CoHostMarket is a global platform, operating in 190 countries, that connects homeowners with service providers who can assist with various aspects of managing short-term rental properties.

Homeowners can search for and hire service providers based on their needs and preferences, including both local and online services. Service providers can offer a range of services, from co-hosting, property management, cleaning, and maintenance to online services such as virtual assistance, SEO for vacation rentals, and online property management.

Our goal is to help homeowners find the best match for their unique needs while empowering service providers to showcase their expertise and grow their businesses.

CoHostMarket is a platform designed to connect service providers with homeowners seeking assistance in managing their short-term rental properties. To get started, you’ll need to create a Service Provider account on CoHostMarket and complete your profile with detailed information about your skills, experience, and the services you offer.

Your profile acts as your online resume, and a well-crafted profile can help you stand out to homeowners searching for property management assistance. Be sure to highlight your expertise, past experiences, and any relevant certifications or qualifications you may have.

Please note that depending on your subscription level, you may not be able to contact homeowners directly or bid on their job offers. Review the available membership plans to determine the best option for your needs and to understand the specific features and limitations associated with each plan.

Once your profile is approved and visible on the platform, homeowners can find and contact you based on their requirements. Maintain an active presence on the platform, regularly update your profile, and respond promptly to inquiries to increase your chances of securing a property management opportunity.

At CoHostMarket, we strive to be an inclusive platform that welcomes service providers of all experience levels and backgrounds. Our platform connects homeowners with a variety of service providers, including property managers, Airbnb co-hosts, virtual assistants, and cleaners, among others.

While having an Airbnb account can be beneficial for some service providers, it is not a requirement to register on our platform. However, if you do have an Airbnb account, we encourage you to add the link to your profile. Additionally, if you have any past reviews as a guest on Airbnb, we can add them to your CoHostMarket profile to help increase your credibility with potential clients.

In short, our only requirement for service providers is to be motivated and reliable. We welcome anyone who is passionate about helping homeowners manage their short-term rentals to join our platform and offer their services.

As a service provider on our marketplace, we understand that receiving payment for your services is essential. That's why we've created a seamless process for service providers to receive their commission-based fee from homeowners, co-hosts, cleaning companies, and virtual assistants.

Once a homeowner has booked an interview with you, you'll have the opportunity to discuss your preferred payout method with them. The payout method will be agreed upon by both you and the homeowner during the interview process. We believe in giving our users the freedom to choose the payment method that works best for them, so long as it has been negotiated and agreed upon by both parties.

To ensure the security of both parties, we have a Milestone/Escrow system in place for all one-time payment services, such as online services or virtual assistant jobs. Once the job has been marked as completed by the homeowner, the payment will be released and credited to your CoHostmarket wallet. From there, you can request a money transfer at any time to your local bank account, Paypal, or Payonner account. Please note that requesting a payout inside the USA or Canada will require filling out a W9 form.

Our aim is to provide you with a straightforward and easy-to-understand process. If you have any further questions or concerns about getting paid as a service provider, please don't hesitate to contact us. We are always here to help you.

Yes, you can! However, please note that only our Premium and PRO users are allowed to add custom services to their package.Once you've created your profile, you can add different types of packages to customize your services and make them more attractive to homeowners.

Please note: that all service packages will be validated by our team for legal reasons to protect both parties.

We understand that disputes can be frustrating and we want to do everything we can to help. However, we must remind our users that, as per our privacy policy and terms and conditions, we are not responsible for any disputes that may occur between a homeowner and a service provider outside of our platform. This is because we have no control over these interactions and we cannot verify the authenticity of any agreements made outside of our platform.

We strongly recommend that all interactions and transactions take place on our platform to ensure that they are properly recorded and can be resolved through our dispute system if necessary. In the event that a dispute arises outside of our platform, we regret to inform you that we will not be able to offer any assistance or mediation. Our dispute system is only available for ONE TIME PAYMENT packages that are conducted through our platform.

As a company, we take our users' safety and satisfaction seriously, and we are always here to help with any issues that may arise within our platform. If you have any further questions or concerns, please don't hesitate to contact us.

Absolutely!

Our platform warmly welcomes rental property owners and service providers from all corners of the globe, with no discrimination based on nationality. However, for security purposes, we may restrict access or booking interviews for certain countries with heightened security risks or notable hacking activity.

As of now, we have restricted access to our platform from the following countries:

- North Korea
- Iran
- Syria
- Sudan
- Cuba
- Crimea

Please be aware that this list may change over time and is not all-inclusive.

If you have any inquiries or concerns regarding access to our platform, please don't hesitate to reach out to us. We're always here to help you navigate the world of online marketplace services while maintaining a safe and secure environment for all users.

At CoHostMarket, we prioritize providing our service providers with a seamless and secure payment experience. We currently offer Local Bank Transfer, PayPal, and Payoneer as payout options for those selling services on our platform. To receive payouts through any of these methods, users must first verify their profile and ID, then link their bank account or Payoneer account.

For service providers based in the USA, completing a W9 form is mandatory to comply with US government regulations for tax purposes. This ensures all payments are processed legally and transparently.

Our team is dedicated to making the payout process smooth and safe, always available to address any questions or concerns you may have. If you need further clarification about the payout process or commission fees, please don't hesitate to reach out to us.

At CoHostMarket, we offer two payment options for service providers, each with its own commission fee structure: One-Time Payment and Percentage-Based Commission.

One-Time Payment Option:

This option is typically used for services such as virtual assistant services, online consultations, listing creation, and optimization. CoHostMarket charges a commission fee for these services based on the service provider's subscription level:

FREE users: 20% commission fee

Premium users: 15% commission fee

PRO users: 10% commission fee

Percentage-Based Commission Option: This option is generally applied to local or full property management services. The commission fee, in this case, is a percentage of the rental income generated by the service provider's performance.

The exact percentage and payment terms are agreed upon between the homeowner and the service provider. Payments for this option are made directly by the homeowner to the service provider, usually on a monthly basis.
We hope this information clarifies the commission fee structures for both payment options available at CoHostMarket.

If you have any further questions about our payment processes or commission fees, please don't hesitate to contact us. For more information, refer to our Terms & Condition.

As a service provider on CoHostMarket, you have the freedom to accept or reject any job request from a homeowner that you don't feel comfortable taking on. It's important to communicate with the homeowner and let them know as soon as possible if you are unable to accept their job request. This way, the homeowner can continue their search for a service provider who is available and willing to take on the job. Remember, it's always better to be upfront and honest rather than leaving the homeowner in the dark.

However, it's important to maintain a high response rate by either accepting or rejecting interview requests in a timely manner. At CoHostMarket, we have a response rate system in place for service providers. Repetitive Failure to respond or reject interviews will result in the permanent suspension of your account. This is to ensure that homeowners have access to service providers who are actively looking for work and able to respond to their requests.

If you are unable to respond to interview requests or take on new jobs, you can always set your availability status to "not accepting new jobs" or update your calendar accordingly. This way, homeowners will know that you are not available and can avoid sending you job requests altogether.

At CoHostMarket, we value clear communication between service providers and homeowners. If you have any questions or concerns about job requests or your response rate, please don't hesitate to contact us. We are always here to help you.

As a service provider, there are a couple of ways for you to accept a job request from a homeowner on CoHostMarket. When a homeowner is interested in your services, they may contact you through your inbox or book a direct interview with you. It is important to respond promptly in order to keep your response rate high.

If a homeowner books a direct interview with you, you will have 48 hours to accept or reject the interview request. Accepting an interview request is free and does not obligate you to work for the homeowner. The interview is an opportunity for you to showcase your experience and expertise in short-term rental management.

In addition, as a service provider, you are also allowed to create direct interview offers to homeowners through your inbox. This is a great way to showcase your services and increase your chances of getting hired by homeowners who are looking for the right service provider to manage their property.

The differences between a Free, Premium, and PRO user subscription on CoHostMarket are as follows:

Free Subscription:

- Service providers can sign up and create a profile.
- Providers are listed in search results, allowing only homeowners to contact them.
- Limited access to platform features and coverage.
- 20% commission fee on One-time-Package.
- Add up to 1 location, 1 city and 1 country.
- Basic Coverage Area (30km2).

Premium Subscription:

- All the benefits of a Free subscription.
- Ability to bid on job offers posted by homeowners.
- Ability to message homeowners directly.
- Access to more advanced platform features.
- Contact up to 5 homeowners per day.
- Premium & SuperHost badge* (if apply).
- Google map on the profile page.
- Reduced commission fee of 15% on One-time-Package.
- Fast Profile Approval (48 hours).
- Add up to 3 locations, 3 cities and 1 Counrty.
- Premium Coverage Area (40km2).

PRO Subscription:

- All the benefits of a Premium subscription.
- Use your company name as Profile name + company logo.
- Contact up to 10 homeowners per day.
- PRO & SuperHost badge* (if apply)
- Reduced commission fee to 10% on One-time-Package.
- Add up to 10 locations, 10 cities and 1 Country
- Premium Coverage Area (40km2).
- Ability to offer custom services to homeowners.

Each subscription tier is designed to cater to the varying needs of service providers, allowing them to choose the option that best fits their business goals and level of involvement in the short-term rental industry.

Click here to VIEW OUR SUBSCRIPTION COMPARISON

It’s important to understand that various factors can influence the number of requests you receive from homeowners on CoHostMarket. Here are some possible reasons why you might not be receiving requests, along with suggestions on how to improve your chances of getting contacted by homeowners:

Tips: How to Market Your Co-Host Profile Effectively

1. Incomplete or unappealing profile: Your profile serves as your first impression to potential clients. Make sure your profile is complete, well-written, and highlights your skills and experience. Use a professional-looking profile picture and add any relevant certifications or awards.

2. Lack of reviews: Homeowners often prefer service providers with positive reviews. If you’re new to the platform or don’t have many reviews, consider asking previous clients or colleagues to leave a review for you. As you gain more positive reviews, your profile will become more attractive to homeowners.

3. Limited service offerings: If you only offer a small range of services, homeowners may not find what they’re looking for. Consider expanding your service offerings to attract a wider range of clients.

4. Low visibility in search results: Your position in search results can significantly impact the number of requests you receive. To improve your visibility, consider upgrading to a Premium or PRO subscription, which offers benefits like increased coverage area, additional locations, and access to more advanced platform features.

5. Inactivity or slow response time: Homeowners prefer service providers who are active on the platform and respond quickly to messages. Make sure to log in regularly and respond promptly to any inquiries you receive. Maintaining a high response rate will improve your credibility and increase the likelihood of homeowners contacting you.

6. High competition: In some areas, there might be high competition among service providers. To stand out from the competition, focus on building a strong profile, offering unique services, and showcasing your expertise.

7. Pricing: If your prices are significantly higher than those of your competitors, homeowners may be hesitant to contact you. Consider researching the market rates for your services and adjust your pricing accordingly.

8. Limited marketing efforts: While CoHostMarket provides a platform for connecting service providers and homeowners, it’s still essential to actively promote your services. Share your profile on social media, in local groups, or with your network to increase your chances of being contacted by homeowners.

By addressing these potential issues, you can increase your chances of receiving requests from homeowners on CoHostMarket and grow your business.

By actively implementing these tactics, you can boost your presence, highlight your skills, and establish connections with homeowners in search of expert property management assistance. 

The following are some methods to assist you in engaging with prospective clients:

Create a professional profile: Establish a strong online presence by creating a comprehensive and appealing profile on platforms like CoHostMarket. Highlight your skills, experience, and the services you offer to attract homeowners.

Leverage your personal network: Reach out to friends, family, and acquaintances who may know homeowners in need of property management services. Word-of-mouth recommendations can be powerful in building trust with potential clients.

Engage in community events and meetups: Immerse yourself in local happenings, workshops, or meetups focusing on short-term rentals and property management. These occasions present valuable opportunities for establishing connections with prospective clients while staying updated on the latest sector advancements.

Engage in online communities: Join relevant online forums, social media groups, or community pages dedicated to vacation rentals or property management. Actively participate in discussions, share your expertise, and connect with homeowners.

Offer free consultations or workshops: Conduct informative sessions, webinars, or consultations for homeowners to showcase your expertise and build rapport. This can also help you gain potential clients through referrals.

Partner with local businesses: Collaborate with real estate agents, local businesses, or other service providers who may have contact with homeowners interested in renting out their properties. These partnerships can generate leads and expand your network.

Utilize search engine optimization (SEO): Optimize your online presence by incorporating relevant keywords and phrases in your website or blog content. This will help homeowners searching for property management services to find you more easily.

Advertise your services: Invest in online and offline advertising to reach a wider audience. Utilize social media ads, Google AdWords, or local print media to promote your property management or cleaning services in your local area or as a Virtual Assistant

As a co-host, property manager or cleaning services company, it can be tough to discover homeowners who need your services, but with determination and the correct strategy, you can create a thriving portfolio. Utilizing a blend of networking, promotion, and displaying your proficiency will help draw in homeowners and expand your business.

ID verification during the profile creation process is essential for several reasons:

Security and Trust: Verifying your identification helps us ensure that you are who you claim to be, which creates a safer platform for both service providers and homeowners. Building trust is crucial in fostering a reliable and secure environment for all users.

Authenticity: ID verification is a way to confirm that the information provided by service providers is genuine, promoting authenticity and transparency within the platform.

Protecting Homeowners: By verifying the identity of service providers, we can provide homeowners with a higher level of confidence and security when choosing someone to manage their property.

Compliance with Regulations: ID verification helps us comply with relevant regulations and industry standards, ensuring that our platform maintains a high level of integrity and adheres to best practices.

Preventing Fraud and Misuse: Verifying user identities helps us detect and prevent fraudulent activities or misuse of the platform, maintaining the safety and well-being of all users.

In summary, ID verification during profile creation is a vital step in maintaining the security, trust, and authenticity of our platform. It helps protect homeowners, service providers, and the platform itself from potential risks and fraudulent activities.

Yes, it's entirely possible to manage a property remotely, whether it's located in a different city, state, or even another country.

With advancements in technology and communication tools, virtual property management has become increasingly accessible and efficient for both homeowners and property managers.

As a Virtual Airbnb Co-host or Virtual Assistant, you can provide a wide range of services to homeowners, such as:

Listing optimization: Create and update property listings with high-quality photos, engaging descriptions, and competitive pricing.

Guest communication: Promptly respond to inquiries, answer questions, and provide excellent customer service.

Booking management: Keep track of reservations, update availability calendars, and process cancellations or modifications.

Review management: Encourage guest reviews and respond to feedback in a professional manner.

As a Virtual Airbnb Co-host or Virtual Assistant utilizing our platform, you have the ability to effectively oversee properties, no matter where they are located.

This allows you to give crucial assistance to property owners, contributing to their success in the bustling vacation rental marketplace.

Choosing the right subscription plan depends on your experience level, business size, and competition in your area. We offer a range of subscription plans designed to cater to various needs:

Free Subscription: Ideal for individuals new to short-term rental management or service providers in areas with low competition. This plan offers a great starting point for those looking to take their first steps in the co-host or short-term rental online management world.

Premium Plan: Recommended for property management companies, co-hosting businesses, cleaning companies, or Airbnb consultants seeking enhanced visibility on the platform. This plan offers increased exposure compared to the Free Subscription, helping you reach more potential clients.

PRO Plan: The best option for those serious about co-hosting and looking to maximize their visibility on the platform. With the PRO package, you'll enjoy top-tier search rankings, additional features, and the best chances of attracting clients in the competitive short-term rental market.

By selecting the most suitable plan for your needs, you can effectively promote your short-term rental services on CohostMarket.com and connect with the right clients to grow your business.

The requirements for becoming a co-host or property manager vary depending on the jurisdiction and local regulations. As we are not directly involved in the hiring process, it's essential for you to research and understand the specific rules and regulations in your city or region.

Some areas may require a real estate license or a property management certificate, while others may have different licensing requirements or none at all. It is crucial to ensure you are in compliance with all applicable laws and regulations before offering your services as a co-host or property manager.

Please note that we cannot be held responsible for any non-compliance issues you may encounter. We strongly recommend that you consult with a legal advisor or local authorities to determine the necessary certifications and licenses for your particular situation. By staying informed and following the proper guidelines, you can confidently offer your services as a co-host or property manager in your area.

The "Status Pending" status on your profile indicates that your account is still under review and is awaiting approval. There are several factors that might be contributing to this status:

Timeframe for approval: It may take some time for our team to review and approve your profile. You can visit our subscriptions page here to better understand the expected timeframes for profile approvals.

Email Verification: If you haven't yet verified your email address, your account will continue to show "Status Pending." Make sure to check your inbox (including spam/junk folders) for the verification email and follow the instructions provided to complete the process.

Unique Profile Description: Your profile description should be 100% unique and accurately represent your skills and services. Copying and pasting text from other sources or using generic descriptions may result in your profile remaining "Status Pending."

Package Selection: Choosing at least one package is necessary for account approval. If you haven't selected a package yet, your profile will remain in "Status Pending." Please review our available packages and select the one(s) that best suit your needs.

Professional Profile Image: Make sure you have uploaded a high-quality, professional-looking profile image. Profiles with inappropriate or low-quality images may not be approved.

Business Name as Username: If you have used a business name as your username or package name and have not paid for our Pro subscription, your profile will show "Status Pending." Using a business name as a username or package name is only allowed for Pro subscribers. Basic and Premium members must use a personal name.

