How can we help?

CoHostMarket is a global platform, operating in 190 countries, that connects homeowners with service providers who can assist with various aspects of managing short-term rental properties.

Homeowners can search for and hire service providers based on their needs and preferences, including both local and online services. Service providers can offer a range of services, from co-hosting, property management, cleaning, and maintenance to online services such as virtual assistance, SEO for vacation rentals, and online property management.

Our goal is to help homeowners find the best match for their unique needs while empowering service providers to showcase their expertise and grow their businesses.

CoHostMarket is a platform designed to connect service providers with homeowners seeking assistance in managing their short-term rental properties. To get started, you’ll need to create a Service Provider account on CoHostMarket and complete your profile with detailed information about your skills, experience, and the services you offer.

Your profile acts as your online resume, and a well-crafted profile can help you stand out to homeowners searching for property management assistance. Be sure to highlight your expertise, past experiences, and any relevant certifications or qualifications you may have.

Please note that depending on your subscription level, you may not be able to contact homeowners directly or bid on their job offers. Review the available membership plans to determine the best option for your needs and to understand the specific features and limitations associated with each plan.

Once your profile is approved and visible on the platform, homeowners can find and contact you based on their requirements. Maintain an active presence on the platform, regularly update your profile, and respond promptly to inquiries to increase your chances of securing a property management opportunity.

How do I find a house owner if I wish to manage a property

At CoHostMarket, we strive to be an inclusive platform that welcomes service providers of all experience levels and backgrounds. Our platform connects homeowners with a variety of service providers, including property managers, Airbnb co-hosts, virtual assistants, and cleaners, among others.

While having an Airbnb account can be beneficial for some service providers, it is not a requirement to register on our platform. However, if you do have an Airbnb account, we encourage you to add the link to your profile. Additionally, if you have any past reviews as a guest on Airbnb, we can add them to your CoHostMarket profile to help increase your credibility with potential clients.


In short, our only requirement for service providers is to be motivated and reliable. We welcome anyone who is passionate about helping homeowners manage their short-term rentals to join our platform and offer their services.

As a service provider on our marketplace, we understand that receiving payment for your services is essential. That's why we've created a seamless process for service providers to receive their commission-based fee from homeowners, co-hosts, cleaning companies, and virtual assistants.

Once a homeowner has booked an interview with you, you'll have the opportunity to discuss your preferred payout method with them. The payout method will be agreed upon by both you and the homeowner during the interview process. We believe in giving our users the freedom to choose the payment method that works best for them, so long as it has been negotiated and agreed upon by both parties.

To ensure the security of both parties, we have a Milestone/Escrow system in place for all one-time payment services, such as online services or virtual assistant jobs. Once the job has been marked as completed by the homeowner, the payment will be released and credited to your CoHostmarket wallet. From there, you can request a money transfer at any time to your local bank account, Paypal, or Payonner account. Please note that requesting a payout inside the USA or Canada will require filling out a W9 form.

Our aim is to provide you with a straightforward and easy-to-understand process. If you have any further questions or concerns about getting paid as a service provider, please don't hesitate to contact us. We are always here to help you.

 

Yes, you can! However, please note that only our Premium and PRO users are allowed to add custom services to their package.Once you've created your profile, you can add different types of packages to customize your services and make them more attractive to homeowners.

Please note: that all service packages will be validated by our team for legal reasons to protect both parties.

We understand that disputes can be frustrating and we want to do everything we can to help. However, we must remind our users that, as per our privacy policy and terms and conditions, we are not responsible for any disputes that may occur between a homeowner and a service provider outside of our platform. This is because we have no control over these interactions and we cannot verify the authenticity of any agreements made outside of our platform.

We strongly recommend that all interactions and transactions take place on our platform to ensure that they are properly recorded and can be resolved through our dispute system if necessary. In the event that a dispute arises outside of our platform, we regret to inform you that we will not be able to offer any assistance or mediation. Our dispute system is only available for ONE TIME PAYMENT packages that are conducted through our platform.

As a company, we take our users' safety and satisfaction seriously, and we are always here to help with any issues that may arise within our platform. If you have any further questions or concerns, please don't hesitate to contact us.

