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Learn about the refund and cancellation policies for services.

CoHostMarket has established clear guidelines for handling refunds and cancellations to ensure a fair and transparent process for both homeowners and service providers.

Here's a detailed overview:

Refunds for Online Services and One-Time Payment Packages

• Refund requests for online services and one-time payment packages are handled based on the service type and the circumstances of the request.

Generally, refunds are issued if:

• The service was not delivered as promised.
• There is a significant discrepancy between the service description and delivery.
• Technical issues on our platform prevented service completion.

Refund requests must be submitted within 30 days of the transaction date. For more specific guidelines, please refer to our Refund and Cancellation Policy.

Cancellations and Refunds for Interview Bookings

• Homeowners can book interviews with service providers for a fee of $5. This fee is only charged if the service provider approves the interview request within 48 hours. If the provider does not respond or declines the request, no payment is taken, and the interview is automatically canceled.

In case of disputes or misunderstandings, CoHostMarket can mediate to resolve the issue.

General Refund and Cancellation Policies

• Refund and cancellation policies vary depending on the service type and the agreement between the homeowner and the service provider. It's essential to review the specific terms associated with each service before making a purchase.

For detailed information on our refund and cancellation policies, including the steps to request a refund, please visit our Terms of Service page.