If you want to use a business name, or Company logo, you need to upgrade to our Pro subscription.

Please ensure that you have met all these requirements for your account to be approved. If you have any further questions or need assistance, feel free to reach out to our support team.

You can select your subscription after registering as a service provider. Just make sure you’re logged into your account-select profile then under personal info you’ll see “Membership” here you can select which one works best for you or your company.

To Accept or Decline an interview from a Homeowner you must login to your CohostMarket Account and go to the “Manage Interviews” tab.

From here you can see the interview status/view message. Please note that you have only 48hrs to accept or decline before it expires. We expect our service providers to respond to these interview requests quickly. 

There might be a few reasons why you're having trouble verifying your phone number. Let's explore some common issues and solutions:

SMS Receiving Capability: Ensure that the phone number you provided is capable of receiving SMS messages. Some landlines or numbers with restricted SMS functionality may not be suitable for this verification process.

Phone Call Verification: If you're not receiving the verification code via SMS, try opting for a phone call request instead. The system will call your number and provide the verification code verbally.

Correct Country Code: Double-check that you have selected the appropriate country code corresponding to your SIM card. An incorrect country code may result in a failed verification attempt.

If you've tried all of these suggestions and are still experiencing difficulties verifying your phone number, please don't hesitate to contact our support team.

In cases where the automated verification process is unsuccessful, we can assist you by manually verifying your phone number, ensuring your account is properly set up and secure.

Eligibility for a refund on paid subscriptions depends on the status of your account.

If your subscription is still pending approval and your profile hasn't been approved by our team, a refund may be possible. However, once your profile has been reviewed and approved by our team, refunds are typically not granted.

It's important to note that our verification process for Premium and Pro subscribers is prioritized, which includes tasks such as verifying profile IDs and populating location coverage using Google Maps.

Before subscribing to a paid membership, we encourage users to review our FAQ and Terms of Service to understand our policies and procedures. In case of a dispute, please contact us for assistance in resolving the issue.

By subscribing to our services, users agree to engage in dispute resolution efforts with us before pursuing other options. Failure to contact us and attempt dispute resolution will be considered a breach of our Agreement.

For more information about our refund policy and dispute resolution process, please refer to our Terms and Conditions.

There could be several reasons for the delay in verifying your ID. One common reason is that we receive a large number of ID verification requests from free users registering on our platform.

Due to the volume of requests, it may take up to 30 days for free users to have their ID approved.

To expedite the ID verification process, you can consider upgrading to a Premium or PRO subscription. Premium users typically have their IDs approved within 48 hours, while PRO users can expect approval within 24 hours.

In addition to upgrading your subscription, we recommend uploading a high-quality, unobscured image of your ID to facilitate the approval process. The ID you provide must be valid, unexpired, and clearly display your name, which should match the name on your service provider account. Acceptable forms of government ID include passports and driver's licenses.

If your ID has not been verified yet, it could also be due to the following reasons:

- You haven't verified your email address, which is required to trigger our system to verify your profile.

- The ID you provided doesn't match the name on your service provider account.

- You haven't submitted the correct form of government ID, such as a passport or driver's license.

- The image quality of the ID is not clear enough to pass our verification system.

- The ID you provided is expired.

By ensuring that you've completed the necessary steps and provided the appropriate documentation, you can help speed up the verification process.

There could be several reasons why your Superhost badge is not appearing on your profile. One possibility is that your account was not under Superhost status at the time of your profile verification. If you have gained Superhost status since then, you can request a profile update to trigger a review of your Airbnb rating and Superhost status.

It's important to note that only Premium and Pro subscribers are allowed to promote their Airbnb Superhost status on their profile. Free users are not allowed to display their Superhost badge. Our free subscription is designed for users who are just getting started in short-term rental and may have little or no experience.

If you have a Superhost status on your Airbnb profile, we strongly recommend upgrading to at least a Premium or Pro subscription to be able to show your Superhost badge.

To request a profile update, simply log in to your account dashboard and locate the "Request Profile Update" option on the left menu. After requesting an update, our team will manually review your profile and update it as needed, including your Airbnb rating and Superhost status, as well as your package, location, and profile verifications.

A Profile Review request is a feature offered by CohostMarket that allows members to update their CohostMarket profiles with their latest Airbnb reviews, ratings, or changes in Superhost status. This feature ensures that your CohostMarket profile stays up-to-date and accurately reflects your current hosting performance, making it easier for potential clients to evaluate your services.

The frequency at which you can request a Profile Review depends on your membership tier:

Premium members can request a Profile Review every 30 days.
Pro members can request a Profile Review every 60 days.
Basic members can request a Profile Review every 90 days.

Updating your profile regularly with your latest Airbnb reviews or changes in Superhost status is essential for showcasing your achievements and attracting new clients. Paid members who achieve Superhost status will also receive a badge on their CohostMarket profile, further enhancing their credibility as a top-notch service provider on our platform.

Yes, cleaning companies that provide services for short-term rental properties are welcome to register on the CohostMarket platform. By signing up as a Service Provider, you can create a profile showcasing your expertise and the cleaning services you offer, such as:

- Standard cleaning services
- Deep cleaning services
- Turnover cleaning services
- Laundry and linen services
- Eco-friendly or green cleaning services
- Post-construction or renovation cleaning services

This will enable property owners and co-hosts to find and connect with you for their cleaning needs.

To register, simply follow these steps:

- Visit the CohostMarket website and click on "Sign Up."
- Choose the "Service Provider" option during registration.
- Fill out the required details, including your company name, contact information, and a description of the cleaning services you provide.
- Once your account is set up, you can create packages tailored to your specific cleaning services, making it easier for potential clients to understand your offerings.

For increased visibility and added benefits, you may also consider opting for one of our paid subscription plans. These plans can provide additional features, such as the ability to contact homeowners directly, which can help grow your cleaning business within the short-term rental market.

Your response rate on the CohostMarket platform is determined by how promptly you reply to messages from homeowners and whether you accept or decline interview requests. A low response rate can negatively affect your visibility and credibility on the platform.

To improve your response rate, follow these tips:

1. - Respond to homeowner messages and interview requests as quickly as possible. The faster you reply, the better your response rate and response time will be.

1. - If you are unavailable to accept more jobs, consider "deactivating" your account temporarily. This will prevent your response rate from being negatively impacted by missed interview requests or unanswered messages.

1. - Make it a habit to check your CHM account regularly for any new messages or interview requests. Staying engaged with the platform will help you maintain a high response rate.

Please note that our system automatically suspends service providers with a response rate of 50% or lower. Consistently failing to respond to interview requests within the allowed period of time will result in the automatic suspension of your account.

By actively managing your account and promptly responding to communication, you can maintain a high response rate and avoid suspension.

To locate your Airbnb profile URL we have a helpful YouTube Video Tutorial that provides a visual guide for the process, or follow this simple step.

• - Sign in to your Airbnb account.
• - Click on the "Hosting" tab in the top navigation menu.
• - Click on your profile picture located in the upper right corner of the screen.
• - Select "Profile" from the dropdown menu.

Once you've accessed your profile, scroll to the bottom of the page to find your unique Airbnb profile URL.

It will appear in the format: https://www.airbnb.com/users/show/68351076, where "68351076" represents a unique code assigned to your profile.

To ensure seamless integration with Cohostmarket, verify that the profile name on your Airbnb account matches the name on your Cohostmarket account. We only accept profiles with identical names.

Finally, copy your Airbnb profile URL and paste it into the designated form on our platform. Congratulations, you're all set!

Our marketplace offers a range of Add-Ons tailored specifically for service providers, helping to enhance their profiles and boost their visibility to potential clients.

Here is a comprehensive list of our current service provider-exclusive Add-Ons:

Additional Location (Individual or Multiple): For service providers who operate in multiple locations, this Add-On allows the expansion of the service area by adding extra locations beyond the limit set by the membership plan. 

VIP Virtual Assistant: Exclusively designed for service providers, this Add-On boosts profile visibility for an entire year, featuring a VIP badge on the profile. With this feature, service providers' profiles will appear above Premium and Free users for all online services, increasing the likelihood of being hired.

Google Map to Your Profile: This Add-On, available only for Free service providers, enables a Google Map to be displayed on the profile, showcasing the coverage radius to homeowners. This visual representation of the service area helps potential clients understand the extent of the services offered.

Please note that all Add-Ons are available for a 1-year subscription only. Subscriptions will automatically renew after the date of the initial subscription.

By utilizing these service provider-exclusive Add-Ons, professionals can further customize their presence on our marketplace, ensuring their services reach a wider audience and enhancing their opportunities for success. 

Our marketplace offers two distinct pricing options for service providers to better cater to their unique preferences and business models: the One-Time Package and the Commission per Booking Fee. Here, we will explain the differences between the two.

One-Time Package: This option involves a single, upfront payment that covers a specific set of services offered by the service provider, such as virtual assistance or one-time job assignments. Clients opting for this package will pay a one-time fee, granting them access to the agreed-upon services without any additional charges or commission fees.

This pricing model may be more suitable for clients who prefer a clear, fixed cost for the services they require. Payments are held with our escrow system and will be released once the order has been marked as completed by the buyer.

Commission per Booking Fee: In contrast, the Commission per Booking Fee is a pay-as-you-go model where the service provider receives a percentage of the revenue generated from each booking they facilitate. This pricing structure allows for more flexibility, as the service provider's earnings are directly tied to the number of bookings they secure.

Clients who prefer a performance-based pricing model may find this option more appealing. Choosing this option will allow homeowners to access your contact information.

By offering both the One-Time Package and Commission per Booking Fee options, our marketplace aims to accommodate the varying needs and preferences of our clients, ensuring a seamless and mutually beneficial experience for both service providers and customers.

To cancel your CohostMarket account, log in and access your dashboard. Click the "Account" tab, then select "Deactivate Account."Keep in mind that you can recover your account within 1 week of deactivation; after this period, restoration is not possible.

Cohostmarket is dedicated to providing a professional and reputable online marketplace for all users. We have established specific guidelines to ensure a consistent experience across our platform.

For FREE and PREMIUM subscribers, advertising your company name within your profile, package name, or profile image is not allowed. Additionally, users of all subscription levels (FREE, PREMIUM, or PRO) are prohibited from displaying their website URL, full name, or contact information on their profiles.

However, PRO USERS have the option to promote their company by using their company name as their profile name and displaying their company logo as their profile image, showcasing their local or online business and add they company name as Package Name. 

Please be aware that any violations of these guidelines, as outlined in our Terms of service, may result in account suspension or other actions deemed necessary by our team.

The terminology you use to describe your services as a service provider is essential to ensure compliance with local laws and regulations. If you are not licensed as a property manager, we recommend using the terms "Co-Host" or "Airbnb Co-Host" rather than "Property Manager" or "Property Management Package" when promoting your services.

In some jurisdictions, using the title "Property Manager" may require specific licensing or certification, and using the term without the proper credentials could lead to legal consequences.

By using the terms "Co-Host" or "Airbnb Co-Host," you can accurately describe the services you offer without misrepresenting your qualifications or violating any regulations.

Always research and understand the specific rules and requirements in your city or region to ensure you are in compliance with all applicable laws. Consulting with a legal advisor or local authorities can help you determine the appropriate terminology for your particular situation.

By staying informed and following the proper guidelines, you can confidently offer your services as a co-host or Airbnb co-host in your area.

The regulations and legislation governing virtual assistant services or online management services can vary depending on the location of the service provider and the scope of the services offered. In this FAQ, we will provide a brief overview of the potential regulations for service providers in the USA, Canada, EU, and other countries.

1. United States: While there is no specific federal licensing requirement for virtual assistants in the USA, service providers must still adhere to applicable federal, state, and local laws regarding business registration, taxation, and data protection. It is essential to research and understand the specific rules and requirements in your city or state to ensure compliance.

2. European Union: Similar to the USA, there are no specific EU-wide licensing requirements for virtual assistants. However, individual EU member countries may have their own regulations regarding business registration, taxation, and data protection. Be sure to research the regulations in the country where you offer your services to ensure compliance.

3. Canada: Virtual assistants operating in Canada must comply with federal and provincial laws regarding business registration, taxation, and privacy. Like the USA and EU, there are no specific licensing requirements for virtual assistants in Canada.

4. Other Countries: If you are a service provider located outside the USA, Canada, or the EU, it is essential to research and understand the specific rules and requirements in your country or region to ensure compliance.

The legislation and regulations around virtual assistant services and online consultation remain somewhat of a gray area in many jurisdictions.

As a service provider, it is crucial to stay informed about any changes to laws and regulations that may affect your services. Consulting with a legal advisor or local authorities can help you determine the appropriate steps to ensure compliance with all applicable laws and regulations.

By staying informed and following the proper guidelines, you can confidently offer your virtual assistant or online management services in your area.

At Cohostmarket.com, we strive to maintain a professional and reputable online marketplace for all users. To ensure a consistent experience across our platform, we have implemented specific guidelines regarding the content allowed in profile descriptions.

Regardless of subscription level (FREE, PREMIUM, or PRO), users are prohibited from including their website URL, full name, email, or any contact information in their profile descriptions.

Please note that PRO USERS can promote their company by using their company name as their profile name and displaying their company logo as their profile image. However, the restrictions on website URLs and contact information in the description still apply.

Violations of these guidelines, as outlined in our Terms of Service, may result in account suspension or other actions deemed necessary by our team. It is essential to follow these guidelines to maintain a professional environment for all users on our platform.

Closing your account results in your profile being hidden from search results, active interviews being cancelled, and loss of access to past conversations.

Funds in your wallet cannot be recovered, and you'll be unable to respond to messages or be contacted. Your response stats and identification will be permanently deleted. Account recovery is possible within 1 week of termination; beyond that, restoration is not possible.

At Hostpro Market, we prioritize maintaining a secure and productive marketplace for all our service providers and clients. In line with this, we have established regulations to govern user conduct on our platform. This article outlines the potential reasons for account suspension and explains the two categories of suspension that exist on Hostpro Market.

Why might an account be suspended on Hostpro Market?

An account might be suspended on Hostpro Market for various reasons, including but not limited to, violations of our community standards or terms of service. The objective is to foster a safe and positive environment for all our users.

What are the types of account suspensions on Hostpro Market?

Temporary Restriction

Under this category, the account undergoes a review period during which:

• The account is temporarily restricted.
• Users can log in to their accounts, withdraw funds, and complete existing projects.
• Users cannot send or receive new orders or messages.
• Service listings will be hidden from the marketplace, prohibiting new orders.
• The review period can exceed 90 days, at the end of which the account might either be restored or permanently suspended.
• Customer support will not have the capacity to influence or update on the review's timeframe.

What might lead to receiving a warning or account suspension on Hostpro Market?

Accounts may receive warnings or face suspension due to a range of violations including, but not limited to:

Incomplete Profile or Missing Mandatory Information: All profiles should be filled out with accurate information. Failing to provide mandatory details can lead to warnings or account suspension.

Sharing Contact Details: Sharing contact information such as phone numbers, email addresses, or any other direct communication links openly on your profile or in chats is prohibited to maintain the security and privacy of our users.

Attempting to Transact Off the Platform: Engaging in transactions outside the Hostpro Market platform is a serious violation as it undermines the integrity of our marketplace and can lead to account suspension.

Non-Responsive Behavior: Not responding to buyer requests promptly, or at all, reflects poorly on service providers. Consistent non-responsiveness can attract warnings and possibly lead to account restriction.

Excessive Order Cancellations: Canceling orders too frequently can lead to warnings, disrupting the smooth operation of services on the platform and hindering the trust-building process between service providers and clients.

Receiving Numerous Low Ratings or Complaints: Accumulating a high number of low ratings or receiving numerous complaints from buyers may signal unsatisfactory service delivery. This can lead to warnings, with the potential for account suspension if the issue persists.

We urge all users to adhere strictly to the Hostpro Market terms of service and community guidelines to maintain a healthy, trustworthy, and professional working environment. Service providers can build a prosperous and long-lasting relationship with their clients on Hostpro Market by working responsibly and respecting the platform's rules.

Permanent Suspension

• This involves:
• A permanent ban where users can't log back into their accounts.
• This occurs after serious violations of Hostpro Market's terms of service.
• Service providers with pending withdrawals must wait for 90 days to access their funds. An automated email will be sent allowing a 7-day window for fund withdrawal.
• Clients with funds in their Hostpro Market balance will be refunded immediately.

How does the warning system work at Hostpro Market?

The warning system operates as follows:

• First warning: A reminder of Hostpro Market's terms of service with an advisory on adhering to the platform’s rules to avoid restrictions.
• Second warning (same violation): The account faces temporary restriction.
• Second warning (different violation): The account is subject to restriction.
• Three warnings (varied violations): The account is temporarily restricted, initiating the review period.

What happens during the temporary restriction review period?

During the review:

• Users retain access to active orders and communication channels.
• Funds that have cleared or are due to be cleared remain accessible for withdrawal.
• This period is a grace window to demonstrate adherence to Hostpro Market’s policies.

Why does Hostpro Market employ a warning system?

Hostpro Market is committed to educating its users on the platform’s rules and fostering a community where all service providers and clients can thrive. The warning system is a tool to inform and guide users on maintaining standard practices and avoiding repeated offenses, which might lead to removing their account from the marketplace.