 

Absolutely. Our platform is open to homeowners of rental homes worldwide and service providers from all countries with no discrimination based on country of origin. However, please note that for security reasons, some countries may not be able to access our platform or book interviews. These countries may include those with a high level of hacking activity or other security concerns.

Currently, we do not allow access to our platform or booking interviews from the following countries:

- North Korea
- Iran
- Syria
- Sudan
- Cuba
- Crimea

Please note that this list is subject to change and is not exhaustive. If you have any questions or concerns regarding access to our platform, please don't hesitate to contact us.

At CoHostMarket, we offer Local Bank Transfer, Paypal, and Payoneer as payout methods for service providers who sell online services through our platform. However, please note that in order to receive a payout using any of these methods, users must first verify their profile and ID and link their bank account or Payoneer account.

It's important to note that service providers who reside in the USA will be required to fill out a W9 form in order to comply with US government law. This is a standard requirement for tax purposes and is necessary to ensure that all payments are processed legally and transparently.

We strive to make the payout process as seamless and secure as possible, and our team is always here to help you with any questions or concerns you may have. If you have any further questions about the payout process, please don't hesitate to contact us.

 

At CoHostMarket, we offer two payment options for service providers:

Percentage-based commission and fixed price. With a percentage-based commission, service providers receive a percentage of the rental income generated by their hosting services. This payment option can be more motivating for service providers who are looking to increase their earnings based on their performance.

On the other hand, fixed price provides greater income stability for co-hosts and makes cost management easier for homeowners to budget. With this option, service providers receive a pre-determined amount of money for their services, regardless of how much rental income is generated.

It's important to note that the payment process for these options differs slightly. With a percentage-based commission, the payment is typically made in cash at the end of each month. However, with fixed price, CoHostMarket handles the payment process directly.

Please keep in mind that CoHostMarket does take a commission fee for One-time payment packages. The amount of commission fee we charge service providers varies depending on their subscription level. Our FREE users are charged a 20% commission fee, while our Premium users are charged a 15% commission fee and our PRO users are charged a 10% commission fee.

We hope this information helps you decide which payment option is right for you. If you have any further questions about our payment process or commission fees, please don't hesitate to contact us. For more information Terms & Condition.

As a service provider on CoHostMarket, you have the freedom to accept or reject any job request from a homeowner that you don't feel comfortable taking on. It's important to communicate with the homeowner and let them know as soon as possible if you are unable to accept their job request. This way, the homeowner can continue their search for a service provider who is available and willing to take on the job. Remember, it's always better to be upfront and honest rather than leaving the homeowner in the dark.

However, it's important to maintain a high response rate by either accepting or rejecting interview requests in a timely manner. At CoHostMarket, we have a response rate system in place for service providers. Repetitive Failure to respond or reject interviews will result in the permanent suspension of your account. This is to ensure that homeowners have access to service providers who are actively looking for work and able to respond to their requests.

If you are unable to respond to interview requests or take on new jobs, you can always set your availability status to "not accepting new jobs" or update your calendar accordingly. This way, homeowners will know that you are not available and can avoid sending you job requests altogether.

At CoHostMarket, we value clear communication between service providers and homeowners. If you have any questions or concerns about job requests or your response rate, please don't hesitate to contact us. We are always here to help you.

As a service provider, there are a couple of ways for you to accept a job request from a homeowner on CoHostMarket. When a homeowner is interested in your services, they may contact you through your inbox or book a direct interview with you. It is important to respond promptly in order to keep your response rate high.

If a homeowner books a direct interview with you, you will have 48 hours to accept or reject the interview request. Accepting an interview request is free and does not obligate you to work for the homeowner. The interview is an opportunity for you to showcase your experience and expertise in short-term rental management.

In addition, as a service provider, you are also allowed to create direct interview offers to homeowners through your inbox. This is a great way to showcase your services and increase your chances of getting hired by homeowners who are looking for the right service provider to manage their property.

The differences between a Free, Premium, and PRO user subscription on CoHostMarket are as follows:


Free Subscription:

- Service providers can sign up and create a profile.
- Providers are listed in search results, allowing only homeowners to contact them.
- Limited access to platform features and coverage.
- 20% commission fee on One-time-Package.
- Add up to 1 location, 1 city and 1 country.
- Basic Coverage Area (30km2).

