The temporary restriction review period at Hostpro Market is a crucial phase that evaluates an account holder's adherence to platform guidelines and allows them to rectify any misunderstandings or missteps. Here's a comprehensive breakdown of the processes and accessibilities during this period:

Active Order Management:

Even though an account is under review, we understand the importance of fulfilling ongoing commitments. Users retain full access to active orders, allowing them to communicate with their clients, deliver work, and manage any modifications or revisions as required.

Communication Channels:

Open lines of communication are pivotal for any successful marketplace. Thus, account holders can still use the platform's communication channels during the review period. This ensures that they can address their clients' queries, concerns, or feedback, fostering a transparent working relationship.

Access to Funds:

Financial transparency is a priority at Hostpro Market. Any funds that have already been cleared or are in the process of being cleared remain accessible. Users can withdraw these funds based on the platform's regular withdrawal schedule and guidelines.

Demonstrating Adherence:

The temporary restriction review is not merely punitive but offers a grace window for users to demonstrate their commitment to the platform's policies. It's an opportunity for users to rectify any previous misunderstandings and showcase their dedication to providing quality services in line with Hostpro Market's standards.

Outcome of the Review:

At the end of the review period, the Hostpro Market team will evaluate the account holder's actions, communications, and overall adherence to platform rules. Based on this assessment, the account may be reinstated, continue under restriction with additional monitoring, or face permanent suspension.

During this period, it's imperative for users to remain proactive, responsive, and committed to upholding the principles and guidelines of Hostpro Market. The platform's primary objective is to foster a trustworthy, professional, and seamless environment for buyers and sellers.

To ensure the authenticity and reliability of our freelancers, HostPro has a comprehensive identity verification process in place. This not only enhances the trustworthiness of your profile but also facilitates seamless financial transactions on our platform.

Here's a step-by-step guide on how to get fully verified:

1. Email Verification:

- Register using a professional company or private email. Using well-known domains like .gmail is preferred.

- An email with a verification link will be sent to the registered address. Ensure you click on this link to verify your email address.

2. Phone Verification:

- Add your phone number to your HostPro profile.

- You'll receive an SMS with a verification code. Enter this code on the platform to validate your phone number.

3. ID Verification:

- You'll be required to verify your identity to ensure secure and legitimate payouts.

- Upload a clear photograph of a valid government-issued ID.

- Ensure the name on the ID matches the name on your HostPro account.

Note: The registration and ID approval process can take up to 1 week. We appreciate your patience as we verify your details' authenticity.

4. Tax Information:

- Provide your country of residence.

- You'll be prompted about the W9 tax submission form based on your location. Confirm if you are a US citizen.

- Non-US citizens will be guided through the appropriate tax form process based on their country of residence.

5. Banking and Payout Details:

- The final step involves adding your banking details to facilitate payouts.

- Ensure you provide accurate bank or online banking information to avoid delays or issues during payments.

Your security and privacy are paramount to us. We ensure that all personal data provided during the verification process is kept confidential and protected. Once you've completed these steps, you'll be all set to start offering your services and receiving payments seamlessly on HostPro!

Feedback is a cornerstone of the HostPro Market experience, providing insights into your professional engagements. If you ever come across feedback that feels unjust, here are the pathways you can consider:

Respond to Feedback:

Engage directly by leaving a public reply next to the client's feedback. This must be undertaken within four weeks of the contract's termination.

Initiate a Feedback Dispute:

Although feedback disputes are reserved for exceptional circumstances (given that most feedback remains undisputed), we recognize the need for this recourse in certain situations.

Additionally, our elite freelancers and agencies can seek feedback removal. Similarly, those utilizing our Project Catalog can request to remove one specific feedback each month.

How to Respond to Feedback

Offering a response to feedback allows you to clarify, explain, or address concerns raised by the client. It's essential to note that you have a single chance to reply to each feedback. Once submitted, this response cannot be altered. It may also take up to 24 hours for your reply to appear on your profile.

Steps:

- Log into your Account Dashboard

- Navigate to ORDERS > DISPUTE

- Select the relevant dispute

- In the feedback section, opt for "Reply to this feedback."

- Locate the contract in question and post your response.

How to Initiate a Feedback Dispute

Feedback is subjective and represents the client's viewpoint.