The timeline for service approval on HostPro Market varies based on your membership tier, with options available to expedite the process:

Free Subscription:

Standard Duration: Typically, service approval for free subscription users takes up to 7 working days.

Fast Boost Add-On: Free users have the option to purchase a $10 fast boost add-on, which significantly speeds up the service approval process. This add-on is ideal for users who need quick approval but are not ready to commit to a higher-tier subscription.

Review Process: Each service is thoroughly reviewed to ensure it meets our platform’s quality and professionalism standards.

Premium or PRO Subscription:

Expedited Approval: Premium and PRO members benefit from a faster approval process, usually within 24 hours.

Priority Review: These tiers receive priority in service reviews, facilitating quicker access to the market for their services.

Please Note:

Consistent Quality Assurance: All services, regardless of the user's subscription tier or use of the fast boost add-on, undergo rigorous quality checks.

Approval Timeframes: The mentioned timeframes are maximum estimates; we often approve services sooner, depending on the current volume and completeness of the submissions.

By offering various options tailored to different needs, HostPro Market strives to accommodate the diverse preferences of our freelancers while maintaining high standards for all services listed on our platform.

Changing Your Email Address

To update the email address associated with your Hostpro Market account, please follow these easy steps:

Sign in to your Hostpro Market account.
Navigate to 'Profile' and select the 'Trust and Verification' section.
Find the 'Email' field and enter your new email address.
Hit 'Save' to apply the changes.
A confirmation email will be sent to the new email address. Open it and click on the provided link to finalize the change.

What If I Cannot Access My Registered Email Account?

If you are unable to access the email account initially linked to your Hostpro profile, you can alternatively use phone verification to authenticate the change of email:

Add phone verification details to your Hostpro account in the 'Trust and Verification' section.
Verify the added phone number through an SMS code that will be sent to your number.
Utilizing this verified phone number, you can proceed to change your email address successfully.

Updating Your Phone Number

To add or change the phone number linked to your Hostpro Market account, perform the following actions:

Log in to your Hostpro Market account.
Click on 'Profile' found in the main menu and select 'Trust and Verification.'
Follow the guided steps to verify your new phone number using either an SMS code or a verification phone call.
Once verified, your phone number will be updated in your Hostpro profile.

In Case of Locked Out Situations

If you find yourself unable to access your Hostpro account, your registered email, and your associated phone number, do not worry. Reach out to our Customer Support Team, who are ready to assist you in resolving the issue and regaining access to your account.

Welcome to HostPro Market, your trusted platform connecting digital service providers with clients globally. Dive into an ecosystem where services are termed 'Engagements,' facilitating a seamless and efficient transaction process for both service providers and clients. Let's break down how you can start and succeed on HostPro Market:

Engagements and Service Packaging

In HostPro Market, service providers create 'Engagements' to offer their skills and services at a set starting price. To further appeal to diverse client needs, providers can design Engagement Packages, offering different service tiers with varying price points, allowing clients to choose a package that best suits their requirements.

Joining HostPro Market

Registration on HostPro Market is complimentary, granting users immediate access to browse and purchase services as clients. To unlock the potential as a service provider:

1. Ensure a complete profile setup showcasing your skills accurately.
2. Browse the variety of categories available and identify where your expertise lies.
3. Commence selling by following the provided guidance on creating an outstanding provider profile.

Remember that all aspiring service providers undergo a review process during registration and Engagement creation, adhering to HostPro Market's quality assurance policy.

Becoming a Top Provider

Successful providers on HostPro Market often share these traits:

1. A 100% complete and articulate profile.
2. Well-detailed Engagements that avoid ambiguities and clearly define the services offered.
3. Showcasing top-quality samples that genuinely represent their skills and expertise.

Provider Tip: Enhance your earnings by proposing additional services during the order process. Understand your client's needs and demonstrate how your skills can fulfill their objectives, maintaining transparent communication to align expectations continually.

Reputation Through Ratings

As you satisfy and even surpass clients' expectations, they will reward you with positive ratings, enhancing your reputation and encouraging future clients to choose your services.

Transaction and Compensation

HostPro Market safeguards clients' payments, holding funds in escrow until the successful completion of an Engagement. Upon delivery and approval, service providers receive depending of their subcription % service fee between 15 to 20% , a rewarding structure designed to appreciate your hard work and skill.

For instance, for a $100 service, providers will secure an $80 payment upon successful order completion. For a deeper understanding of the payment dynamics, refer to our Terms of Service.

At HostPro Market, we are dedicated to enhancing the short-term rental and Airbnb co-hosting industry by offering a myriad of online services tailored to meet the dynamic needs of this market. Below are the services freelancers are permitted to offer on HostPro Market:

1. Property Management and Co-hosting Services

• Property Listing Optimization: Enhancing listings to attract a higher number of guests.
• Dynamic Pricing Strategies: Offering strategies to optimize pricing and boost revenue.
• Guest Communication Management: Managing guest inquiries and communications effectively.
• Check-in and Checkout Coordination: Facilitating a seamless check-in and checkout process for guests.
• Maintenance Coordination: Handling routine maintenance and urgent repairs efficiently.

2. Consultations, Training, and Development

• Online Consultations via Zoom: Providing expert advice on various aspects of the short-term rental industry.
• Airbnb Training Programs: Organizing detailed training programs to educate new hosts on the best practices of Airbnb hosting.
• Airbnb Online Courses: Offering comprehensive online courses for mastering different facets of Airbnb hosting.

3. Marketing and Promotion

• Vacation Rental Marketing: Crafting and implementing marketing strategies for vacation rentals.
• SEO for Rental Listings: Enhancing the search visibility of rental listings.
• Social Media Management: Curating and handling social media campaigns to boost property visibility.

4. Content Creation and Resources

• Airbnb Welcome Book and House Manual Templates: Creating informative and welcoming resources for guests.
• Travel Guides: Crafting detailed guides to help guests explore the local area.
• House Manual E-Books: Developing e-books to provide guests with all the necessary property and area information.

5. Direct Booking and Channel Management

• Direct Booking Website Creation: Designing websites to facilitate direct bookings for properties.
• Channel Manager Connection: Integrating various distribution channels to streamline booking management.
• Direct Booking Management: Handling all aspects of direct booking, including guest communications and payment processing.

6. Accounting and Bookkeeping

• Airbnb Accounting: Offering specialized accounting services for Airbnb hosts.
• Airbnb Bookkeeping: Managing financial records proficiently to keep the business running smoothly.
• Spreadsheet Trackers: Creating spreadsheet trackers to help hosts monitor their business performance efficiently.

7. Digital Products and Educational Materials

• E-books: Authoring e-books on topics like Airbnb hosting tips, property maintenance, and business strategies.
• Templates and Checklists: Providing templates and checklists to help streamline operations in property management.

Note: All services offered should strictly adhere to HostPro Market’s terms of service, emphasizing professionalism and relevance to the short-term rental industry.

I cannot access my account. What should I do?

If you are experiencing difficulties accessing your account, follow these steps to recover it:

Forgot Password:

Go to the LOGIN page and click on the “Forgot Password” option. This will guide you through the process of setting up a new password using your registered email address.

Phone Number Verification (coming soon):

In the near future, we will introduce a phone number verification feature to assist in account recovery. This will be an option if you have previously verified your phone number on the platform. Stay tuned for updates on this feature.

Contact Customer Support:

If all else fails and you are unable to regain access to your account through the above methods, please reach out to us via our contact page. 
Our team is ready to assist you in recovering your account.

At HostPro Market, we provide the flexibility to manage your account according to your preferences. Whether you want to take a temporary break or decide to leave permanently, here are the detailed steps to guide you:

Pausing Your Account Temporarily

If you wish to take a short break and plan to return to HostPro Market, pausing your account is the ideal option. Here is how you can do it:

Login to your Account: Navigate to the dashboard.
Profile Settings: Go to Profile >> Personal Information.
Pause your Account: Find and click on the "Show/Hide my Profile" option. 

Here, you can select the duration for which you want your account/profile to be paused.

Permanently Deleting Your HostPro Account

Should you decide to part ways with HostPro Market permanently, we have an option to delete your account permanently.

But before you proceed, note the following critical points:

Back-Up: Ensure to review and backup necessary information from your orders and messages.

Irreversible Process: The process is irreversible, and reactivation is not an option post-deletion.

Settle Your Funds: Make sure to settle all pending funds either by refunding or withdrawing them. You can't proceed with account deactivation with pending balances.

Email Address: Changing the associated email before deletion allows for future reuse. Post-deletion, the email and username cannot be reused.

Account Data: Note that not all data will be erased; public data such as feedback and comments might still remain visible.

Here are the steps to permanently delete your account:

Login to your Dashboard: Head to Member >>Dashboard
Navigate to My Account: Click on "Account" followed by "My Account"
Delete Account: Find and click the "Delete Account" button.

Specify a Reason:

Choose an appropriate reason from the dropdown menu for account deletion.

Confirm your decision by clicking on "Deactivate Account"

If you have any questions or need further guidance, feel free to reach out to our Customer Support. We appreciate your time with HostPro Market and wish you success in all your future endeavors.

Welcome to HostPro Market! Before you can start offering your services on our platform, you'll need to create and activate your seller account.

Here’s how to go about it:

- Navigate to the top-right corner of the webpage and click on "Log in".

- Select "Become a Member" from the pop-up menu, followed by "HostPro".

- Complete the form presented to you to finalize your sign-up process.

Profile Creation

- You'll be redirected to your dashboard where you'll find the "Profile Creation" option.

- Fill in all mandatory fields marked with a * (an asterisk), ensuring the information regarding your training, working experience, and skills is accurate and true.

Enhancing Credibility

- Optionally, link your account to your social media channels to enhance your credibility.

- Rest assured, all the information you provide remains confidential and is utilized to help foster a trustworthy environment and potentially bring you more business opportunities.

Phone & ID Verification

- To add an extra layer of security and authenticity, it's mandatory to verify both your phone number and ID at the end of the onboarding process.For phone verification, refer to our guide: "Verifying Your Account Using Your Phone".

- For ID verification, ensure that your profile completion rate is above 85%. Upon meeting this requirement, you can then upload your ID proof for verification. Remember, this step is crucial for processing payouts.

- Learn more in our guide: "Verifying Your Account Using Your Phone".

 Create Your First Gig

- The final stride in activating your seller account is setting up your first gig.

- For guidance on creating a compelling gig, refer to our tips and advice in "Creating a Gig" section

Remember, providing detailed and truthful information enhances your seller profile, setting a solid foundation for your success on HostPro Market.

We look forward to having you as a part of our community. Good luck!

In HostPro Market, the account types "Buyer" and "Seller" are distinct and cannot be interchanged within a single account setup. If you initially registered as a buyer but wish to offer your services as a seller, you'll need to set up a new freelancer account. Follow these steps to get started:

1. Secure Your Current Data

Before taking any action, ensure to secure any critical data from your existing buyer account.

2. Account Deactivation

Next, initiate the process to deactivate your current "Buyer" account. Make sure to settle any ongoing transactions and withdraw any funds before deactivation.

3. Account Deletion

After deactivating your account, you'll need to go a step further to permanently delete the account. This action is irreversible and will erase all the data associated with your account.

4. Register as a Seller

With your buyer account deleted, you are now free to register as a seller using the same email address. Head to the HostPro Market homepage and click on "Become a Member" option to initiate the registration process.

5. Seller Account Set-Up

During the registration process, ensure to opt for a "HostPro". Fill out the necessary details with accurate and truthful information regarding your expertise, skills, and the services you intend to offer.

6. Verification and Approval

All seller accounts are subject to approval by HostPro Market, irrespective of the subscription type chosen (Free or Paid). Complete all the necessary verification steps, including phone verification, to enhance the credibility of your profile.

7. Service Offer Creation

Once your seller account is approved, you can proceed to create your first service offer. Detail the range of services you can provide, showcasing your expertise and what potential clients can expect when they engage your services.

8. Launch Your Seller Profile

With your service offer created and your profile set up, you're ready to launch your seller career on HostPro Market. Welcome to the community, and here’s to a successful selling journey!

We advise keeping a note of all the necessary information and files from your buyer account before initiating deletion, as this process is not reversible. Should you face any difficulties or have further questions, feel free to reach out to our support team.

Receiving a warning notification generally implies a breach of HostPro's Terms of Service or a reported misconduct on your part. These warnings are communicated via your registered email and also reflected in your HostPro account.

It is important to note that warnings themselves do not limit your account activities, but recurrent violations can escalate to account demotion or temporary suspension.

Reasons for Receiving Warnings

Engaging in any of the following actions may result in a warning:

- Using inappropriate language or exhibiting improper behavior
- Engaging in spam activities
- Misleading information on your profile
- Sharing personal contact details
- Requesting positive feedback or the removal of feedback
- Misrepresenting your offered service

For a detailed understanding, refer to our Terms of Service.

Warning System Breakdown

Here is how our warning system operates:

- First Warning: A reminder of the HostPro's Terms of Service.
- Second Warning (Same Type): Your account will be suspended.
- Second Warning (Different Type): If you are a leveled seller, this leads to account demotion.
- Three Warnings (Any Type): Your account will be suspended.

Additional Notes

Warnings have a bearing on your seller-level eligibility. You can learn more about this in the HostPro Level System section.
In cases of severe violations, your account might be blocked immediately without a preceding warning.

To maintain a positive standing and a successful journey on HostPro Market, adhere strictly to the guidelines laid out in our Terms of Service.

At Hostpro Market, we prioritize maintaining a secure, transparent, and professional environment for our users. Account warnings or suspensions are measures we employ to safeguard the integrity of our platform.

Here are some primary reasons that might lead to such actions:

Incomplete Profile and Missing Essential Details:

Profiles serve as the first impression to potential clients. Incomplete profiles or those missing mandatory information may be subject to warnings or suspensions.

Unauthorized Sharing of Contact Information:

To ensure the safety and privacy of our users, sharing direct contact details, such as phone numbers or email addresses, either on your profile or within chats, is strictly prohibited.

Transactions Outside Hostpro Market:

Attempting or conducting transactions off the platform not only breaches our terms but also risks the security and interests of both parties involved. Such violations can lead to immediate account suspension.

Consistent Non-Responsiveness:

Timely communication is key to successful collaborations. Consistently ignoring or delaying responses to clients can result in warnings, and repeated behavior might lead to stricter actions.

Frequent Order Cancellations:

Excessive cancellations disrupt the platform's workflow and erode trust with clients. Service providers with a high cancellation rate may face warnings or suspensions.

Accumulating Low Ratings or Multiple Complaints:

Continuous low ratings or numerous complaints are indicative of subpar service quality. Persistent issues in this area will lead to warnings and, if unresolved, potential account suspension.

To foster a thriving, reliable, and professional ecosystem, we implore all users to adhere strictly to Hostpro Market’s terms of service and Community Guidelines. By upholding these standards and working with integrity, service providers can establish fruitful and enduring relationships with their clients on Hostpro Market.

At Hostpro Market, we've established a structured warning system to maintain the integrity and professionalism of our platform. This system serves as a corrective measure, ensuring that our community upholds the platform's standards.

Here's a breakdown of how the warning system operates:

First Warning:

Upon the first violation of Hostpro Market’s terms of service or community guidelines, the account holder receives an advisory warning. This is essentially a reminder to familiarize oneself with, and adhere to, the platform's rules to prevent future infractions.

Second Warning (Same Violation):

If an account holder repeats the same violation for which they've already received a warning, the account will face a temporary restriction. This serves as a more stringent reminder of the platform's policies.

Second Warning (Different Violation):

If an account holder commits a different violation after the first warning, the account will still be subject to temporary restriction. This is to emphasize the importance of comprehensively understanding and following all of Hostpro Market's guidelines.

Three Warnings (Varied Violations):

Upon receiving three warnings for any combination of violations, the account will be temporarily restricted. During this period, the account will undergo a review process by the Hostpro Market team to assess its future on the platform.

It's essential for all users to be proactive in understanding and adhering to Hostpro Market's guidelines. The warning system is in place not as a punitive measure, but as a mechanism to ensure a harmonious, professional, and trustworthy community.

The temporary restriction review period at Hostpro Market is a crucial phase that evaluates an account holder's adherence to platform guidelines and allows them to rectify any misunderstandings or missteps. Here's a comprehensive breakdown of the processes and accessibilities during this period:

Active Order Management:

Even though an account is under review, we understand the importance of fulfilling ongoing commitments. Users retain full access to active orders, allowing them to communicate with their clients, deliver work, and manage any modifications or revisions as required.

Communication Channels:

Open lines of communication are pivotal for any successful marketplace. Thus, account holders can still use the platform's communication channels during the review period. This ensures that they can address their clients' queries, concerns, or feedback, fostering a transparent working relationship.

Access to Funds:

Financial transparency is a priority at Hostpro Market. Any funds that have already been cleared or are in the process of being cleared remain accessible. Users can withdraw these funds based on the platform's regular withdrawal schedule and guidelines.

Demonstrating Adherence:

The temporary restriction review is not merely punitive but offers a grace window for users to demonstrate their commitment to the platform's policies. It's an opportunity for users to rectify any previous misunderstandings and showcase their dedication to providing quality services in line with Hostpro Market's standards.

Outcome of the Review:

At the end of the review period, the Hostpro Market team will evaluate the account holder's actions, communications, and overall adherence to platform rules. Based on this assessment, the account may be reinstated, continue under restriction with additional monitoring, or face permanent suspension.