 

Premium Subscription:

- All the benefits of a Free subscription.
- Ability to bid on job offers posted by homeowners.
- Ability to message homeowners directly.
- Access to more advanced platform features.
- Contact up to 5 homeowners per day.
- Premium & SuperHost badge* (if apply).
- Google map on the profile page.
- Reduced commission fee of 15% on One-time-Package.
- Fast Profile Approval (48 hours).
- Add up to 3 locations, 3 cities and 1 Counrty.
- Premium Coverage Area (40km2).

 

PRO Subscription:

- All the benefits of a Premium subscription.
- Use your company name as Profile name + company logo.
- Contact up to 10 homeowners per day.
- PRO & SuperHost badge* (if apply)
- Reduced commission fee to 10% on One-time-Package.
- Add up to 10 locations, 10 cities and 1 Country
- Premium Coverage Area (40km2).
- Ability to offer custom services to homeowners.

 

Each subscription tier is designed to cater to the varying needs of service providers, allowing them to choose the option that best fits their business goals and level of involvement in the short-term rental industry.

Click here to VIEW OUR SUBSCRIPTION COMPARISON

It’s important to understand that various factors can influence the number of requests you receive from homeowners on CoHostMarket. Here are some possible reasons why you might not be receiving requests, along with suggestions on how to improve your chances of getting contacted by homeowners:

  1. Incomplete or unappealing profile: Your profile serves as your first impression to potential clients. Make sure your profile is complete, well-written, and highlights your skills and experience. Use a professional-looking profile picture and add any relevant certifications or awards.

  2. Lack of reviews: Homeowners often prefer service providers with positive reviews. If you’re new to the platform or don’t have many reviews, consider asking previous clients or colleagues to leave a review for you. As you gain more positive reviews, your profile will become more attractive to homeowners.

  3. Limited service offerings: If you only offer a small range of services, homeowners may not find what they’re looking for. Consider expanding your service offerings to attract a wider range of clients.

  4. Low visibility in search results: Your position in search results can significantly impact the number of requests you receive. To improve your visibility, consider upgrading to a Premium or PRO subscription, which offers benefits like increased coverage area, additional locations, and access to more advanced platform features.

  5. Inactivity or slow response time: Homeowners prefer service providers who are active on the platform and respond quickly to messages. Make sure to log in regularly and respond promptly to any inquiries you receive. Maintaining a high response rate will improve your credibility and increase the likelihood of homeowners contacting you.

  6. High competition: In some areas, there might be high competition among service providers. To stand out from the competition, focus on building a strong profile, offering unique services, and showcasing your expertise.

  7. Pricing: If your prices are significantly higher than those of your competitors, homeowners may be hesitant to contact you. Consider researching the market rates for your services and adjust your pricing accordingly.

  8. Limited marketing efforts: While CoHostMarket provides a platform for connecting service providers and homeowners, it’s still essential to actively promote your services. Share your profile on social media, in local groups, or with your network to increase your chances of being contacted by homeowners.

By addressing these potential issues, you can increase your chances of receiving requests from homeowners on CoHostMarket and grow your business.

By actively implementing these tactics, you can boost your presence, highlight your skills, and establish connections with homeowners in search of expert property management assistance. 

The following are some methods to assist you in engaging with prospective clients:

Create a professional profile: Establish a strong online presence by creating a comprehensive and appealing profile on platforms like CoHostMarket. Highlight your skills, experience, and the services you offer to attract homeowners.

Leverage your personal network: Reach out to friends, family, and acquaintances who may know homeowners in need of property management services. Word-of-mouth recommendations can be powerful in building trust with potential clients.

Engage in community events and meetups: Immerse yourself in local happenings, workshops, or meetups focusing on short-term rentals and property management. These occasions present valuable opportunities for establishing connections with prospective clients while staying updated on the latest sector advancements.

Engage in online communities: Join relevant online forums, social media groups, or community pages dedicated to vacation rentals or property management. Actively participate in discussions, share your expertise, and connect with homeowners.

