Why Does My Account Still Say INACTIVE?
Each registration on our platform undergoes a thorough approval process to ensure the authenticity of the provided information and maintain a secure environment against fraudulent accounts. Our team reviews every profile, and we advise new members to complete their user-profiles and submit all required verifications (Email, Phone Number, ID) during sign-up, as the process may take some time. While your profile is "INACTIVE," you can continue to enhance your profile with more information about yourself.
Your account may still be inactive due to one or more of the following reasons:
Email Verification: Ensure that you have successfully verified your email address. Check your inbox (including spam/junk folders) for the verification email and follow the instructions provided to complete the process.
Unique Profile Description: Make sure your profile description is 100% unique and accurately represents your skills and services. Generic or copied descriptions may result in an inactive profile.
Package Selection: Ensure you have selected at least one package, as it is a requirement for account approval.
Professional Profile Image: Upload a high-quality, professional-looking profile image. Inappropriate or low-quality images may cause your account to remain inactive.
Business Name as Username: Using a business name as your username is only allowed for Pro subscribers. If you have used a business name and have not paid for a Pro subscription, your profile may remain inactive. Basic and Premium members must use a personal name as their username.
Invalid Location/Address: Ensure that you have provided a valid location or address in your profile. Inaccurate or incomplete location information may lead to your account remaining inactive.
Once our team has reviewed, approved, and verified your user profile, it will become active and appear in our platform's search results.
Important: Due to a high volume of registrations, the approval time for FREE SUBSCRIPTION may take up to 30 days.
If you have any questions or need further information, please don't hesitate to contact us. For assistance with completing your profile, refer to this tutorial.