During this period, it's imperative for users to remain proactive, responsive, and committed to upholding the principles and guidelines of Hostpro Market. The platform's primary objective is to foster a trustworthy, professional, and seamless environment for buyers and sellers.

Hostpro Market's primary goal is to cultivate a reliable, transparent, high-quality marketplace that benefits service providers and clients.

The warning system is an integral part of this vision for several reasons:

Education Over Punishment:

Rather than taking immediate punitive measures, the warning system allows users to understand and rectify any potential breaches or mistakes. It's an educative approach that encourages learning and growth within the community.

Maintaining a Professional Environment:

To ensure that Hostpro Market remains a trusted platform for all, users must adhere to established guidelines. The warning system reminds users to maintain high standards and professionalism in their interactions and transactions.

Prevention of Repeated Offenses:

By alerting users to any infractions, the warning system deters them from making the same mistakes repeatedly. This enhances user experience and ensures smoother operations within the marketplace.

A Fair Chance to Course-Correct:

Everyone can make mistakes, and the warning system acknowledges this. It allows users to understand their missteps and take corrective action before facing stricter penalties.

Preserving the Integrity of the Platform:

Ensuring that users abide by the platform's rules and best practices helps maintain the integrity of Hostpro Market. The warning system serves as a protective measure, providing that providers and clients can engage confidently, knowing that the platform's standards are upheld.

In essence, the warning system is more than just a disciplinary tool; it reflects Hostpro Market's commitment to education, fairness, and the ongoing success of its vibrant community.

Hostpro Market is a premier marketplace for online services dedicated exclusively to the short-term rental domain. From Airbnb management to listing optimization, we connect those offering specialized skills with those needing them.

Let's explore how our platform operates:

Services on Hostpro Market

Every service sellers provide on Hostpro Market is termed an 'Offer.' While crafting their Offers, sellers determine their price points.

Additionally, they can structure their Offers into different service packages. This enables clients to select a service that precisely matches their requirements, ensuring a tailored experience.

Getting Started

Registration with Hostpro Market is entirely free. Once registered, users can easily navigate through our specialized categories. However, to become a seller and offer services, there's an approval process to ensure quality control and adherence to our standards.

Steps for Sellers:

- Ensure your seller profile is 100% complete.

- Craft detailed Offers that comprehensively describe your services.

- Showcase work samples or portfolios that genuinely represent your expertise.

Pro Tip: Boost your earnings by offering supplementary services or consultation during the order process. Understand your client's needs deeply and employ effective communication to align with their goals.

Feedback & Ratings

Ensuring the satisfaction of clients is paramount. They can provide ratings and reviews when their expectations are met or surpassed. Stellar ratings validate the quality of your service and amplify your visibility on the platform, attracting more clients.

Transactions & Payments

Clients make payments to Hostpro Market upfront. Upon an order's successful completion and delivery, sellers procure 80% of the total order value. For instance, for a service priced at $10, the seller receives $8 post-completion. Dive deeper into our Terms of Service for comprehensive insights.

Our mission at Hostpro Market is to elevate the short-term rental landscape by connecting proficient service providers with clients eager for excellence. Whether it's optimizing a listing, offering management advice, or crafting an eBook on best practices, Hostpro Market is where expertise meets demand.

Changing your email address on HostPro Market is a straightforward process, designed with your security in mind.

Here's a step-by-step guide:

Updating Your Email in HostPro:

Log into your Cohostmarket Dashboard.Navigate to 'Profile Overview', then select 'Personal Information'.Input your desired new email address and click 'Save'.

Confirm the Change via Old Email:

- Access the inbox of your old email address.

- Look for the confirmation email from Cohostmarket and click on the provided link to validate the change.

- Now, log into your Cohostmarket account using your old email address and password.

- Navigate to 'Trust & Verification', and follow the process to further confirm your new email address.

Verify Through New Email:

- Check the inbox of your new email address.You should receive a second confirmation email.

- Click on the provided link to finalize the email change.

Alternative Method: Phone Verification:

If, for some reason, you can't access your old email address, you can opt for phone verification.

- Click on your profile picture and select 'Settings'.Go to the 'Security' section and click on 'Verify Now'.

- Follow the on-screen prompts to verify your account through an SMS code sent to your registered phone number.

- After verification, you can then change your email address using the phone-verified account following the steps outlined above.

Please note

For security reasons, always make sure that your registered email address on Cohostmarket is one that you actively use and can access. This helps in efficiently managing your account and staying updated with all communications.

If you encounter any issues or have further queries, our support team is always here to assist you!

At HostPro, we respect your decisions and ensure you have complete control over your account's status. Whether you'd like to go offline temporarily or decide to part ways permanently, here's a detailed guide on managing your account's visibility and deletion.

Temporarily Hiding Your Profile:

- Login to your HostPro account dashboard.

- Navigate to the main menu and click on Account.

- Select My Profile from the Account menu.

- Here, you have multiple options:

- Set your status to Available (Online).

- Go Unavailable (Offline).

- Hide your profile for a specific duration, ranging from 1 day to a maximum of 1 month.

- Choose to Hide your profile Permanently.

Permanently Deleting Your Account:

Before proceeding, ensure you've reviewed your orders, messages, and any other pertinent information you might need.

- In the My Profile section, locate the option to delete your account permanently.

- Choose a reason for your departure from the dropdown list.

- Click on Deactivate Account.

Important Information to Note:

Funds: You cannot close your account if you have any pending funds, whether in your HostPro Balance or as Earned Revenues. Please refund or withdraw these funds before initiating account closure.

Username & Email: Once used, usernames and email addresses associated with a closed account cannot be reused for any new HostPro accounts in the future. If you intend to rejoin, ensure you change your email address before deactivating your current account.

Data Retention: Closing your account won't result in the automatic removal of all information associated with it. This means feedback, messages, and public pictures linked to your account will persist. If you wish to erase all traces, you must proceed with the subsequent permanent deletion process.

Complete Removal of Your Account:

If you're inclined to erase all records associated with your HostPro account:

- Navigate to the Account Settings within the dashboard.

- Look for the Permanent Deletion option.

- Follow the prompts to confirm and finalize your decision.

To ensure the authenticity and reliability of our freelancers, HostPro has a comprehensive identity verification process in place. This not only enhances the trustworthiness of your profile but also facilitates seamless financial transactions on our platform.

Here's a step-by-step guide on how to get fully verified:

1. Email Verification:

- Register using a professional company or private email. Using well-known domains like .gmail is preferred.

- An email with a verification link will be sent to the registered address. Ensure you click on this link to verify your email address.

2. Phone Verification:

- Add your phone number to your HostPro profile.

- You'll receive an SMS with a verification code. Enter this code on the platform to validate your phone number.

3. ID Verification:

- You'll be required to verify your identity to ensure secure and legitimate payouts.

- Upload a clear photograph of a valid government-issued ID.

- Ensure the name on the ID matches the name on your HostPro account.

Note: The registration and ID approval process can take up to 1 week. We appreciate your patience as we verify your details' authenticity.

4. Tax Information:

- Provide your country of residence.

- You'll be prompted about the W9 tax submission form based on your location. Confirm if you are a US citizen.

- Non-US citizens will be guided through the appropriate tax form process based on their country of residence.

5. Banking and Payout Details:

- The final step involves adding your banking details to facilitate payouts.

- Ensure you provide accurate bank or online banking information to avoid delays or issues during payments.

Your security and privacy are paramount to us. We ensure that all personal data provided during the verification process is kept confidential and protected. Once you've completed these steps, you'll be all set to start offering your services and receiving payments seamlessly on HostPro!

Understanding our service fees is key for freelancers, especially those offering online services, consultations, or digital products. At Cohostmarket, we have a tiered subscription system tailored to different freelancer needs.

Here's a breakdown of the commission fees based on membership tiers: 

Basic Subscription: 

Cost: Free Registration

Commission Fee: 20% of the total service cost.

As a Basic member, you'll be charged a 20% commission fee on the total service fee you charge your clients. This fee covers platform maintenance, security, and ensures that we can continue providing exceptional service to our community. For instance, if you charge $100 for a service, CoHostMarket's commission will be $20

Platinum Subscription: 

Montly Subscription: $9.90 /per month

Commission Fee: 15% of the total service cost.

Consultation Lenght: Maximum of 40 Minutes 

Upgrading to Platinum Membership reduces your commission fee to 15%. This tier is designed for more active experts seeking greater visibility and reduced costs. For a service priced at $100, the commission would be $15, giving you a higher earning potential.

Elite Subscription:

Montly Subscription: $19.00 /per month

Commission Fee: 10% of the total service cost.

Consultation Lenght: Maximum of 40 Minutes 

Elite Membership, our premium tier, offers the lowest commission fee of 10%. This tier is tailored for our most dedicated and high-performing experts who require maximum visibility and the lowest possible transaction costs. For a $100 service, your commission would be just $10.

Maximizing Earnings: By choosing a higher membership tier, you can significantly reduce your commission fees, leading to higher net earnings.

Transparency: Our commission structure is straightforward and transparent, ensuring you can easily calculate your earnings.

Reinvestment in Services: The commission fees contribute to the continuous enhancement of the platform, ensuring a safe, efficient, and robust marketplace for all users.

By selecting the membership tier that aligns best with your business goals, you can optimize your earnings while contributing to the growth and sustainability of the CoHostMarket community. Remember, choosing the right tier can make a significant difference in your overall success on the platform.

HostPro Market is proud to foster a diverse community of global freelancers across numerous countries. We aim to ensure that talented professionals, regardless of location, can access our platform and avail the opportunities it offers.

Why might my application to HostPro Market not be approved?

Residential Responsibility:

Regardless of residence, you must abide by your country's work authorization and legal requirements.We encourage freelancers of all nationalities to join us. However, there are specific regions where our services are not extended due to various factors that could affect your application.

Age Limitation:

All users must be at least 18 or of legal age in their respective countries, whichever is higher.

Geographical Restrictions:

Global events and political scenarios can sometimes limit our operational reach. For instance, our platform had to suspend its services in Russia and Belarus due to unavoidable circumstances.

Current U.S. legislation impedes HostPro Market from serving individuals or businesses in restricted zones.At present, our platform doesn't support registrations from:

- Iran

- North Korea

- Syria

- Crimea (a region of Ukraine)

- Cuba (including its individual nationals)

- Luhansk People's Republic (LPR)

- Donetsk People's Republic (DPR)

- Other periodically updated regions as mandated by legal requirements.

Compliance With U.S. Law:

We strictly adhere to the regulations of the U.S. and do not engage with entities listed on the Specially Designated Nationals ("SDN"). This aligns with our commitment to uphold the highest legal and ethical standards.

Account History:

If you have previously been suspended from HostPro Market due to violating our guidelines or policies, you are ineligible to register again. Any attempt to create a new account will be identified, and the account will be terminated.

We value every freelancer and client who wishes to join our platform. However, our foremost priority remains maintaining the platform's integrity and security for our global community.

If you require further details about our service limitations or guidelines, please get in touch with our support team.

Feedback is a cornerstone of the HostPro Market experience, providing insights into your professional engagements. If you ever come across feedback that feels unjust, here are the pathways you can consider:

Respond to Feedback:

Engage directly by leaving a public reply next to the client's feedback. This must be undertaken within four weeks of the contract's termination.

Initiate a Feedback Dispute:

Although feedback disputes are reserved for exceptional circumstances (given that most feedback remains undisputed), we recognize the need for this recourse in certain situations.

Additionally, our elite freelancers and agencies can seek feedback removal. Similarly, those utilizing our Project Catalog can request to remove one specific feedback each month.

How to Respond to Feedback

Offering a response to feedback allows you to clarify, explain, or address concerns raised by the client. It's essential to note that you have a single chance to reply to each feedback. Once submitted, this response cannot be altered. It may also take up to 24 hours for your reply to appear on your profile.

Steps:

- Log into your Account Dashboard

- Navigate to ORDERS > DISPUTE

- Select the relevant dispute

- In the feedback section, opt for "Reply to this feedback."

- Locate the contract in question and post your response.

How to Initiate a Feedback Dispute

Feedback is subjective and represents the client's viewpoint.

As such, we generally don't modify or probe these comments for accuracy. If a feedback issue arises, your first action should be to discuss it directly with your client. If both sides agree, feedback can be modified within the contract settings.

At HostPro Market, we are committed to upholding our Terms of Service. If you believe a piece of feedback goes against these terms, please get in touch with our Support Team.

To successfully dispute feedback, provide a detailed overview of the contract and a clear statement highlighting how the feedback breaches the HostPro Market's Terms of Service.

Clients may sometimes be less responsive or not communicate promptly. Reasons can range from being preoccupied with multiple projects, facing technical glitches, or personal emergencies. If a client remains unresponsive for a prolonged period, consider the following actions:

1. Pause the Project:

It's prudent to halt the ongoing work until you receive further instructions or feedback. Proceeding without the client's input might lead to misaligned outcomes.

2. Seek Assistance from HostPro Market Support:

In certain situations, requesting our Support Team's intervention to reach out to the client might be beneficial. We're here to facilitate seamless collaborations.

Hourly Contracts:

If you're engaged in an hourly contract and decide to terminate it due to client inactivity, your logged hours will be invoiced as usual. However, anticipate no further payments on the concluded contract. Should a client neglect to compensate you for invoiced hours, rest assured you'll receive compensation if you qualify for HostPro Market's Hourly Protection.

Fixed-Price Contracts:

For fixed-price contracts, terminating the agreement would mean forgoing any funds still in escrow. A more measured approach would be to finalize the current milestone and present the completed work for payment. I

f the client remains inactive post-submission, the funds will be automatically released to you after a 14-day window. Should the client return and decline the submission (and if you're confident that the work aligns with the agreed parameters), you can initiate a dispute.

Remember:

communication is the foundation of any successful collaboration. In the face of challenges, remain professional, patient, and proactive in seeking solutions.

Navigating Disagreements on the HostPro MarketWhile we aspire for harmonious interactions between freelancers and clients, we recognize that conflicts might occasionally arise. It's always best to first seek understanding and resolve issues directly with your client. Yet, when resolutions seem elusive, HostPro Market provides Fixed-Price Protection to assist you. Under this protection, freelancers can initiate disputes in the following situations:

- A project is concluded with a remaining escrow balance.

- Work is delivered, but the client withholds a milestone payment.

Reminder:

Freelancers have a window of 7 days to either accept or contest a client's escrow refund request.

Filing a Dispute for a Concluded Contract:

- Navigate to your 'Work' dashboard and select 'All Contracts.'

- Identify the relevant contract and click on 'View Request.'

- Opt for 'I disagree with this request and wish to raise a dispute.'

- Proceed by outlining the reasons for your disagreement. Elaborate on the work completion status and justify your claim for the payment. This comprehensive account aids the mediation specialist in understanding your stance.

- Review the implications of initiating a dispute, and if you concur, proceed to 'Raise Dispute.

Note:

Dispute notifications can also be accessed via your alerts or chat threads.

Disputing an Ongoing Contract:

- Reach out to HostPro Market Support.

- Detail your claim substantiating the completion of your work and the payment owed. This clarity helps the mediator to gauge your perspective.

- Our support will then create a mediation case for expert review.

Tracking Your Disputes:

- After lodging a dispute, monitor or modify your request by:

- Logging into HostPro Market.

- Navigating to 'My Jobs' and opting for 'All Contracts.'

- Finding the relevant contract and selecting 'View Dispute.'

The Mediation Process:

Disputes under the Fixed-Price Protection undergo a mediation process with a dedicated HostPro Market mediator. This specialist engages with both parties, striving for an amicable resolution, which might span up to three weeks. If a client remains unengaged during this phase, you'll be informed of the dispute's result.

Usually, an agreement is reached. But, if consensus eludes both parties during mediation, the mediator may propose a non-binding solution.

Rejecting this proposition would lead to a 'Notice of Non-Resolution'. As a last resort, you can opt for binding arbitration through a neutral external agency, 'Brief Arbitration Services'. Their decision stands as final.

For an in-depth understanding of the arbitration process or the Fixed-Price Escrow Guidelines, visit our dedicated sections on the platform.

Understanding the Essence

While every freelance gig on HostPro Connect is expected to proceed seamlessly, we acknowledge that discrepancies might arise. When conflicts over work submissions or payments crop up, we encourage freelancers to iron out issues directly with clients. Yet, when dialogue doesn't pan out, there's the Fixed-Price Safeguard at your disposal.

Key Takeaway:

A 7-day window exists for freelancers to respond to any escrow refund proposition made by a client.

What Should You Know?

Closed Contract Dispute Steps:

- Dashboard Access: Navigate to 'Orders.'

- Dispute: Opt for 'Open Dispute,' identify the contract, and hit 'Open Dispute.'

- State Your Case: After choosing 'Open Dispute,' ensure you provide precise details about the nature of your dispute.

- Decision Point: Post reviewing, if in agreement, proceed with the dispute.

Ongoing Contract Disputes:

- Seek Support: Initiate a conversation with HostPro Connect's Help Center.

- Be Explicit: Make sure to detail the exact nature of your grievance.

- Trust The Process: Our team will engage mediation specialists for an objective review.

- Dispute Oversight: You can monitor and edit your claims after submission. Head to 'All Contracts' under 'My Engagements' and pinpoint your contract.