Offer free consultations or workshops: Conduct informative sessions, webinars, or consultations for homeowners to showcase your expertise and build rapport. This can also help you gain potential clients through referrals.

Partner with local businesses: Collaborate with real estate agents, local businesses, or other service providers who may have contact with homeowners interested in renting out their properties. These partnerships can generate leads and expand your network.

Utilize search engine optimization (SEO): Optimize your online presence by incorporating relevant keywords and phrases in your website or blog content. This will help homeowners searching for property management services to find you more easily.

Advertise your services: Invest in online and offline advertising to reach a wider audience. Utilize social media ads, Google AdWords, or local print media to promote your property management or cleaning services in your local area or as a Virtual Assistant

As a co-host, property manager or cleaning services company, it can be tough to discover homeowners who need your services, but with determination and the correct strategy, you can create a thriving portfolio. Utilizing a blend of networking, promotion, and displaying your proficiency will help draw in homeowners and expand your business.

ID verification during the profile creation process is essential for several reasons:

Security and Trust: Verifying your identification helps us ensure that you are who you claim to be, which creates a safer platform for both service providers and homeowners. Building trust is crucial in fostering a reliable and secure environment for all users.

Authenticity: ID verification is a way to confirm that the information provided by service providers is genuine, promoting authenticity and transparency within the platform.

Protecting Homeowners: By verifying the identity of service providers, we can provide homeowners with a higher level of confidence and security when choosing someone to manage their property.

Compliance with Regulations: ID verification helps us comply with relevant regulations and industry standards, ensuring that our platform maintains a high level of integrity and adheres to best practices.

Preventing Fraud and Misuse: Verifying user identities helps us detect and prevent fraudulent activities or misuse of the platform, maintaining the safety and well-being of all users.

In summary, ID verification during profile creation is a vital step in maintaining the security, trust, and authenticity of our platform. It helps protect homeowners, service providers, and the platform itself from potential risks and fraudulent activities.

Yes, it's entirely possible to manage a property remotely, whether it's located in a different city, state, or even another country.

With advancements in technology and communication tools, virtual property management has become increasingly accessible and efficient for both homeowners and property managers.

As a Virtual Airbnb Co-host or Virtual Assistant, you can provide a wide range of services to homeowners, such as:

Listing optimization: Create and update property listings with high-quality photos, engaging descriptions, and competitive pricing.

Guest communication: Promptly respond to inquiries, answer questions, and provide excellent customer service.

Booking management: Keep track of reservations, update availability calendars, and process cancellations or modifications.

Review management: Encourage guest reviews and respond to feedback in a professional manner.

As a Virtual Airbnb Co-host or Virtual Assistant utilizing our platform, you have the ability to effectively oversee properties, no matter where they are located.

This allows you to give crucial assistance to property owners, contributing to their success in the bustling vacation rental marketplace.

Choosing the right subscription plan depends on your experience level, business size, and competition in your area. We offer a range of subscription plans designed to cater to various needs:

Free Subscription: Ideal for individuals new to short-term rental management or service providers in areas with low competition. This plan offers a great starting point for those looking to take their first steps in the co-host or short-term rental online management world.

Premium Plan: Recommended for property management companies, co-hosting businesses, cleaning companies, or Airbnb consultants seeking enhanced visibility on the platform. This plan offers increased exposure compared to the Free Subscription, helping you reach more potential clients.

PRO Plan: The best option for those serious about co-hosting and looking to maximize their visibility on the platform. With the PRO package, you'll enjoy top-tier search rankings, additional features, and the best chances of attracting clients in the competitive short-term rental market.

By selecting the most suitable plan for your needs, you can effectively promote your short-term rental services on CohostMarket.com and connect with the right clients to grow your business.

Because we’re not the ones officially hiring you, its important that you do your own research on the regulations/requirements of your city. We are not responsible.

  1. Basic user can go up to 20km / Miles per location
  2. Premium can go up to 30km / Up to 5 Location
  3. PRO can go up to 50km / Up to 10 Location

 

This means that your account is still under review and awaiting approval. You can see our subscriptions page here to better understand the timeframe for approving a profile. If you haven’t yet verified your email or selected 1 or more “packages” then your account will continue to show “status pending” as these are 2 requirements needed to approve a profile.