As such, we generally don't modify or probe these comments for accuracy. If a feedback issue arises, your first action should be to discuss it directly with your client. If both sides agree, feedback can be modified within the contract settings.

At HostPro Market, we are committed to upholding our Terms of Service. If you believe a piece of feedback goes against these terms, please get in touch with our Support Team.

To successfully dispute feedback, provide a detailed overview of the contract and a clear statement highlighting how the feedback breaches the HostPro Market's Terms of Service.

Clients may sometimes be less responsive or not communicate promptly. Reasons can range from being preoccupied with multiple projects, facing technical glitches, or personal emergencies. If a client remains unresponsive for a prolonged period, consider the following actions:

1. Pause the Project:

It's prudent to halt the ongoing work until you receive further instructions or feedback. Proceeding without the client's input might lead to misaligned outcomes.

2. Seek Assistance from HostPro Market Support:

In certain situations, requesting our Support Team's intervention to reach out to the client might be beneficial. We're here to facilitate seamless collaborations.

Hourly Contracts:

If you're engaged in an hourly contract and decide to terminate it due to client inactivity, your logged hours will be invoiced as usual. However, anticipate no further payments on the concluded contract. Should a client neglect to compensate you for invoiced hours, rest assured you'll receive compensation if you qualify for HostPro Market's Hourly Protection.

Fixed-Price Contracts:

For fixed-price contracts, terminating the agreement would mean forgoing any funds still in escrow. A more measured approach would be to finalize the current milestone and present the completed work for payment. I

f the client remains inactive post-submission, the funds will be automatically released to you after a 14-day window. Should the client return and decline the submission (and if you're confident that the work aligns with the agreed parameters), you can initiate a dispute.

Remember:

communication is the foundation of any successful collaboration. In the face of challenges, remain professional, patient, and proactive in seeking solutions.

Navigating Disagreements on the HostPro MarketWhile we aspire for harmonious interactions between freelancers and clients, we recognize that conflicts might occasionally arise. It's always best to first seek understanding and resolve issues directly with your client. Yet, when resolutions seem elusive, HostPro Market provides Fixed-Price Protection to assist you. Under this protection, freelancers can initiate disputes in the following situations:

- A project is concluded with a remaining escrow balance.

- Work is delivered, but the client withholds a milestone payment.

Reminder:

Freelancers have a window of 7 days to either accept or contest a client's escrow refund request.

Filing a Dispute for a Concluded Contract:

- Navigate to your 'Work' dashboard and select 'All Contracts.'

- Identify the relevant contract and click on 'View Request.'

- Opt for 'I disagree with this request and wish to raise a dispute.'

- Proceed by outlining the reasons for your disagreement. Elaborate on the work completion status and justify your claim for the payment. This comprehensive account aids the mediation specialist in understanding your stance.

- Review the implications of initiating a dispute, and if you concur, proceed to 'Raise Dispute.

Note:

Dispute notifications can also be accessed via your alerts or chat threads.

Disputing an Ongoing Contract:

- Reach out to HostPro Market Support.

- Detail your claim substantiating the completion of your work and the payment owed. This clarity helps the mediator to gauge your perspective.

- Our support will then create a mediation case for expert review.

Tracking Your Disputes:

- After lodging a dispute, monitor or modify your request by:

- Logging into HostPro Market.

- Navigating to 'My Jobs' and opting for 'All Contracts.'

- Finding the relevant contract and selecting 'View Dispute.'

The Mediation Process:

Disputes under the Fixed-Price Protection undergo a mediation process with a dedicated HostPro Market mediator. This specialist engages with both parties, striving for an amicable resolution, which might span up to three weeks. If a client remains unengaged during this phase, you'll be informed of the dispute's result.

Usually, an agreement is reached. But, if consensus eludes both parties during mediation, the mediator may propose a non-binding solution.

Rejecting this proposition would lead to a 'Notice of Non-Resolution'. As a last resort, you can opt for binding arbitration through a neutral external agency, 'Brief Arbitration Services'. Their decision stands as final.

For an in-depth understanding of the arbitration process or the Fixed-Price Escrow Guidelines, visit our dedicated sections on the platform.