Mediation: The Middle Ground

- The Three-week Journey: HostPro Connect's mediation specialists are seasoned in guiding both parties towards a mutually agreeable solution within 21 days.

- Unresponsive Clients: If a client opts for silence, you will be informed of the subsequent steps.

- The Eventual Step: If an amicable resolution eludes, the mediator might present a non-binding resolution. Rejecting this leads to the final path of 'FinalSay Arbitration Services,' where decisions are conclusive.

For a detailed look into the Fixed-Price Safeguard or insights on arbitration, please visit our platform's designated sections.

The Basics: What's Happening?

If a client feels the invoiced hours for their project from the past week don't align with your delivery, they possess the right to raise a dispute. This action will temporarily halt the contract and restrict the weekly work limit.

Key Takeaway:

Three days. That's the window you have to voice your stance. Ignoring this can result in potentially losing funds that aren't safeguarded by our Hourly Payment Assurance.

Your Options and Steps

Viewing and Addressing the Dispute:

Pathway:

Go to 'My Engagements' > 'All Engagements' and filter using 'Closed Engagements' if necessary.

Locate & Assess:

Identify the job with the disagreement and click 'Review Disagreement'. This section provides comprehensive details about the dispute.

Your Voice:

Accept or decline the dispute. Acceptance results in a fund return to the client. Declining triggers an expert review within a day.

Choosing to Decline:

Examination Phase:

Our team evaluates your work records to ascertain if the contested hours align with ProConnect's Hourly Assurance criteria.

The Outcomes:

If all hours are compliant: Payment proceeds as per the routine.Non-compliant hours get refunded to the client.

Choosing to Accept:

The full disputed amount gets refunded to the client.

Proactive Measures:

Reduce the risk of disagreements. Always ensure you're logging hours for the right client and that your records mirror your work genuinely. At every work week's end, double-check your hours, correcting any mistakes prior to client billing.

For clarity on ProConnect's Hourly Assurance, feel free to dive deeper into our platform's dedicated section.

Navigating to Security Settings:

- Head to Dashboard > Account.

- From the main menu, choose Password & Security.

Why Update?

For optimum account protection, we advocate altering your password and security responses every 90 days. A robust password includes a blend of uppercase, lowercase, numbers, and symbols.

How to Change Your Password:

- Enter your current password.

- Craft a new, strong password.

- Opt for the option "Require all devices to authenticate with the new password".

This action ensures all active sessions get logged out for added safety.

Bonus: Enhancing Your Account's Safety:

- Add a two-layer security mechanism (like two-factor or multi-factor authentication). This provides an additional protective layer for your account.

Click here for a step-by-step guide.

Things to Remember:

- A memorable yet challenging-to-guess security answer is crucial.

- Always keep your password and security responses confidential.

- Never permit anyone else to access your ProConnect account.

- If you've forgotten your credentials, click here to initiate a reset process.

Notice anything suspicious?

Report any potential security breaches here.

Note: Our two-step verification process is continuously evolving to include more authentication methods. The options you witness might differ, but rest assured, we're on the path to making it as seamless as possible for everyone.

For any further questions or assistance, please reach out to our dedicated support team.

Changing Name Before Service Approval
 

Initially, when you set up your HostPro Market account or before your first service is approved/published, you have the flexibility to update your first and last name. This allows for corrections or changes before you establish your presence on the platform.To update your name, navigate to the 'Personal Information' section in your profile settings. Here, you can edit your first and last name as needed.

Post First Service Approval:

After your first service or consultation is published on HostPro Market, your account name becomes locked to maintain consistency and security. This policy is in place to prevent issues related to service accountability and chargebacks.If you need to change your name after this point (e.g., due to legal name change or other significant reasons), it will require a special request. You’ll need to contact HostPro Market support directly for assistance.

Our support team will guide you through the process and inform you of any necessary documentation or verification needed to implement the name change.

Note: It's important to use your real name as it enhances trust and authenticity on the platform. Inconsistent or false information can lead to complications with service listings and transactions.

For any questions or assistance with updating your name, please reach out to HostPro Market support. We're here to ensure your profile accurately represents you while maintaining the integrity and security of our platform.

When selecting and uploading your profile image for HostPro Market, it's important to adhere to the following guidelines to ensure your profile represents you professionally and authentically:

Professional Headshot: Opt for a professional, clear headshot that shows your face. This helps clients to recognize and connect with you as an individual.
 

High-Quality Image: Ensure the image is high-resolution, well-lit, and free from distractions. A good quality image reflects your professionalism.

Personal Representation: Your profile image should be a photograph of yourself, not a company logo, as it's essential to establish a personal connection with potential clients. Logos can impersonalize your profile and are not permitted.

Uploading the Image: To upload, go to the 'Personal Information' section in your profile settings, click on the profile image area, select your desired photo, and save the changes.

Consistency with Branding: While personal representation is key, ensure your image aligns with your professional brand or style. It should complement your overall profile presentation.

Regular Updates: Keep your profile image updated. An outdated photo can lead to mismatches in client expectations and real-world interactions.

By following these guidelines, your profile image will effectively convey your professionalism and personal brand, both of which are crucial for building trust and rapport with potential clients on HostPro Market.

The review process for freelancer profiles and service publication on HostPro Market is designed to ensure that all listings meet our standards for quality and completeness. Here's how it works:

Initial Profile Setup

You can create your freelancer profile and start drafting your services at any time. There’s no preliminary verification step required to begin this process.

Profile Review Upon First Service Submission

We begin a detailed review of your profile information when you submit your first service for publication. This review typically takes a few hours to a few days, depending on the current volume of submissions and your membership tier.

Importance of Complete Profile Information:

Seller Information & References

Completing your Seller Information and adding references such as links to previous work or professional profiles is crucial. These details enhance the credibility of your services and can speed up the review process.

Tax Information

Ensure your Tax Information is accurately filled out. This is essential for compliance and smooth financial transactions.

Service Publication Timeline

If your profile is complete and your service meets our standards, your service can be published within a few hours. Incomplete profiles or services lacking essential information may lead to delays or rejection of the service listing.

Recommendation

To facilitate a smooth and swift service publication, we recommend completing your profile in its entirety, including all necessary information in the Seller Information, Tax Information, and adding credible references, before submitting your services.

Rejection and Resubmission

If a service is rejected due to incomplete profile information, you will be informed of the specific areas that need attention. You can resubmit the service for review after making the necessary updates.

This approach ensures that all services listed on HostPro Market are backed by well-detailed and credible freelancer profiles, maintaining a high standard of quality and trustworthiness on our platform.

HostPro Market offers three distinct membership tiers, each designed to cater to the varying needs and stages of a freelancer's career. Here’s a detailed breakdown:

Free Membership:

Target Audience: Perfect for beginners or those just starting in the freelance world. 

Platform Access: Provides basic access to list and sell your services on HostPro Market.

Commission Rate: Higher commission fees apply to this tier, which is a consideration if cost is a factor.

Service Approval Time: Standard approval times for service listings, suitable for those not in a rush to get their services live.

Sub-Category Listings: Limited to fewer sub-category listings, encouraging focus on a niche service area.

Ideal For: Freelancers who are testing the waters of online service provision and building their initial client base.

Premium Membership:

Target Audience: Geared towards freelancers who are growing their online presence and client list.
Enhanced Features: Includes faster service approval times, enabling quicker access to the market and potential clients.

Reduced Commission Fee: Lower commission rates compared to the Free tier, meaning more earnings retained.

Additional Sub-Categories: Ability to list services under more sub-categories, offering greater flexibility and market reach.

Additional Benefits: May include access to enhanced analytical tools and better customer support.

Ideal For: Freelancers who are ready to ramp up their business, requiring faster service approvals and wider service listings.

Pro Membership:

Target Audience: Best suited for established professionals seeking to maximize their business potential.

Premium Advantages: Enjoy the lowest commission fees, enabling maximum earnings from your services.

Priority Service Approval: Benefit from the quickest service approval times on the platform.

Maximum Visibility: Higher visibility in marketplace searches, increasing the likelihood of attracting more clients.

Maximum Sub-Category Listings: List services under the maximum number of sub-categories, showcasing a broad range of skills and services.

Exclusive Access: May include access to premium features like advanced market insights, top-tier customer support, and exclusive networking opportunities.

Ideal For: Seasoned freelancers and professionals seeking to leverage the full suite of features for business growth and extensive market reach.

Each tier is structured to provide specific benefits that align with the different stages of a freelancer’s journey on HostPro Market. Whether you are just starting, looking to expand your reach, or aiming to establish a strong market presence, there is a tier tailored to your professional needs.

As an Owner/Buyer on our platform, you have a wide range of functionalities at your disposal to manage and enhance your property effectively. Here’s what you can do:

Book Interviews

You can schedule interviews with a variety of service providers, including Airbnb Co-Hosts, Local Cleaning Services, and Property Managers. This feature allows you to personally connect with potential service providers, understand their offerings, and choose the best fit for your property management needs.

Purchase One-Time Packages

You have the option to buy one-time service packages from these providers. Whether you need a specific task handled or a comprehensive service package, these options are designed to cater to diverse property management requirements.

Access Freelancer Services

Your account enables you to purchase any services offered by freelancers on our platform. This includes a range of online services tailored to the vacation rental industry, from digital marketing to operational optimization.

Online Consultations, Courses & Training Programs:

You can also take advantage of online consultations and educational offerings. These include expert-led courses and training programs designed to enhance your knowledge and skills in managing vacation rentals effectively.

By leveraging these functionalities, your Owner/Buyer account becomes a powerful tool for enhancing the management and profitability of your vacation rental property.

If you initially registered as a Service Provider, you will not be able to directly switch your account to offer online services. Here’s what you need to know:

Separate Accounts for Distinct Services

To offer online services, you need to create a separate Freelancer account. This separation is due to the specific features and settings in the Freelancer account, which are tailored for offering online services and consultations.

New Registration Process

To become a Freelancer on our platform, you will need to register anew. This process ensures that your new Freelancer account is set up with the correct tools and features designed for online service offerings.

Maintaining Account Focus

This distinction between accounts ensures that each is optimized for its specific purpose. While Service Provider accounts are intended for local services like property management or house cleaning, Freelancer accounts are designed for online services such as virtual assistance, digital marketing, and consultations.

Using Both Accounts

If you wish to offer both local and online services, you can maintain separate accounts for each. This allows you to efficiently manage and provide distinct types of services to different client bases.

Account Switching

Currently, our platform does not support automatic account switching between Service Provider and Freelancer roles due to the distinct nature of these services. We recommend managing each account separately

to ensure each service type is appropriately catered to.
By understanding these guidelines, you can effectively set up and manage your service offerings on our platform, whether they are local or online.

Yes, you can update your birthday information under the 'Personal Information' section of your account. While providing your birthday is not compulsory, it plays a significant role in enhancing your experience on HostPro Market.

Here's why your birthday information is valuable

Personalization

Your birthday allows us to personalize your experience on the platform. It helps us to understand our user demographics better and tailor our services to suit diverse age groups.

Special Offers and Greetings

We use your birthday to celebrate your special day with you. You may receive exclusive offers, discounts, or personalized greetings, adding a touch of appreciation from our team.

Internal Records and Compliance

Your birthday is a crucial piece of information for our internal records. It assists us in complying with legal requirements and policies, especially those related to age verification and ensuring that our services are being used by appropriately aged individuals.

Privacy and Security

Rest assured, your birthday is used solely for internal purposes and is not displayed publicly on your profile. We respect your privacy and handle this information with the utmost confidentiality and security.

Remember, updating your birthday information is a simple process, and doing so can enhance your interaction with HostPro Market, ensuring a more tailored and enjoyable experience.

Managing your newsletter subscription on HostPro Market is simple and can be done in just a few steps. To adjust your preferences, go to the 'Personal Information' section of your account settings. In this tab, you will find the option to either subscribe to or unsubscribe from our newsletters.

By subscribing to the HostPro Market newsletter, you gain access to a wealth of benefits:

Regular Updates

Stay informed about the latest features, updates, and enhancements to the HostPro Market platform. We ensure you’re always in the loop about the new tools and services that can enhance your online consulting or service offering experience.

Exclusive Offers

Our newsletters often contain exclusive offers, discounts, and early access to new functionalities. These offers are designed to provide added value to your HostPro Market experience.

Insightful Content

Receive valuable insights, tips, and strategies relevant to the vacation rental market. Our newsletters include expertly curated content to help you optimize your online services and consultations.

Community News

Be part of a larger community of professionals. Learn about community events, success stories, and opportunities for collaboration within the HostPro Market ecosystem.

Frequency

We respect your inbox space and time. HostPro Market sends out newsletters no more than once a month, ensuring that you receive only the most important and relevant information without overwhelming you.

To ensure you're making the most of your HostPro Market experience, we recommend staying subscribed to our newsletter. However, we also understand the importance of choice and control over the information you receive. If you decide to unsubscribe, you can easily do so from the same 'Personal Information' section at any time. Remember, you can always resubscribe if you find that you miss our updates and insights.

On HostPro Market, providing information about the languages you speak is a mandatory requirement, and for good reason. Language plays a pivotal role in effective communication, and in the diverse world of online services and consultations, it's essential for ensuring smooth interactions between you and potential clients.

Here's why this information is so crucial

Enhanced Matchmaking

When clients search for services, they often have language preferences or requirements. By listing the languages you're fluent in, you increase the chances of matching with clients who are specifically looking for services in those languages.

Broader Client Reach

Including language information on your profile expands your potential client base. It opens doors to clients from different linguistic backgrounds, making your services more inclusive and accessible.

Clear Communication

Clear and effective communication is the backbone of successful consultations and service transactions. Knowing the languages you are comfortable with helps clients choose a service provider with whom they can communicate effectively, leading to better understanding and outcomes.

Client Confidence and Trust

Clients feel more confident and comfortable engaging with service providers who can communicate in their preferred language. This not only enhances client satisfaction but also builds trust, which is vital for establishing long-term professional relationships.

Competitive Advantage

In a global marketplace, linguistic versatility is a valuable asset. By showcasing your language skills, you distinguish yourself from other service providers, giving you a competitive edge in attracting a diverse clientele.

Personalized Service Delivery

Understanding and speaking a client's language allows for a more personalized service experience. It enables you to tailor your approach and advice to the cultural and linguistic context of the client, thereby enriching the overall consultation experience.

Remember, the languages you list on your profile reflect your ability to cater to a global audience. It's not just about language proficiency; it's about connecting with clients in a way that's most comfortable and effective for them. This commitment to clear and inclusive communication is what sets HostPro Market apart as a premier platform for online services and consultations in the vacation rental industry.

If you are affiliated with a company and register as a freelancer on HostPro Market, you are required to provide the following details, which are kept private and not displayed on your public profile:

Company Name

rovide the official name of the company you are associated with. This is used internally for verification purposes and adds an additional layer of professional authenticity to your account.

Company Number

If your company has a registration number, especially for those registered in the USA, include this in your information. It's used for internal verification and to ensure compliance with legal and platform guidelines.

Tax Compliance

For freelancers based in the USA, completing a W9 tax form is mandatory. This is in accordance with tax laws and is essential for processing any payments and maintaining tax compliance.

Privacy Assurance

Be assured that these details are for internal use only and will not be displayed on your public profile. They are collected to verify your professional background and ensure compliance with our platform's standards and legal requirements.

Separation of Individual and Company Profiles

It's important to note that your individual freelancer profile on HostPro Market remains distinct from your company affiliation. This separation allows you to offer personalized services as an individual professional, even if you're part of a larger organization.

Why This Information Matters

Providing your company affiliation details helps us maintain the integrity and professionalism of our platform. It ensures that we offer a trustworthy environment for both service providers and clients.

Remember: providing accurate and complete company information is an important step in setting up your freelancer profile on HostPro Market, especially for ensuring compliance and credibility in a professional marketplace.

Linking your Airbnb profile to your HostPro Market account can significantly enhance your credibility as a service provider, especially if you have a notable track record on Airbnb. Here's how it benefits you:

Showcase Your Airbnb Experience

Your Airbnb profile is a testament to your experience and skills in managing vacation rentals. Linking it allows potential clients to see your history, guest reviews, and overall performance as a host.

Unlock Superhost Badge

If you have achieved Superhost status on Airbnb, linking your profile enables you to showcase this achievement on HostPro Market. The Superhost badge is a symbol of excellence and reliability in the vacation rental industry and can increase your appeal to potential clients on our platform.

Build Trust with Clients

Potential clients often seek freelancers with proven experience and success. Your Airbnb profile serves as a portfolio of your hosting skills, helping to build trust and confidence among clients considering your services.

Privacy and Confidentiality

While you share your Airbnb profile link, rest assured that this information is kept private and is only used internally on HostPro Market to verify your host status and unlock the Superhost badge on your profile.

Enhanced Profile Appeal

The inclusion of your Airbnb profile, particularly if it includes positive reviews and a high rating, adds an extra layer of professionalism to your HostPro Market profile, making you stand out among other service providers.

Verification of Your Expertise

For those offering consultation or management services related to Airbnb, your profile link serves as a verification of your expertise and hands-on experience, which can be a deciding factor for many clients.

Remember, linking your Airbnb profile is a strategic move that can substantially boost your profile's appeal and credibility on HostPro Market, especially for those who have built a strong presence on Airbnb.