 

Also keep in mind that your profile will show “Status Pending” if you have used a business name as your username and not paid for our PRO subscription as Basic and Premium members cannot do this.

There's many reasons that factor into not being contacted by a homeowner.

 

Think of your profile like a CV or Resume, you want it to be well written and reflect your experience, current services. Many of our homeowners also feel safer contacting a service provider that's fully verified vs only having a verified email.

If you have a paid subscription and still find it difficult to find work you-set up a phone call with our experienced sales team for tips and tricks. 

 

 You not forget to check our blog for usuful information: 

Tips: How to Market Your Co-Host Profile Effectively

You can select your subscription after registering as a service provider. Just make sure you’re logged into your account-select profile then under personal info you’ll see “Membership” here you can select which one works best for you or your company.

To Accept or Decline an interview from a Homeowner you must login to your CohostMarket Account and go to the “Manage Interviews” tab.

 

From here you can see the interview status/view message. Please note that you have only 48hrs to accept or decline before it expires. We expect our service providers to respond to these interview requests quickly. 

Here some of the most common reason why you can verify your phone number:

 

  1. Can the phone number you provided receive SMS?
  2. Did you try verifying with a phone call request instead of an SMS?
  3. Make sure you have selected the correct country code that's connected to your SIM card

We only refund a Paid subscription if the account is still pending approval, if your profile has already been approved by our verification team then a refund is not granted. Please review our Terms and Conditions.

There's several reasons you might not have verified your email address/ selected packages yet to trigger our system to verify your profile.

 

Another reason could be that the I.D you provided doesn’t match the name on the service provider account or you haven’t sent in the correct government I.D-Passport or Government I.D such as Drivers License. 

If the main account owner is under a different name, then you won’t be granted a Superhost badge. The Superhost Bagde is given to users whose own profile shows a superhost status and it matches with the name on your Cohost Market account.

Premium members can have their profiles reviewed every 30 days

Pro members can have their profiles reviewed every 60 days

Basic members can have their profiles reviewed every 90 days


This is beneficial because your Airbnb profile may have more reviews or you recently got superhost status, thus you’ll get a badge if you’re a paid member.

If you’re a cleaning company you’ll want to register as a service provider then create packages tailored to the work you offer. You can check our subscriptions here to see if you prefer our basic membership or a paid version that does allow you to contact homeowners directly.

Your response rate is gaged on how quickly your reply to homeowners messages and if you decline multiple interview requests. We strongly urge our service providers to “deactivate” their accounts if they are currently unavailable to accept more jobs as this will keep your account from having a lower response rate.

Here our Youtube Video Tutorial explaining the step by step to find your Airbnb Profile URL

To find your Airbnb profile URL, you'll need to log in to your Airbnb account. Once you're logged in, click on the "Hosting" tab located in the top navigation menu. Then, click on your profile picture in the top right corner of the screen, and select "Profile" from the dropdown menu.

Scroll down to the bottom of your profile page, and you'll see your unique Airbnb profile URL. It should be in the format of https://airbnb.com/users/show/xxxxxxxxx, with "xxxxxxxxx" being a unique code assigned to your profile.

Make sure that the profile name on your Airbnb account matches the name on your Cohostmarket account, as only profiles with the same name will be accepted. Copy and paste your Airbnb profile URL into the form as required, and you're all set!

Our Add-ons are intended for service providers who offer their services in multiple locations. For instance our PRO membership only allows you to ADD up to 10 locations, but what if you or your company are actually present in 15 locations.

Another example is a Virtual Assistant who wants to appear in the entire USA or Spain to increase their chances of being hired, you can do that. 

This means that the service provider must set up a One time payment option for a package. The homeowner can buy that package instantly then the payment is held in “escrow” until the homeowner has marked the project has been completed.

 

Once the homeowner has done this the money is transferred to the service provider's wallet and they can request a payout at any time (minus 10% commission fee). If the homeowner is not satisfied with the completed project then the homeowner can cancel and open a ticket in reference to the dispute.

 

In that case, the money wouldn’t be transferred to the service provider yet.

 Login to your CohostMarket account and you’ll see the dashboard display with multiple tabs. Select the “Account” tab then select deactivate account.