Further Assistance?

If you have any questions or require further assistance with phone verification, our support team is here to help. Feel free to reach out to us for personalized support.

For more detailed information, visit our Help Center.

Thank you for helping us maintain a secure and reliable platform!