Stripe Connect is an efficient payment processing platform that currently extends its services to 43 countries worldwide, facilitating seamless transactions for freelancers on CoHostMarket.

If you're located in any of these supported countries, you can effortlessly receive payments for your services directly into your local bank account.This broad coverage allows you to cater to a global clientele, significantly expanding your business reach.

Global availability

Here is the current list of countries where Stripe Connect is available: 

A Main Area of Expertise on HostPro Market is a crucial feature that allows you to categorize your services under specific domains of the short-term rental industry. This categorization aids in accurately showcasing your expertise, such as in SEO, property management, digital marketing, or legal consulting.

By carefully selecting your Main Area of Expertise, you can effectively communicate your strengths and specialties, making it simpler for potential clients to identify and choose your services based on their specific needs and your demonstrated proficiency in those areas.

This strategic alignment plays a significant role in enhancing the visibility and appeal of your offerings on the platform.

As a Free member on HostPro Market, you're entitled to select one Main Area of Expertise.

This singular focus enables you to channel your energies and skills into a specific niche of the short-term rental market. Under this main category, you can list up to five individual service offers, allowing you to present a well-rounded view of your expertise within that area.This limitation is strategically designed to help new freelancers hone in on their strongest area, making it easier for potential clients to identify your expertise.It's a beneficial way to start carving out your niche, gain visibility, and attract clients who are specifically seeking the skills you excel in.

For freelancers at the beginning stages of their online journey, this provides a focused, manageable approach to establishing a solid reputation on the platform.

With a Premium membership on HostPro Market, you're empowered to broaden your professional horizons.

This tier allows you to select up to three Main Areas of Expertise, greatly expanding the scope of services you can offer. Accompanying this, you have the flexibility to list up to fifteen specific service offers. Such an expansive range is perfect for showcasing your diverse skills and expertise.

This broader selection makes your profile more attractive to a wider array of clients, catering to a variety of needs within the vacation rental industry. It’s an effective way to enhance your visibility, attract more clients, and grow your business on the platform.

Our 60-Day Risk-Free Trial is an exclusive offer that allows you to experience our Premium and Pro subscription plans free of charge for two months. This trial is designed to give you a comprehensive understanding of the advanced features and benefits of our higher-tier plans without any initial financial commitment.

When you sign up for either the Premium or Pro plan, your first 60 days are completely free. You'll have full access to all the features and benefits of the chosen plan. There are no hidden costs or obligations during this period.

Yes, we require your payment information when you sign up. However, you will not be charged until the trial period ends.

You can cancel anytime within the 60 days if you decide the plan is not right for you, and you will not be billed. If you choose to continue with our service after the trial, your subscription will automatically begin, and you will be billed according to the monthly rate of the selected plan. If you cancel before the trial ends, you won’t be charged.

Yes, you can switch between the Premium and Pro plans during the trial period to see which one best suits your needs. The trial will still last for a total of 60 days from the date of your initial sign-up.

Our platform implements a tailored commission fee structure for buyers, depending on the type of service they choose. For those looking to hire local service providers, such as Airbnb co-hosts, house cleaning services, or virtual assistants, we charge a nominal Interview fee of $5. This fee facilitates the connection between buyers and service providers and covers the initial screening process.

For purchases related to online services and consultations, we apply a 10% commission fee at checkout. This fee is crucial in maintaining a high-quality marketplace. It helps in ensuring secure transactions, and providing robust customer support, thereby enhancing the overall experience on our platform. This structure is designed to sustain the integrity and reliability of our marketplace, ensuring that both buyers and service providers have a positive and fruitful engagement.

At Cohostmarket, we aim to make your financial planning as clear and straightforward as possible. That's why we've incorporated a rate calculator that accurately estimates your take-home earnings after deducting necessary fees.

When you set your billing rate for clients, we ensure that the exact amount is charged. However, there may be occasions when the final computed fee, after including our commission, results in a figure extending beyond two decimal points. To maintain clarity and simplicity in transactions, we round such amounts to the nearest cent.

This approach guarantees transparency in our pricing model and aids you in making well-informed decisions about your service pricing. Our system is designed to support freelancers at every level, from those just starting out to seasoned professionals, by offering subscription plans that deliver exceptional value and help you strategize your pricing effectively.

At CoHostMarket, our Global Expert memberships cater to online consultants with varying needs and benefits. Here's how each tier differs:

Free Membership:

Designed for freelancers starting their journey in online services.

Consultation Offering: Cannot offer online consultations; limited to offering online services only.

Commission Fee: A 20% commission fee is applied to the sale of online services.

Visibility: Standard listing in search results.

Ideal For: Freelancers new to the platform, exploring online service offerings.

Platinum Membership:

A step up for established consultants seeking enhanced features.

Consultation Offering: Ability to offer online consultations with a duration limit of 10 to 40 minutes.

Commission Fee: Reduced commission fee of 15%.

Visibility: Priority listing in search results, increasing the chances of being noticed by potential clients.

Additional Benefits: Access to more tools and support, helping to maximize the impact of your services.

Ideal For: Freelancers looking to expand their online presence and offer brief yet impactful consultations.

Elite Membership:

The premium choice for top-tier consultants demanding the best CoHostMarket has to offer.

Consultation Offering: Similar to Platinum but with the lowest commission rates, enhancing profitability.

Commission Fee: Only a 10% commission fee for a more lucrative consulting experience.

Visibility: Highest level of visibility, ensuring your services are prominently featured.

Ideal For: Seasoned professionals seeking to leverage the platform's fullest potential, with the flexibility to offer comprehensive consultations and a wider range of services.

Each membership tier is tailored to suit different stages of a freelancer's career, from those just starting out to seasoned professionals seeking to maximize their reach and earnings on CoHostMarket.

As a Platinum or Elite member on CoHostMarket, you have the flexibility to offer online consultations with a duration ranging between 10 to 40 minutes. This range is strategically set to allow you to initially engage clients with shorter, more focused consultations. These brief sessions can be highly effective in attracting buyers and showcasing your expertise in the Airbnb and vacation rental sector.

When you're ready to expand your offerings and provide more comprehensive consultations, you have the option to enhance your service with our "Extended Consultation Add-Ons." These add-ons empower you to extend your consultation duration significantly, allowing for in-depth sessions of up to 300 minutes. This feature is particularly useful for detailed strategy discussions, extensive training, or in-depth advisory services, providing ample time to address your clients' needs thoroughly.

Our Extended Consultation Add-Ons are designed to cater to the evolving needs of our freelancers and their clients, ensuring that you can scale your services in line with your professional growth and client demand.

Absolutely! While the standard consultation length for our Platinum and Elite members is capped at 40 minutes, you have the opportunity to broaden your scope with our "Consultation Extension Add-Ons." These add-ons are specifically designed to extend your consultation duration, enabling you to offer sessions that range from 60 minutes up to 300 minutes.

These extensions are not just about adding more time; they also come with additional benefits that enrich the consultation experience. For instance, our add-ons include features like Translated Captions, which make your services accessible to a wider, international audience, and an AI Companion Assistant, enhancing the overall efficiency and effectiveness of your sessions.

By availing of these add-ons, you can tailor your consultations to suit more extensive and in-depth discussions, accommodate more participants, and offer a more robust and versatile service. Whether it's for detailed strategic planning, comprehensive training sessions, or thorough advisory services, these extensions provide the flexibility to meet the diverse needs of your clientele on CoHostMarket.

Offering longer consultations without purchasing an Add-on is manageable with a bit of coordination. Since your membership allows for a maximum consultation length of 40 minutes, you can strategically ask your client to book multiple sessions to accommodate their desired duration.

For instance, if you wish to provide a 1-hour (60 minutes) consultation, your client can book two consecutive 30-minute sessions. Similarly, for a 2-hour (120 minutes) consultation, your client can book three sessions of 40 minutes each. This approach ensures you can offer extended consultation times, such as 90 or 120 minutes, within the existing framework of your membership limitations.

While this method requires a bit more scheduling, it's a practical workaround to offer longer consultations without needing to purchase an extension add-on. It allows you to cater to your clients' needs effectively while staying within the terms of your current membership plan on CoHostMarket.

Determining your consultation pricing on CoHostMarket involves a strategic approach. As a service provider, consider various factors when setting your fees, such as the consultation duration, level of expertise, the complexity of the services offered, and prevailing market rates.

While formulating your prices, it's essential to remember that your net earnings will be influenced by the commission rate applicable to your membership tier. For instance, Free members are subject to a 20% commission, while Platinum and Elite members have reduced commission rates of 15% and 10%, respectively.

If you're new to the platform and yet to secure ratings, a practical strategy is to initially set your consultation fees at a slightly discounted rate. This approach can attract your first clients and help you earn those crucial initial reviews. Positive feedback and ratings are instrumental in building your reputation and can justify increasing your rates in the future.

When creating your service offer, ensure your pricing is transparent and reflects the value you provide. It's about balancing being competitive and ensuring your expertise is adequately compensated.

To ensure a high standard of service, CoHostMarket has set specific requirements for freelancers wishing to offer online consultations. These requirements are designed to maintain the quality and professionalism of the services offered on our platform. Here's what you need to know:

Review Process: Your online consultation offer must undergo and pass our rigorous review process. This step ensures that you possess the necessary knowledge and experience to provide valuable consultations. We highly recommend updating your portfolio and including references or credentials that can aid in verifying your expertise.

Technology and Equipment: You should have a stable and reliable internet connection, as online consultations is conducted via Zoom Meeting. Ensure you have all the necessary technical equipment and software, like Zoom, to facilitate smooth and professional consultations.
Service Description: Your service description plays a critical role. It should clearly articulate what clients can expect from your consultation. Include specific details such as the topics covered, the structure of the session, the outcomes clients can anticipate, and any unique methodologies you employ.

Professional Environment: Conduct your consultations in a professional setting. This environment should be quiet, well-lit, and free from distractions, ensuring a focused and productive session for both you and your client.

Client Preparation: Provide clear instructions to your clients on how to prepare for the consultation. This might include any materials they need to have ready, pre-session questionnaires, or specific topics they should think about in advance.

By meeting these requirements, you demonstrate your commitment to providing high-quality, professional services, thereby enhancing client satisfaction and building a positive reputation on CoHostMarket.

At CoHostMarket, we ensure a secure and seamless payment process for your online consultations. Here's a step-by-step overview of how payments are handled:

Payment Gateway: All consultation payments are securely processed using Stripe Connect, a trusted and reliable payment platform.
Client Payment: Clients are required to pay for the consultation upfront. This ensures that your services are secured and compensated.

Funds Release: Upon the successful completion of a consultation session, the payment made by the client is released to your CoHostMarket wallet account. This process is automatic, ensuring that you receive your earnings promptly.

Payout Requests: As a freelancer, you have the flexibility to request a payout at any time. To do this, ensure you have added and verified a payout method in your account settings. This can include options such as bank transfer or PayPal, depending on your preference.

Commission Deduction: It's important to note that the platform's applicable commission fee will be deducted from the total payment. The commission rate depends on your membership tier (Basic, Platinum, or Elite), with each tier offering different commission rates.

Account Verification: To ensure the security of transactions and compliance with financial regulations, we require freelancers to complete account verification. This process may involve providing identification documents and other relevant information.

By following these steps, we provide a streamlined payment process that not only safeguards the interests of our freelancers but also ensures a trustworthy experience for our clients.

Understanding the implications of a canceled consultation is essential for both freelancers and clients. Here's what happens if a client cancels a scheduled consultation on CoHostMarket:

Application of Cancellation Policy: Our platform's cancellation policy comes into effect in the event of a client cancellation. The specifics of this policy include conditions related to the timing of the cancellation.

Entitlement to Payment: As a freelancer, you may be entitled to either partial or full payment, depending on when the cancellation occurs. If a client cancels well in advance, the policy might dictate a different outcome compared to a last-minute cancellation.

Communication is Key: We strongly encourage you to clearly communicate the cancellation policy to your clients. This transparency helps set the right expectations and avoid misunderstandings.

Handling Unintended Bookings: Occasionally, clients might book a consultation by mistake or without fully understanding the process. In such scenarios, we recommend promptly contacting the service provider to discuss the possibility of cancellation.

Refund Process: If no consultation has been performed and the cancellation is made before the appointed time, the client is entitled to a full refund. This ensures fairness and trust in our transaction processes.

It’s important for both freelancers and clients to be aware of these protocols to ensure a smooth and agreeable experience on our platform.

Effectively managing your consultation schedule on CoHostMarket is crucial for maintaining a smooth workflow and ensuring client satisfaction.

Here's how you can do it:

Utilize the Calendar Tool: Our platform offers a comprehensive calendar tool, allowing you to clearly outline your availability. This feature enables you to manage bookings efficiently and keep track of all scheduled consultations.

Flexibility in Scheduling: You have the flexibility to reschedule sessions as needed. This adaptability is vital for accommodating unforeseen changes and ensuring that both you and your clients can adjust to new circumstances.

Setting Custom Schedules: Need to manage your availability for specific days or weeks? You can set custom schedules to reflect your unique working hours. This feature is especially useful for freelancers who have varying availability patterns.

Accounting for Holidays and Days Off: Life isn't all about work! Our scheduling tool allows you to add unique holidays and days off, overriding your general settings. This ensures that your clients are aware of your non-working days, avoiding any booking conflicts.

By leveraging these scheduling features, you can effectively manage your consultation availability, leading to a more organized and stress-free professional life. These tools are designed to help you balance your work commitments with personal time, ensuring a harmonious work-life integration.

At CoHostMarket, we understand that challenges can arise during the course of providing or receiving services. To ensure a fair and efficient resolution, we offer a robust support system for both freelancers and clients.

Here’s how we assist you:

Dispute Resolution: In the event of disagreements or issues with a client, our platform provides a structured dispute resolution process. This is designed to facilitate fair and equitable solutions for all parties involved.

Support Team Assistance: If you encounter any difficulties or conflicts that can’t be resolved directly with the client, our dedicated support team is here to help. You can reach out to them for guidance and intervention in resolving the matter.

Encouraging Communication: We always recommend that you initially try to discuss and sort out the problem through direct communication with the client. Many issues can be resolved amicably by understanding each other's perspectives and reaching a mutual agreement.

Formal Dispute Request: In situations where a resolution is not possible through direct communication, you have the option to involve our dispute resolution team. You can submit a formal dispute request, and our team will step in to review the case, mediate, and provide a resolution based on our terms and policies.

Ensuring Fairness: Our goal is to ensure that all parties are treated fairly. We consider all aspects of the issue, including service agreements, communication records, and the nature of the dispute, to arrive at a fair outcome.

Ongoing Support: Beyond dispute resolution, our support team is also available to assist with any other questions or challenges you might face in your interactions with clients on our platform.

Remember, our support system is designed to maintain the integrity and professionalism of the CoHostMarket community, ensuring a positive experience for both freelancers and clients.

To make your consultation service stand out on CoHostMarket, it's crucial to showcase your unique expertise and create a compelling service offer. Here are key strategies to elevate your service's appeal:
 

Craft a Detailed Description: Your service description is your first opportunity to catch a client's attention. Ensure it's clear, comprehensive, and accurately reflects the scope of your consultation. Include specific topics covered, your approach, and the outcomes clients can expect.

Highlight Unique Expertise: Emphasize what sets you apart. This could be your years of experience, specialized knowledge, unique methodology, or any distinctive skills that make your service exceptional.

Showcase Credentials: If you have relevant certifications, accolades, or notable achievements, mention them. This adds credibility and instills confidence in potential clients.

Leverage Client Reviews: Encourage clients to leave reviews after their consultation. Positive feedback builds your reputation and provides social proof to prospective clients.

Use High-Quality Visuals: If applicable, include professional images or graphics that represent your service. This enhances the visual appeal of your listing.

Update Regularly: Keep your service offering fresh and updated. This shows you’re active and engaged, which can attract more clients.
Offer Competitive Pricing: Initially, consider setting competitive prices, especially if you're new to the platform. Once you establish a strong client base and receive positive reviews, you can adjust your pricing accordingly.

Engage with Clients: Prompt and professional communication can set you apart. Quick responses to inquiries and constructive interaction with clients can lead to more bookings.

Market Your Service: Share your CoHostMarket service link on your social media and professional networks to increase visibility.
Provide Exceptional Service: Ultimately, the quality of your service is paramount. Delivering exceptional consultations will lead to repeat clients and referrals.

By focusing on these areas, you can significantly enhance the visibility and attractiveness of your online consultation service on CoHostMarket, making it a preferred choice for clients.

To set up your payout method on our platform, follow these steps to ensure a smooth and secure process:

Log into Your Account: Start by logging into your freelancer account on our platform. Ensure you use your verified credentials for secure access.

Navigate to Account Settings: Once logged in, locate the main menu, typically found at the top of your dashboard. From here, select 'Account Settings' – this is where you can manage your personal and payment details.

Access Payout Preferences: Inside your account settings, look for the section labeled 'Payout Preferences' or 'Payout Options.' This is dedicated to managing how you receive your earnings.

Choose Your Preferred Method: In the Payout Preferences section, you will find a list of available payout methods. These can include options like PayPal, direct bank transfer, or other region-specific methods. Select the one that best suits your convenience and financial preferences.

Enter Payment Details: After selecting your preferred method, you will be prompted to enter your payment details. This could include your PayPal email address, bank account information, or other relevant details depending on the chosen method. Ensure the accuracy of this information to avoid any delays in receiving your payouts.

