Got questions? We've got answers

Reporting bugs or issues promptly helps us improve CoHostMarket and provide a better experience for all users.

Follow these steps to report a bug or issue:

Step 1: Gather Information

• Describe the Issue: Clearly describe the problem you're experiencing. Include any error messages or unusual behavior. Screenshot: Take a screenshot or screen recording of the issue. This visual evidence can help our support team understand and resolve the problem more quickly. Details: Note the browser and device you’re using, as well as any actions that led up to the issue.

Step 2: Contact Support

• Submit a Request: Click on the "Contact Us" button to be redirected to our contact page. 

• Fill Out the Form: Complete the form with all the gathered information. Attach any screenshots or recordings that illustrate the issue. 

• Submit: Click "Submit" to send your report to our support team.

Step 3: Follow Up

• Confirmation Email: You will receive a confirmation email acknowledging your report. This email will include a reference number for tracking purposes.

• Response: Our support team will review your report and respond as soon as possible with further instructions or a resolution.

• Check Status: You can check the status of your request by logging into your CoHostMarket account and navigating to the support section.

Step 4: Provide Feedback

• Feedback: Once your issue is resolved, you may be asked to provide feedback on the support process. Your feedback helps us improve our service.

By following these steps, you help us address issues efficiently and maintain a high standard of service for all CoHostMarket users.