I am seeking a local host for my rental property. The property is already marketed and managed (check-in, check-out) by a third party. I need a local contact who can be on-site if any help is needed and who can direct cleaning and maintenance if needed. The local host will receive the commission on all stays, whether or not they are contacted or needed for any particular  Local host responsibilities to owner: Communicate with cleaning staff, if needed. Communicate with the owner if maintenance is required on the property. Communicate with maintenance, if needed. Help the owner report any property damage to the management company if needed. Local Host Responsibilities to Management Company: Respond to guest concerns within one (1) hour for non-emergency concerns and immediately for emergencies; Respond to website questions/requests within 24 hours if not sooner; Take care to ensure the guest is comfortable in the accommodation; Listen effectively to guests’ requests and promptly take the necessary actions to assist them; keep guests informed of service progress and unexpected delays in service; inform guests of normal process time, when they can expect completion, and any delays that may arise in the process; and conclude any guest interactions in a courteous and professional manner.  Read More