Verification Process: Some payout methods may require a verification process for added security. This could involve confirming your email address (for PayPal) or verifying small deposit amounts (for bank transfers). Follow the on-screen instructions to complete this verification.

Review and Confirm: Before finalizing your payout method, review all entered details for accuracy. Incorrect information can lead to payout delays or complications.

Save Changes: Once you are satisfied with the details and have completed any necessary verifications, save your changes. Your payout method is now set up and ready for use.

Remember, you can always revisit your Payout Preferences to update or change your payout method as your needs evolve. If you encounter any issues or have specific questions about the payout process, our support team is available to assist you. Ensuring a secure and efficient payout process is a priority for us, and we strive to make it as seamless as possible for our valued freelancers.

Our platform caters to a global community of freelancers, and we understand the importance of providing diverse and convenient payout options. Here's a breakdown of the payout methods currently available:

PayPal: A widely used digital wallet that offers quick and secure money transfers. PayPal is ideal for freelancers who prefer a simple, online-based payout method. It's available in most countries and allows easy withdrawal to your bank account or use of funds directly from PayPal.

Stripe Connect (Local Bank Transfer): For those who prefer direct deposits, Stripe Connect offers seamless local bank transfers. The availability of this method depends on your location, but it's a popular choice for its ease and direct access to funds.

Checking Region-Specific Options: To view the full list of payout methods available in your region, visit the 'Payout Options' section in your account settings. This will provide you with the most relevant and up-to-date information based on your geographical location. You can also access a comprehensive list of countries supported for local bank transfers via Stripe Connect by clicking here.

Upcoming Payout Methods - Payoneer and Wise: We're excited to announce that, in line with our HostPro beta release, we will soon be integrating Payoneer and Wise as additional payout options. These platforms are renowned for their global accessibility and user-friendly interfaces, making them ideal for freelancers who manage international transactions.

Payoneer is particularly beneficial for freelancers looking for an efficient way to receive international payments, with options for currency conversion and withdrawals to local bank accounts. Wise, formerly known as TransferWise, is celebrated for its transparent fee structure and real mid-market exchange rates, ensuring you get the most value from your earnings.

We continuously strive to expand and improve our payment solutions to accommodate the diverse needs of our freelancer community. Stay tuned for updates on the integration of these new payout methods, as we aim to provide you with a broad spectrum of choices for receiving your hard-earned money.

The withdrawal of your earnings on our platform is subject to a few conditions to ensure a smooth and transparent transaction process. Here's a guide on when and how you can withdraw your earnings:

Reaching the Minimum Threshold: Firstly, ensure your earnings have reached the minimum payout threshold set by our platform. This threshold is in place to streamline the withdrawal process and maintain financial efficiency on both ends.

Post-Service Confirmation: After delivering your service, the client needs to confirm that the service has been successfully completed to their satisfaction. This step is crucial as it triggers the process of releasing your earnings.

Clearance Period: Once the client confirms service completion, there's a standard clearance period. This duration is a safety net allowing any necessary reviews or adjustments. It's a common practice in freelance platforms to ensure all parties are satisfied with the transaction.

Earnings Payout Frequency: Depending on your membership type, the frequency of payout requests varies. For Basic Global Experts, the earnings payout frequency is weekly. This means you can request a payout once a week. In contrast, Platinum and Elite members enjoy the privilege of daily payouts. This allows for greater flexibility and quicker access to your funds.

Requesting a Payout: To initiate a payout, navigate to the 'Earnings' section of your account dashboard. Here, you can view your available balance and request a withdrawal. Ensure your payout method is correctly set up and verified to avoid any delays.

Membership-Specific Conditions: Remember that your membership tier might have specific conditions or benefits related to payout requests. It's advisable to familiarize yourself with these details to optimize your earnings management.

By adhering to these guidelines, you can efficiently manage your earnings and withdrawals. Our platform aims to provide a reliable and convenient payout process, accommodating the diverse needs of our freelancer community.

Understanding the minimum payout amount is crucial for efficiently managing your earnings and withdrawal process. Here's what you need to know about our platform's minimum payout thresholds:

Minimum Payout Thresholds: Our platform has established minimum payout amounts that differ based on the selected payout method. This is a standard practice to streamline financial transactions and minimize processing costs.

Stripe Local Bank Transfer: For freelancers opting to receive their earnings through Stripe Local Bank Transfer, the minimum payout amount is set at $20. This threshold is designed to ensure that the transfer fees are proportionate to the amount being withdrawn.

PayPal Withdrawals: For those preferring PayPal as their payout method, the minimum amount you can withdraw is slightly lower, at $10. PayPal is a widely used platform for freelancer payments due to its global reach and convenience.

Checking Minimum Payout Requirements: To verify the specific minimum payout amount for your chosen method, log into your account and navigate to 'Account Settings'. Under the 'Preferred Payout Method' section, you'll find detailed information about the minimum amounts and any other relevant conditions.

Payout Method Selection: We recommend carefully selecting your payout method based on your financial preferences and the frequency of your transactions. Consider factors like transaction fees, currency conversion (if applicable), and ease of access to funds in your region.

Account Dashboard Accessibility: Your account dashboard is designed to provide all necessary information regarding earnings and payouts. It's your go-to resource for managing your financial transactions on our platform.

It's important to familiarize yourself with these thresholds and conditions to ensure a hassle-free withdrawal experience. Keeping abreast of these details helps in planning your financial flow and accessing your hard-earned money with ease.

When it comes to receiving your hard-earned money, understanding the payout processing times is essential.

Here's an overview of what to expect with different payout methods:

PayPal Transfers: PayPal is known for its swift transaction process. Typically, payouts via PayPal are processed within 24 hours. It's a preferred choice for many freelancers due to its speed and reliability.

However, it's always good to factor in potential delays during weekends or holidays.

Bank Transfers: For payouts via bank transfer, the processing time is longer. You can expect the funds to reflect in your account within 4 to 5 working days.

This duration accounts for the inter-bank transfer protocols and processing times.

Factors Affecting Processing Times: Several factors can influence the speed of your payout processing.

These include the specific policies of your bank or payment service, the day of the week you initiate the withdrawal (weekends and holidays can lead to delays), and any additional security checks that might be required.

Planning Your Finances: Given these varying processing times, it’s important to plan your finances accordingly. If you need quick access to your funds, PayPal might be the better option.

However, if you prefer direct bank deposits and can accommodate the longer processing time, then bank transfers are suitable.

Tracking Your Payout: Our platform offers features to track the status of your payout. Once you request a payout, you can monitor its progress through your account dashboard.

This transparency helps in managing your expectations and financial planning.

Communication with Financial Institutions: In case of unexpected delays, it’s advisable to reach out to the respective financial institution, whether it's PayPal or your bank, for clarification and assistance.

Remember, while we strive to process payouts promptly, some aspects of the timing are influenced by external entities like banks and payment services. Staying informed about these processes will help you manage your cash flow more effectively.

When you're ready to enjoy the fruits of your labor, it's important to be aware of any fees associated with your payout. Here’s a detailed breakdown of what you can expect:

Transaction Fees: Most payout methods, including PayPal and bank transfers, often involve transaction fees. These are charges levied for processing your payment and vary depending on the method chosen.

Conversion Charges: If you're receiving payments in a currency different from your local currency, conversion charges may apply. These are fees for converting the currency from the client's payment to your local currency, and they're usually calculated as a percentage of the transaction amount.

Membership-Specific Fees: On our platform, the fees can also vary based on your membership tier. For example, a Basic Global Expert member might be subject to different fees compared to Platinum or Elite members. It’s crucial to review the specific fee structure associated with your membership for accurate calculations.

Fee Details in Account Settings: For complete transparency and ease of access, all fee details related to each payout method are available in your account settings. This section provides you with a clear picture of what to expect for each transaction, helping you make informed decisions about your preferred payout method.

Planning Your Withdrawals: Understanding these fees is key to effectively planning your withdrawals. By being aware of potential charges, you can decide the most opportune time and method to withdraw your earnings to maximize your net income.

Fee Updates and Notifications: Our platform ensures that you are kept informed about any changes in fee structures. Regular updates and notifications are provided to keep you abreast of any alterations that might affect your payouts.

Support for Queries on Fees: Should you have any questions or need clarification regarding the fees associated with your payouts, our support team is readily available to assist. We aim to provide clarity and support to ensure a smooth transaction experience for our freelancers.

In summary, while payout fees are an inevitable part of the process, being well-informed about them helps in managing your finances more effectively. Always consider these fees when planning your withdrawals to ensure you're making the most out of your earnings on our platform.

Changing your payout method on our platform is a straightforward and flexible process, ensuring that you can always align your payment preferences with your current needs. Here’s how you can do it:

Accessing Payout Options: Log in to your account and head over to the 'Account Settings' section. Here, you'll find the 'Payout Options' where all available payment methods are listed.

Selecting a New Method: Browse through the various payout methods available, including PayPal, Stripe for Local Bank Transfers, and others. Depending on your region, you’ll find a list of methods suitable for your location. Select the one that best fits your current requirements.

Updating Payment Details: Upon choosing a new method, you’ll need to provide the necessary payment details. This may include account numbers, bank information, or PayPal email addresses, depending on the method selected.

Verification for Security: To ensure the security of your transactions, any new payment details you enter will need to be verified. This step is crucial to prevent any interruptions in receiving your payouts and safeguarding against unauthorized access.

Immediate Effect: Once you’ve updated your payment method and completed the verification process, your new payout method takes effect immediately. All future earnings will be processed through this updated method.

Revisiting Payout Preferences: Remember, your financial preferences and circumstances can change over time. Our platform allows you the convenience of revisiting and altering your payout method whenever necessary, providing you with control over how you receive your earnings.

Support for Assistance: If you encounter any issues or have questions while changing your payout method, our support team is always ready to assist. We're here to ensure a hassle-free experience in managing your financial preferences on our platform.

In summary, the ability to change your payout method as needed is a key feature of our platform, offering you the flexibility to adapt to changing circumstances and preferences. This process is designed to be user-friendly, secure, and accommodating to your evolving financial needs.

If you encounter a delay in receiving your payout, don't worry. Here’s a systematic approach to address this issue:

Verify Account Details: Start by double-checking the payout details in your account. Ensure that all information, including account numbers, routing numbers (for bank transfers), or email addresses (for PayPal), are accurate and up-to-date. Incorrect details are often the primary cause of payout delays.

Review Payout Timeline: Consider the standard processing times for your selected payout method. PayPal transfers typically take up to 24 hours, while bank transfers can take several business days, around 4 to 5 working days. Delays might occur due to bank holidays, weekends, or other non-business days.

Check Minimum Threshold: Ensure that your earnings have surpassed the minimum payout amount, which is $20 for Stripe Local Bank Transfer and $10 for PayPal. Payouts won't be processed if the minimum threshold isn’t met.

Assess Recent Activity: Reflect on any recent changes in your account settings or payout method. If you’ve recently updated your payout details, it might affect the current transaction.

Contact Support for Assistance: If everything seems in order and you’ve still not received your payout within the normal timeframe, it’s time to reach out for help. Contact our support team with the specifics of your issue – include details like the payout method, the expected date of receipt, and any recent changes to your account.

Gather Necessary Information: When contacting support, have all relevant information at hand. This includes your user ID, the transaction ID (if available), the date of the transaction, and any correspondence or notifications received about the payout.

Patience and Follow-up: After reaching out, please be patient as our team investigates your query. We understand the importance of timely payouts and will work diligently to resolve your issue. Feel free to follow up if you haven’t received a response within a reasonable timeframe.

Remember, payout delays can happen occasionally due to various reasons. Our team is committed to assisting you promptly and effectively to ensure you receive your earnings as soon as possible.

For Global Experts on CoHostMarket offering online services and consultations, understanding how your earnings are calculated is crucial.

Here's a detailed guide tailored for you:
 

Setting Your Price: As a Global Expert, you set the price for your online services and consultations. This should reflect your expertise, service complexity, and market trends.

Commission Fee Applicable to Global Experts: CoHostMarket deducts a commission fee from the total service fee charged to clients. This fee varies based on your membership tier:

Basic Members: (offering only online services): 20% commission.

Platinum Members: 15% commission, with the ability to offer online consultations up to 40 minutes.

Elite Members: 10% commission, with similar online consultation privileges as Platinum Members.Net Earnings: Your earnings equal the service price minus the platform's commission fee.

For example, if a Basic Member charges $100 for a service, the net earning will be $80 after a 20% commission deduction.

Visibility and Accessibility of Earnings: After successful completion and client confirmation of the service, your earnings are visible in your dashboard. These are then subject to CoHostMarket's clearance period before becoming available for payout.

Payout Frequency for Global Experts: Basic Members can request weekly payouts. Platinum and Elite Members are eligible for daily payouts, facilitating quicker access to earnings.Tax

Considerations and Additional Fees: It's essential to consider any taxes or extra fees that might apply based on your geographic location and selected payout method.

Earnings Monitoring and Price Adjustments: Keeping an eye on your earnings and adjusting service prices based on demand, client feedback, and market dynamics is advised. This approach ensures that you remain competitive and maximize your profitability.

Exclusivity for Online Services and Consultations: This earnings structure is exclusive to Global Experts on CoHostMarket who specialize in online services and consultations, ensuring a tailored and transparent financial setup.

By understanding this earnings structure, you, as a Global Expert on CoHostMarket, can effectively manage your services, set competitive prices, and optimize your financial returns from the platform.

Navigating client disputes requires a clear understanding of CoHostMarket's dispute resolution timeline, particularly for Global Experts.

Here’s an in-depth look at how the process works:

Dispute Raised by Client: When a client initiates a dispute over a charge related to your online services or consultations, it marks the beginning of the dispute resolution phase.

One-Week Communication Window: Upon a dispute being raised, CoHostMarket provides a one-week window for both parties—the Global Expert and the client—to communicate directly and attempt to resolve the issue amicably. This period is crucial as it offers an opportunity for both parties to clarify misunderstandings, negotiate, and reach an agreement without external intervention.

Resolution Center Involvement: If the dispute remains unresolved after the one-week window, the CoHostMarket Resolution Center steps in. The center's role is to mediate between you and the client, ensuring a fair and structured approach to resolving the dispute.

Evidence and Review: Both parties are encouraged to submit evidence such as service agreements, communication logs, project deliverables, and any other relevant documentation. CoHostMarket’s team will review this evidence carefully as part of the decision-making process.

CoHostMarket’s Final Decision: After reviewing the evidence and the specifics of the case, CoHostMarket will make a final decision. This decision aims to be impartial, based on the platform's policies and the provided evidence.

Profile Implications: Repeated disputes may affect your standing on CoHostMarket. It’s important to strive for high-quality service and clear communication with clients to minimize the occurrence of disputes.

Learning and Improvement: Each dispute is an opportunity for growth. Reflecting on disputes and making necessary adjustments in service delivery or communication can help enhance client satisfaction and reduce future conflicts.

Ongoing Support: Throughout the process, CoHostMarket’s support team is available for assistance, ensuring both parties are fairly represented and the dispute resolution process runs smoothly.

In summary, CoHostMarket’s dispute resolution process for Global Experts is designed to be fair, structured, and supportive, providing ample time for direct resolution before stepping in. By encouraging early resolution and clear communication, CoHostMarket fosters a positive and professional environment for both service providers and clients.

To initiate a dispute for an order, whether it involves online services, digital products, or consultations, you should follow these steps:

Access the Resolution Center: Log into your dashboard and navigate to the Resolution Center.

Select the Order: Identify the specific order for which you want to initiate the dispute. This could be an order for a digital product, an online service, or a consultation session.

Initiate the Dispute: Choose the option to start a dispute. You will need to provide detailed information about the issue.

Explain the Issue: Clearly explain the problem you are facing with the order. This should include a description of any discrepancies in the delivery of online services, quality of digital products, or issues with the consultation.

Provide Evidence: Attach relevant evidence to support your claim. This can include chat logs, email exchanges, delivered work files, or any other proof that illustrates the nature of the dispute.

Submit Your Dispute: Once you have provided all the necessary information and evidence, submit your dispute for review.

It's important to remember that clear and honest communication can often resolve issues before they escalate to a formal dispute. However, if an amicable solution is not possible, this process allows you to formally present your case for resolution by the platform.

Initiating a dispute on CoHostMarket for an order involves a structured process aimed at ensuring fairness and clarity.

Here's how you can start a dispute:

Access the Resolution Center: Navigate to your dashboard and locate the Resolution Center. This is your starting point for all dispute-related activities.
 

Select the Order: Within the Resolution Center, identify the specific order for which you want to initiate a dispute. This should be an order where you have significant concerns about the delivery or the terms of the agreement.

Initiate Dispute: Choose the option to 'Initiate a Dispute' for the selected order. This action is a formal step to alert both the platform and the other party (buyer or Global Expert - Freelancer) that there is a significant issue that needs resolution.

Provide Details: You will be required to fill out a form or provide a narrative explaining the nature of the dispute. This should include:

Clear Explanation of the Issue: Describe in detail what the problem is. Be specific about how the service delivery did not meet the agreed terms.

Evidence Submission: Attach or link any relevant evidence that supports your claim. This could include communication logs showing agreements or clarifications, screenshots of the service description, delivered work, or any other documentation that illustrates the discrepancy.