Understanding the Essence

While every freelance gig on HostPro Connect is expected to proceed seamlessly, we acknowledge that discrepancies might arise. When conflicts over work submissions or payments crop up, we encourage freelancers to iron out issues directly with clients. Yet, when dialogue doesn't pan out, there's the Fixed-Price Safeguard at your disposal.

Key Takeaway:

A 7-day window exists for freelancers to respond to any escrow refund proposition made by a client.

What Should You Know?

Closed Contract Dispute Steps:

- Dashboard Access: Navigate to 'Orders.'

- Dispute: Opt for 'Open Dispute,' identify the contract, and hit 'Open Dispute.'

- State Your Case: After choosing 'Open Dispute,' ensure you provide precise details about the nature of your dispute.

- Decision Point: Post reviewing, if in agreement, proceed with the dispute.

Ongoing Contract Disputes:

- Seek Support: Initiate a conversation with HostPro Connect's Help Center.

- Be Explicit: Make sure to detail the exact nature of your grievance.

- Trust The Process: Our team will engage mediation specialists for an objective review.

- Dispute Oversight: You can monitor and edit your claims after submission. Head to 'All Contracts' under 'My Engagements' and pinpoint your contract.

Mediation: The Middle Ground

- The Three-week Journey: HostPro Connect's mediation specialists are seasoned in guiding both parties towards a mutually agreeable solution within 21 days.

- Unresponsive Clients: If a client opts for silence, you will be informed of the subsequent steps.

- The Eventual Step: If an amicable resolution eludes, the mediator might present a non-binding resolution. Rejecting this leads to the final path of 'FinalSay Arbitration Services,' where decisions are conclusive.

For a detailed look into the Fixed-Price Safeguard or insights on arbitration, please visit our platform's designated sections.

The Basics: What's Happening?

If a client feels the invoiced hours for their project from the past week don't align with your delivery, they possess the right to raise a dispute. This action will temporarily halt the contract and restrict the weekly work limit.

Key Takeaway:

Three days. That's the window you have to voice your stance. Ignoring this can result in potentially losing funds that aren't safeguarded by our Hourly Payment Assurance.

Your Options and Steps

Viewing and Addressing the Dispute:

Pathway:

Go to 'My Engagements' > 'All Engagements' and filter using 'Closed Engagements' if necessary.

Locate & Assess:

Identify the job with the disagreement and click 'Review Disagreement'. This section provides comprehensive details about the dispute.

Your Voice:

Accept or decline the dispute. Acceptance results in a fund return to the client. Declining triggers an expert review within a day.

Choosing to Decline:

Examination Phase:

Our team evaluates your work records to ascertain if the contested hours align with ProConnect's Hourly Assurance criteria.

The Outcomes:

If all hours are compliant: Payment proceeds as per the routine.Non-compliant hours get refunded to the client.

Choosing to Accept:

The full disputed amount gets refunded to the client.

Proactive Measures:

Reduce the risk of disagreements. Always ensure you're logging hours for the right client and that your records mirror your work genuinely. At every work week's end, double-check your hours, correcting any mistakes prior to client billing.

For clarity on ProConnect's Hourly Assurance, feel free to dive deeper into our platform's dedicated section.

Navigating to Security Settings:

- Head to Dashboard > Account.

- From the main menu, choose Password & Security.

Why Update?

For optimum account protection, we advocate altering your password and security responses every 90 days. A robust password includes a blend of uppercase, lowercase, numbers, and symbols.

How to Change Your Password:

- Enter your current password.

- Craft a new, strong password.

- Opt for the option "Require all devices to authenticate with the new password".

This action ensures all active sessions get logged out for added safety.

Bonus: Enhancing Your Account's Safety:

- Add a two-layer security mechanism (like two-factor or multi-factor authentication). This provides an additional protective layer for your account.

Click here for a step-by-step guide.

Things to Remember:

- A memorable yet challenging-to-guess security answer is crucial.

- Always keep your password and security responses confidential.

- Never permit anyone else to access your ProConnect account.

- If you've forgotten your credentials, click here to initiate a reset process.

Notice anything suspicious?

Report any potential security breaches here.

Note: Our two-step verification process is continuously evolving to include more authentication methods. The options you witness might differ, but rest assured, we're on the path to making it as seamless as possible for everyone.

For any further questions or assistance, please reach out to our dedicated support team.