Desired Outcome: Specify what resolution you are seeking. This could be a refund, partial compensation, rework of the service, or any other remedy that you deem fair.

Submit the Dispute: After filling in all the necessary details and attaching evidence, submit the dispute for review. CoHostMarket’s dispute resolution team will then review the case and may reach out for further information or clarification.

Engage in the Resolution Process: Be prepared to engage in a dialogue as part of the dispute resolution process. This might involve further clarifications, negotiations, or mediation efforts facilitated by CoHostMarket.

Remember, initiating a dispute should be a considered decision, as it impacts your relationship with the client and your standing on the platform. It’s recommended to attempt to resolve issues directly with the other party before escalating to a formal dispute. However, if direct resolution is not possible, the dispute process is there to ensure a fair and objective review of the situation.

When initiating a dispute on CoHostMarket for online services, digital products, or consultations, it's crucial to provide a well-documented submission, including:

Nature of the Dispute: Specify whether the dispute is about an online service, a digital product, or a consultation session. Describe the issue in detail, such as unmet service expectations, problems with the digital product, or dissatisfaction with the consultation outcome.

Evidence of Agreements: Include any written agreements, descriptions, or promises related to the service, product, or consultation. This may consist of the original service offer, product specifications, or agreed-upon outcomes for the consultation.

Communication Logs: Attach records of all communications with the buyer, highlighting any key discussions about expectations, revisions, or dissatisfaction. This includes messages, emails, or chat transcripts.

Deliverables and Work Evidence: For services and digital products, provide copies or samples of the work delivered. For consultations, include any follow-up materials, summaries, or notes provided to the buyer.

Proof of Delivery or Service Completion: Show evidence that the service was rendered, the digital product was delivered, or the consultation occurred as scheduled. This could be in the form of delivery confirmations, read receipts, or time-stamped records.

Buyer Feedback and Reactions: If the buyer provided any initial feedback or reactions, especially if they were positive or acknowledging receipt, include these.

Resolution Attempts: Document any efforts made to resolve the issue before escalating to a dispute. This shows your commitment to resolving issues amicably.

By providing a detailed and evidence-backed submission, you increase the chances of a fair and objective assessment by the CoHostMarket dispute resolution team. Remember, the objective is to present a clear and factual narrative of the situation, especially considering the diverse nature of services and products involved in online freelancing.

The time frame for resolving disputes on CoHostMarket, particularly concerning online services, digital products, or consultations, varies based on several factors. Our goal is to address and resolve disputes efficiently while ensuring fairness and thoroughness. Here's what you can expect:

Initial Review: Once a dispute is filed, our team initiates the review process. This involves understanding the nature of the dispute, the services involved, and the concerns raised by both parties. We strive to commence this initial review promptly after the dispute is raised.

Response Time for Parties: The speed of the resolution process often hinges on how quickly and comprehensively both parties respond to our inquiries and requests for information. Prompt and detailed responses can significantly expedite the process.

Complexity of the Case: The nature and complexity of the dispute play a key role in the duration of the resolution process. Disputes involving intricate details about online consultations, specific aspects of digital products, or unique service features may require more time to assess thoroughly.

Investigation and Mediation: Our team may need to conduct a more in-depth investigation into the claims made by both parties. This could involve reviewing communication logs, service descriptions, delivered products, and any other relevant documentation. We may also attempt to mediate between the parties to reach an amicable resolution.

Final Decision: Once all necessary information is gathered and reviewed, our team will make a final decision. We aim to ensure that this decision is fair, based on the evidence presented, and aligns with our platform's policies and standards.

Communication: Throughout the dispute resolution process, we keep both parties informed about the progress and any decisions made. Transparency and clear communication are key components of our approach.

Typically, the dispute resolution process can be resolved within a few days to a week. However, more complex cases may take longer, especially if additional information or clarification is required. Our priority is to ensure a fair and just outcome for all parties involved, based on the specifics of the case and our platform's guidelines.

In the event of a dispute on CoHostMarket, especially those involving online services, digital products, or consultations, our role is multifaceted and centers around fair and impartial mediation.

Here's how we approach each dispute:

Initial Assessment: Upon receiving a dispute notification, our team begins with an initial assessment to understand the nature of the issue and the parties involved. This step is crucial in setting the stage for a fair review process.

Gathering Evidence: We request and collect evidence from both the freelancer and the buyer. This evidence may include service descriptions, communication logs, delivered work, and any other relevant documents that could provide clarity on the dispute.

Reviewing Service Agreements: A critical part of our role is to review the terms of the service agreement made between the freelancer and the buyer. This includes understanding the scope of the service, delivery timelines, and any other specifics that were agreed upon.

Evaluating Communication: We closely examine the communication history between the parties. This helps us understand the expectations set, any agreements or modifications made to the original service terms, and how both parties interacted throughout the service provision.

Mediation Efforts: Our team makes an effort to mediate between the parties, aiming to find an amicable resolution that respects the interests of both sides. We encourage open dialogue and try to facilitate a mutual understanding.

Impartial Decision Making: Based on the evidence and the terms of our platform, we make an unbiased decision that adheres to CoHostMarket’s policies and standards. Our goal is to ensure a resolution that is fair and just, taking into consideration the specifics of the dispute.

Communication and Resolution: Once a decision is made, we communicate this to both parties and guide them through the next steps. Our resolution is binding, and we ensure that it is implemented as per our platform’s guidelines.

Feedback and Learning: We also take each dispute as an opportunity to learn and improve our platform. We welcome feedback from both parties to enhance our dispute resolution process and the overall CoHostMarket experience.

Our role in disputes is crucial to maintaining the integrity of our marketplace, ensuring that each party is heard and that decisions are made in a fair and equitable manner, especially for complex services like online consultations and digital products.

Avoiding disputes with buyers on CoHostMarket involves a combination of clear communication, transparency, and adherence to service standards. Here are some key strategies to minimize the likelihood of disputes:

Clear and Detailed Service Descriptions: Ensure that your service listings are comprehensive and accurately describe what you offer. Include specific details about what your service entails, the scope of work, timelines, and any limitations or exclusions. This clarity helps set the right expectations from the outset.
 

Thorough Requirement Understanding: Before commencing any work, make sure you fully understand the buyer's needs and expectations. Ask clarifying questions if needed, and confirm that you can meet their requirements within the agreed time frame.

Regular and Transparent Communication: Keep the lines of communication open with your clients. Update them regularly about the progress of the work, and be responsive to their inquiries and feedback. This helps build trust and can quickly resolve any misunderstandings that may arise.

Setting Realistic Expectations: Be honest about what you can deliver and avoid overpromising. If there are potential challenges or limitations, communicate these upfront.

Documentation of Agreements: Keep a record of all agreements, changes, and communications related to the service. This documentation can be invaluable in case of any disputes, as it provides evidence of what was agreed upon.

Professionalism in Service Delivery: Deliver your services with the highest level of professionalism and quality. Adhere to the agreed-upon timelines, and if any issues arise that may affect delivery, inform your client as soon as possible.

Seeking Feedback and Resolution: After delivering your service, seek feedback from the client. If they express dissatisfaction, try to addressand resolve their concerns amicably before it escalates into a formal dispute.

By following these practices, you can significantly reduce the chances of disputes and maintain a positive reputation on CoHostMarket. Remember, a proactive approach and a focus on client satisfaction are key to a successful and dispute-free freelancing experience.

In cases where a dispute on CoHostMarket is resolved in favor of the buyer, the outcome can vary based on the specifics of the dispute and the findings of our resolution team.

The following are potential consequences if a dispute is resolved in the buyer’s favor:

Refunds: The buyer may be entitled to a full or partial refund. The extent of the refund typically depends on the portion of the service that was deemed unsatisfactory or not delivered as per the agreement. A full refund is generally issued if the service provided is found to be entirely below the agreed standards, while a partial refund may be applicable in cases where some aspects of the service were delivered satisfactorily.

Service Revisions: In some cases, instead of a refund, the resolution might involve the freelancer revising or completing the service to meet the agreed standards. This is often a viable solution when there is a possibility for the freelancer to rectify the issues without starting from scratch.

Impact on Freelancer’s Profile: Resolutions in favor of the buyer may affect the freelancer’s ratings and reviews on the platform. Negative feedback might be reflected in the freelancer’s profile, which can influence their future opportunities and reputation.

Learning and Improvement: Such instances also serve as an opportunity for freelancers to learn from feedback and improve their service offerings. Understanding the reasons behind the dispute resolution can guide freelancers in enhancing their service quality, communication, and overall client management.

Policy Adherence Reminder: A resolution in the buyer’s favor often highlights the importance of adhering to CoHostMarket’s policies and service standards. It serves as a reminder for freelancers to ensure their services align with what is promised and agreed upon in their service descriptions and agreements.

Future Dispute Avoidance: These experiences can be informative for freelancers on how to better manage client expectations and avoid similar disputes in the future.

It’s important to note that our dispute resolution process is designed to be fair and impartial, aiming to protect the interests of both buyers and freelancers while maintaining the integrity of the marketplace. Freelancers are encouraged to learn from these experiences to foster better client relationships and service standards on CoHostMarket.

Absolutely, you have the right to appeal a dispute resolution decision on CoHostMarket if you believe the outcome was not fair or all relevant evidence wasn’t adequately considered.

Here’s how you can proceed with an appeal:

Gather Additional Evidence: Before initiating an appeal, collect any additional evidence or information that was not previously submitted or you believe was not fully considered. This could include further communication logs, additional work documentation, or any other pertinent details that could support your case.

Contact Support Team: Reach out to the CoHostMarket support team for the appeal process. Clearly explain why you believe the dispute resolution decision was unfair or incomplete. Attach the additional evidence you’ve gathered to your appeal request.

Detailed Explanation: Provide a detailed explanation in your appeal, highlighting specific points or evidence that you feel were overlooked or misinterpreted in the original decision-making process.

Await Review: Once you’ve submitted your appeal, it will be reviewed by a different team or individual to ensure an unbiased re-evaluation of the dispute. This process may take some time, as it involves a thorough examination of both the original decision and your appeal submission.

Acceptance of Final Decision: While you have the right to appeal, it’s important to be prepared to accept the final decision made post-appeal, whether it is in your favor or not.

Feedback and Learning: Regardless of the outcome, use the appeal process as a learning experience. It can provide insights into how to better manage future services and avoid similar disputes.

Remember, the appeal process is there to ensure fairness and transparency. CoHostMarket values the contributions of its Global Experts and aims to provide a platform where disputes are handled judiciously and equitably.

Yes, the outcome of a dispute can potentially affect your freelancer rating on CoHostMarket, though the impact varies based on several factors.

Here’s how disputes can influence your rating:

1. Single vs. Frequent Disputes: A single dispute, especially if resolved amicably or in your favor, may not significantly affect your rating. However, repeated disputes or a pattern of unresolved issues can raise concerns about the quality of your services, impacting your overall rating negatively.

2. Resolution Outcome: The outcome of a dispute plays a crucial role. If a dispute is resolved in your favor, it may have minimal impact. Conversely, if it’s resolved in the buyer's favor, especially due to issues like poor service quality or non-adherence to agreed terms, it could adversely affect your rating.

3. Client Feedback: Following a dispute, a buyer may leave feedback or a review. Positive resolution can lead to satisfactory feedback, maintaining or even improving your rating. Negative feedback, on the other hand, can lower your rating.

4. Platform Metrics: CoHostMarket may track dispute frequency as a metric for assessing freelancer reliability. A high number of disputes compared to completed orders could negatively influence your platform metrics, affecting your visibility and rating.

5. Proactive Resolution: Actively working towards resolving disputes and ensuring client satisfaction can mitigate potential negative impacts on your rating. Demonstrating professionalism and willingness to address issues can also positively influence buyer feedback.

6. Learning and Improvement: Use disputes as an opportunity to improve your services. Analyzing the causes of disputes and taking steps to avoid them in the future can help maintain a high rating and build a positive reputation.

In summary, while a single dispute might not drastically change your rating, consistently high-quality service and effective dispute resolution are key to maintaining and enhancing your reputation on CoHostMarket. It's always beneficial to avoid disputes where possible and handle them professionally when they occur.

If the buyer remains unresponsive during a dispute on CoHostMarket, the situation is addressed as follows:

Timeframe for Response: CoHostMarket typically provides a specific timeframe for both parties to respond to a dispute, usually one week. This period allows sufficient time for buyers to present their side of the story or counter any claims made by the freelancer.

Automated Reminders: During the dispute resolution timeframe, automated reminders might be sent to the unresponsive buyer, urging them to participate in the process. This ensures that the buyer is aware of the dispute and has every opportunity to respond.

Resolution Based on Available Information: If the buyer fails to respond within the stipulated timeframe, the dispute resolution team will proceed to make a decision based on the information and evidence already submitted by the freelancer. The absence of the buyer's input maylead the team to rely solely on the freelancer's provided details.

Encouragement for Participation: CoHostMarket encourages both freelancers and buyers to actively engage in the dispute resolution process. Active participation from both sides leads to a fairer and more balanced resolution.

Final Decision: The decision made in the absence of the buyer's response is considered final. It aims to resolve the dispute based on the platform’s policies, the service agreement terms, and the evidence provided by the freelancer.

Post-Resolution Communication: After a decision is made, both parties are notified of the outcome. If the buyer remains unresponsive even after the resolution, the decision stands, and the respective adjustments (refunds, payment releases, etc.) are implemented as per the resolution.

Exceptional Circumstances: In certain exceptional cases, if the buyer later presents a valid reason for their non-response, CoHostMarket may consider reviewing the dispute again. However, this is typically rare and depends on the platform’s discretion.

In summary, non-response from a buyer leads to a decision based on the freelancer's submissions. CoHostMarket's dispute resolution process is designed to be fair and equitable, taking into account the available information to resolve disputes effectively.

Utilizing the dispute resolution service on CoHostMarket is entirely free of charge.

Here’s a more detailed breakdown:

No Additional Fees: Engaging in the dispute resolution process does not incur any extra costs for freelancers or buyers. This service is a fundamental aspect of CoHostMarket’s commitment to maintaining a fair and reliable marketplace.

Included in Platform Services: The dispute resolution facility is part of the comprehensive service suite offered by CoHostMarket. The platform’s operational costs, including dispute resolution, are covered by the standard commission fees and membership charges, ensuring no hidden or extra charges for resolving conflicts.

Objective and Fair Resolution: The dispute resolution team operates impartially, focusing on achieving fair outcomes based on the evidence provided and the terms of the service agreement. This impartiality is maintained without any bias towards paying clients or premium members.

Accessible to All Members: Every member of CoHostMarket, regardless of their subscription tier, has equal access to the dispute resolution process. Whether you are a Basic, Platinum, or Elite member, you receive the same level of attention and service in dispute matters.

Support and Assistance: In addition to resolving disputes, the platform also provides support and guidance on how to avoid future conflicts. This includes best practices for clear communication, setting realistic expectations, and ensuring service descriptions are accurate and transparent.

Transparency in Process: Throughout the dispute resolution process, CoHostMarket maintains transparency, keeping both parties informed about the progress and decisions. This open communication ensures that everyone involved understands the process and its outcomes.

Learning and Improvement: Post-resolution, CoHostMarket often provides feedback or suggestions to both freelancers and buyers. This feedback is aimed at minimizing future disputes and enhancing the overall experience on the platform.

In summary, CoHostMarket’s dispute resolution service is a complimentary feature designed to uphold the platform’s standards and assist members in resolving conflicts effectively and fairly.

Yes, you can certainly continue working with a buyer even after a dispute has been resolved.

Here’s how you can approach this situation:

 Mutual Agreement: If both you and the buyer are willing to work together again and believe that the dispute was a one-time issue, it’s perfectly acceptable to continue your professional relationship. This willingness to move past conflicts can foster long-term collaborations.

Addressing Underlying Issues: Before resuming work, it’s beneficial to openly discuss and address the issues that led to the dispute. This step ensures that both parties have a clear understanding and agreement on how to prevent similar situations in the future.

Learning from the Experience: Use the dispute as a learning opportunity. Reflect on what could have been done differently and implement these insights into your future collaborations. This approach helps in improving your service delivery and client communication.

Setting Clear Terms: To avoid future misunderstandings, establish clear and detailed terms for your services. This includes precise descriptions of deliverables, timelines, communication protocols, and revision policies.

Building Trust: Rebuilding trust after a dispute takes time and effort. Demonstrating reliability, professionalism, and a commitment to quality in your subsequent interactions can significantly strengthen the buyer-freelancer relationship.

Monitoring Progress: As you resume work, keep a close eye on the project’s progress. Regular check-ins and updates can help in maintaining transparency and catching any potential issues early on.

Open Communication Channels: Ensure that communication channels are always open. Encourage the buyer to provide feedback and be proactive in addressing any concerns they might have.

Dispute as a Turning Point: Sometimes, a dispute can serve as a turning point, leading to more streamlined and efficient workflows. Use this opportunity to refine your processes and enhance client satisfaction.

Support from CoHostMarket: Remember that CoHostMarket’s support team is available to assist if any issues arise again. Utilize the platform’s resources and tools to ensure smooth project execution.

In conclusion, continuing to work with a buyer post-dispute is a personal decision based on mutual willingness and confidence in the possibility of a positive and productive ongoing relationship. With clear communication and a proactive approach, it’s possible to turn past disputes into valuable experiences that contribute to professional growth and better collaborations.